Job description
Are you a coordinator looking for your next step up? Looking for your next role within customer care? Then this role could be perfect for you!
My client is seeking a proactive and experienced Senior Coordinator to join them as an Assistant Aftercare Manager as they build out their customer care team. You will be supporting with the day to day management of working through and closing out of defects. Whilst also supporting the Aftercare Manager to implement strategic policies to promote efficiency.
The Role:
- Coordinate the resolution of defects at the time of handover and at the end of the defects period, working with the inspection teams.
- Oversee the Developer Aftercare teams to ensure defects are fixed during the agreed period.
- Reassign defects that are not resolved within the expected time frame.
- Monitor ongoing repair work to ensure it meets contract standards.
- Arrange visits to your home to review any defects, poor workmanship, or concerns you've reported.
- Work closely with our teams to find solutions to any problems you experience.
- Keep an eye on the performance of sub-contractors and address any recurring issues.
- Manage the final inspection process at the end of the defect liability period.
- Report on aftercare issues to the Aftercare Lead, including the performance of developers, inspectors, and
About You:
- Experience working for a volume housebuilder.
- Strong understanding of complicated and latent defects.
- Ability to work autonomously.
- Strong knowledge of the development and construction process
- Experience using defect tracking systems such as clixifix.
- Friendly, professional and approachable manner.
The Details:
- Up to £38k basic (depending on experience).
- Monday-Friday working hours.
- Hybrid working hours with 1 day from home.
- Free lunch on Wednesdays.
- Pension Contributions.
Apply with your CV, if this role sounds like something you'd be interested in, we look forward to receiving your application.
Please note without relevant experience you will not be considered for this position at this time.
