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<p><strong>Job Title:</strong> Senior Property Manager</p><p><strong>Location:</strong> Hampstead, London</p><p><span style="text-decoration: underline;"><strong>Overview</strong></span></p><p>My client is arguably the most recognised independent real estate brand in NW London, synonymous with excellence, heritage, and client satisfaction. With a presence in some of London's most prestigious property markets, they represent exceptional homes and deliver a service defined by quality, integrity, care, and attention to detail. Their office sits at the heart of Hampstead, managing some of the capital's most desirable residential properties.</p><p>They are seeking an experienced and highly organised Senior Property Manager to oversee the day-to-day management of a luxury residential portfolio. This role requires a professional, detail-oriented individual who can deliver a consistently high level of service to both landlords and tenants while ensuring properties are maintained to exceptional standards.</p><p> </p><p><span style="text-decoration: underline;"><strong>Key Responsibilities</strong></span></p><p> </p><p><strong>Owner Relations &amp; Property Onboarding:</strong></p><p>o Present management services and secure management from owners enquiring about our services</p><p>o Be up to date, and able to advise owners on legal compliance requirements and property preparation</p><p>o Maintain regular communication with owners regarding property performance</p><p>o Maintain regular communication with owners around their drivers, short term and longer term plans</p><p><strong>Resident Management &amp; Lettings:</strong></p><p>o Handle resident queries and concerns promptly and professionally</p><p><strong>Property Reviews &amp; Maintenance:</strong></p><p>o Carry out routine property reviews in accordance with the gold standard property guidelines</p><p>o Identify and report maintenance issues and property concerns</p><p>o Coordinate repairs and maintenance works with approved contractors and inline with agreed owner expenditure limits</p><p>o Obtain quotes and arrange necessary works efficiently - where cost is over the agreed limit two quotes will be provided alongside our opinion on how to proceed</p><p>o Ensure qualified contractors provide the correct information and documentation for each job</p><p>o Ensure properties meet legal safety requirements (gas, electrical, EPC, smoke/CO alarms)</p><p><strong>Compliance &amp; Legal Requirements:</strong></p><p>o Ensure all properties comply with current lettings legislation and regulations and that you are able to advise owner on these</p><p>o Ensure HMO licensing requirements are met where applicable</p><p>o Ensure deposit returns are handled inline with the TDS (or relevant deposit scheme) guidelines</p><p><strong>Administrative Duties:</strong></p><p>o Maintain accurate property records and tenancy files - ensuring all notes and communications are saved to the system</p><p>o Ensure contractors are sourced, vetted and documentation updated accordingly</p><p>o Support general office duties and team activities as needed</p><p> </p><p>Please apply if interested in arranging an interview.</p>

Senior Property Manager

<div><div><div>Job Title: Customer Contact Lead </div><div>Working Hours: Monday-Friday 9-5:30pm - 1 Day WFH</div><div>Salary: Competitive + Bonus + Benefits </div><div> </div><div>Are you passionate about leading high‑performing teams and delivering standout customer experiences? As our Customer Contact Team Manager, you'll lead the team at the very start of our resident journey-overseeing and developing our Lettings Coordinators to deliver a seamless, high‑quality end‑to‑end enquiries experience from first contact through to booking viewings. You'll be confident stepping in to handle enquiries yourself when needed, using real‑time performance data to balance workloads and keep KPIs on track, and coaching your team in a fast‑paced, sales‑driven environment to maximise conversion and support the successful letting of our homes across the UK.</div></div></div><div><div><ul><li>Proven experience in phone-based or contact centre sales environment.</li><li>3+ years' experience leading sales teams.</li><li>Strong background in sales with a track record of hitting/exceeding targets.</li><li>Preferred but not essential background in property, BTR or estate agency.</li><li>Energetic, hands-on leader who thrives in a fast-paced environment.</li><li>Excellent communication and interpersonal skills.</li><li>Data driven with the ability to analyse performance and spot improvements.</li><li>Tech-savvy and comfortable using CRM systems, reporting tools and new technology to manage performance and improve customer experience.</li><li>A dynamic and driven personality, with a strong zeal for the industry.</li></ul></div></div><div><div>Customer Service Leadership<ul><li>Champion a culture of exceptional customer service in a timely manner.</li><li>Lead by example in handling complex or sensitive resident interactions.</li><li>Ensure that all customer and resident's interactions with the business reflects Leaf's standards and values.  </li><li>Leadership and Team Performance</li><li>Manage, support and mentor a team of Lettings Coordinators responsible for the end-to-end new enquiries process. </li><li>Set clear KPIs and performance expectations, maintaining real-time oversight of activity, workloads and results to keep team on track. </li><li>Drive accountability through structured performance management, including monthly 1-1s, mid-year and annual reviews. </li><li>Build a high-performance team culture focused on results, development, engagement and recognition. </li></ul> <br />Coaching and Development<ul><li>Design and implement a coaching framework to improve enquiry handling, qualification, conversion, call quality and objection handling.</li><li>Ensure consistent coaching standards are applied across the team, using real‑time data and quality insights to target development effectively.</li><li>Deliver structured training programmes for onboarding and ongoing development.</li></ul><br />Commercial Ownership<ul><li>Own viewing booking targets and enquiry to viewing conversion rate.</li><li>Drive performance across inbound and outbound channels.</li><li>Partner with Lettings Consultants to maximise viewing to application conversion rate.</li><li>Ensure both volume and quality of opportunities meet agreed benchmarks.</li></ul><br />Data Analysis &amp; Service Improvement<ul><li>Use data and insights to monitor service delivery and identify areas for improvement.</li><li>Analyse trends in leads and report rental pricing feedback.</li><li>Implement improvements to processes, tools and ways of working to increase efficiency, compliance and resident satisfaction.</li><li>Be a leader across the business for AI usage in resident interaction and enquiry management.</li></ul></div></div>

Lettings Enquiry Manager

<p class="whitespace-normal break-words"><strong>Are you looking for a flexible local role in property sales, customer service, or new homes?</strong> This is an exciting opportunity to join Sussex / Surrey's thriving new build housing market as a <strong>Property Showroom Host / New Homes Sales Assistant</strong>.</p><p class="whitespace-normal break-words">You'll welcome potential buyers into stylish marketing suites, showcase beautiful new build homes, and provide a warm, professional experience as they take their first steps towards finding their dream property.</p><p class="whitespace-normal break-words">This is perfect if you're seeking flexible work in Surrey / Sussex, want to explore a career in property sales, or simply enjoy engaging with people in stunning new home environments.</p><p class="whitespace-normal break-words"><strong>What your day might include:</strong></p><ul><li class="whitespace-normal break-words">Greeting and hosting prospective buyers in property showrooms.</li><li class="whitespace-normal break-words">Conducting viewings and highlighting design, lifestyle, and location benefits.</li><li class="whitespace-normal break-words">Managing your own diary and conversations with autonomy.</li><li class="whitespace-normal break-words">Gaining valuable experience in estate agency, new homes sales, or customer service.</li></ul><p class="whitespace-normal break-words"><strong>Why this role could be ideal for you:</strong></p><ul><li class="whitespace-normal break-words">Competitive hourly pay up to £16.00 ph + holiday pay (c. £32k equivalent).</li><li class="whitespace-normal break-words">Flexible shifts - perfect if you're retired, changing careers, or between jobs.</li><li class="whitespace-normal break-words">Work locally across Surrey / Sussex - avoid long commutes.</li><li class="whitespace-normal break-words">Learn from a respected new homes developer with guidance and mentoring.</li></ul><p class="whitespace-normal break-words"><strong>Who we're looking for:</strong> Friendly, confident, and polished individuals with a passion for people, customer service, and property. Whether you've worked in retail, hospitality, estate agency, or sales, this is your chance to bring those skills into the new homes property sector.</p><p class="whitespace-normal break-words">Apply today and become part of Surrey / Sussex's growing property market - helping buyers find their perfect home while enjoying a role that fits around your life.</p>

Property Showroom Host / New Homes Sales Assistant - London

<div><strong>Development Manager</strong></div><div> </div><div> </div><div> </div><div>This is an excellent opportunity for someone with experience in residential or mixed-use development who wants to play a key role across the full development lifecycle - from acquisition and appraisal through to planning, delivery and completion.</div><div> </div><div> </div><div>The successful candidate will work closely with senior leadership, consultants, contractors and investors on a varied pipeline of projects across London. </div><div> </div><div> </div><div><strong>The Role</strong></div><ul ><li>Undertake development appraisals, feasibility studies and viability assessments</li><li>Assess acquisition opportunities including planning potential and development constraints</li><li>Support land acquisition negotiations and due diligence</li><li>Coordinate external consultants including architects, planners and engineers</li><li>Assist with planning applications and development strategy</li><li>Monitor programme, budgets, risks and development milestones</li><li>Review construction costs, procurement and value engineering opportunities</li><li>Prepare reports and presentations for internal stakeholders and funding partners</li></ul><div> </div><div><strong>Requirements</strong></div><ul ><li>Experience within property development, development consultancy or surveying</li><li>Strong understanding of development appraisals and viability</li><li>Commercially minded with strong analytical skills</li><li>Excellent stakeholder management and communication skills</li><li>Degree qualified in Real Estate, Surveying, Property Development or related discipline</li><li>MRICS beneficial but not essential</li><li>Residential or mixed-use development experience preferred</li></ul>

Development Manager

<p>We're recruiting an experienced Customer Service Advisor to join a fantastic, purpose-built student accommodation site in Exeter.  </p><p>This is the perfect role for someone who enjoys being actively involved on site, takes ownership of the resident experience, and isn't just behind a desk. You'll be a visible, hands-on presence across the building, supporting residents and operational teams.</p><p><strong>About the Role</strong></p><p>This varied front-of-house position combines customer service, administration, and active site engagement in a busy residential environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Deliver a professional front-of-house reception service</li><li>Welcome and assist residents, visitors, partners, and contractors</li><li>Maintain an active presence across the building, engaging with residents</li><li>Handle day-to-day enquiries and resolve issues promptly</li><li>Assist with viewings and promote services</li><li>Manage parcel deliveries and general reception administration</li><li>Complete incident logs, room inspections, welfare checks, and ad-hoc tasks</li><li>Identify hazards, resolve risks, and respond appropriately to alarm activations</li><li>Support compliance, health &amp; safety, and operational checks</li><li>Keep reception, communal lounges, lift lobbies, and hallways clean and presentable</li><li>Work closely with site management, maintenance, and operational teams</li></ul><p><strong>About You:</strong></p><ul><li>Experience in a customer-facing, hospitality, residential, or front-of-house role</li><li>Passion for people and exceeding customer expectations</li><li>Confident, calm, and professional in a fast-paced environment</li><li>Strong written and verbal communication skills</li><li>Well-presented and able to represent the brand on site</li><li>Proactive, organised, and willing to get involved wherever needed</li><li>Good computer literacy and attention to detail</li><li>A team player with empathy and understanding</li></ul><p><strong>What's on Offer:</strong></p><ul><li>Full Time - Monday-Friday 9-5pm </li><li>Collaborative, professional, and supportive team environment</li><li>Hands-on role with real responsibility and visibility on site</li><li>Salary: £26,756 per annum</li></ul>

Customer Service Advisor

<p ><strong>We're not looking for someone good. We're looking for someone exceptional.</strong></p><p >Credit control is often treated as a back-office function. We don't see it that way. Done well, it's the discipline that protects cash flow, builds tenant relationships, and gives a property business the financial confidence to grow. We're hiring someone who treats it with that level of seriousness.</p><p >This role is fully remote. We don't care where in the country you work from, what hours suit your life, or whether you prefer a home office or a kitchen table. We care that the arrears ledger is tighter at the end of each month than it was at the start, that tenants and landlords feel they've been dealt with fairly and professionally, and that the people around you trust your numbers without having to double-check them.</p><h3 >What you'll be doing</h3><p >You'll own the full credit control cycle across a portfolio of residential and commercial properties - chasing rent arrears, service charge balances, and ground rent collections. You'll build payment plans that actually get paid, escalate to legal action when it's genuinely the right call (and push back when it isn't), reconcile complex tenant accounts, and produce the kind of aged debt reporting that gives leadership a clear view of where the risks are. You'll work closely with property managers, lettings teams, and our finance function, and you'll be the person tenants speak to when conversations are difficult.</p><h3 >What "exceptional" actually means here</h3><p >Plenty of people can send a reminder letter. We need someone who can read a situation - who knows when a firm deadline will resolve things and when a five-minute phone call will recover six months of arrears that solicitors couldn't touch. Someone who is genuinely comfortable with difficult conversations and doesn't either flinch from them or enjoy them too much. Someone who can hold fifty open cases in their head and still notice the one that doesn't add up.</p><p >Concretely, we'd expect you to bring solid experience in property credit control (residential, commercial, or block management), working knowledge of Section 8 and Section 21 processes, comfort with property management systems such as Qube, Yardi, Re-Leased, or similar, and the kind of Excel skills that mean reconciliations take minutes rather than afternoons. A relevant qualification (CICM, AAT, or equivalent) is welcome but evidence of how you actually operate matters more.</p><p >Remote work rewards self-direction. If you need someone watching over your shoulder to do your best work, this isn't the role. If you've thrived remotely before and can show it, we want to hear from you.</p><h3 >What we offer</h3><p >A competitive salary that reflects the seniority we're asking for, genuine autonomy over how you structure your day, a small and capable finance team that won't waste your time, and a business that treats credit control as a craft rather than an afterthought.</p><h3 >How to apply</h3><p >Send a CV and a short note - three or four paragraphs is plenty - telling us about a piece of debt you recovered that you're proud of, and why. We read every application properly. Generic cover letters tend to stand out for the wrong reasons.</p>

Property Credit Controller - Fully Remote

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