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Reporting directly to the Managing Director, this is a key role responsible for driving quality and cost control, and ensuring that the highest of customer service standards and leasing targets are met.You will provide our residents with an efficient, friendly and top-notch experience, working alongside a small but dedicated leasing and financial team.The RoleMobilisation <ul><li>Set up the processes to enable a smooth handover from the Construction team</li><li>Regularly travel to site for handovers of the homes</li><li>Ensure units are clean, well maintained and meet quality standards</li><li>Escalate any necessary snags and issues identified during handover</li><li>Establish clear and concise systems to measure and manage the process</li><li>Establish and maintain transparent lines of communication with other departments</li></ul>Defects Resolution<ul><li>Supporting the Leasing Portfolio Manager during escalations of defects</li><li>Providing the Leasing Portfolio Manager with technical insight if required when they are dealing with resident complaints</li><li>Oversee the defects process, ensuring prompt resolution within service level agreements.</li></ul>Maintenance, and Responsive Repairs Oversight: <ul><li>Work with the Finance team to determine and manage budgets</li><li>Collaborate with teams to address maintenance tasks promptly</li><li>Manage cyclical redecoration and maintenance programme</li><li>Directly manage the Maintenance Technician</li><li>Technically support the team in the handling of difficult repair issues and visit site as required</li><li>Conduct inventories and mid-tenancy inspections, arranging repairs as necessary</li><li>Oversee soft and hard FM partners, identifying areas for improvement.</li><li>Monitor work order proposals and ensure compliance with approval processes</li></ul> Legal Compliance<ul><li>Stay updated on legislation, statutory health and safety inspections</li><li>Conduct regular inspections and health and safety audits, ensuring compliance</li><li>Implement recommendations from health and safety assessments and audits</li><li>Ensure compliance with all relevant laws and regulations</li><li>Organise and maintain appropriate insurance policies for assets and operations Establish and maintain local relationships and partnerships.</li></ul>Corporate <ul><li>Contribute towards the delivery of all digital operations activities and portals.</li><li>To work closely with marketing partners, contributing to the development of the Hero Living brand.</li><li>Work closely with the company branding agency and tech provider to develop and roll out new compliance and operations system.</li><li>To regularly report on portfolio performance.</li><li>Demonstrate a knowledge and understanding of the Build to Rent market and how this differs from PRS.</li><li>Remain current with legislation, to ensure that the business are always adhering to requirements.</li><li>Attend resident events, acting as an ambassador for the business. </li><li>Any other duties as required. </li></ul>The Candidate <ul><li>Excellent communication skills and the ability to think outside of the box.</li><li>A can-do attitude, willing to put the customer at the heart of everything.</li><li>Strong initiative and the ability to work both independently and as part of a team.</li><li>Excellent communication, negotiation and persuasion skills.</li><li>The ability to manage time effectively.</li><li>Excellent written and verbal communication and ability to administrate.</li><li>Experience in high level and granular reporting, strong Excel skills. An analytical mind will prove beneficial.</li><li>Previous experience within the FM, BTR or PBSA sectors preferable.</li><li>5 years' experience in a lettings position.</li><li>Ideally ARLA, IRPM or RICS qualified or willing to work towards.</li><li>Experience in a demanding customer centric role.</li></ul>

Operations Portfolio Manager - BTR (Kent Based) 

This is an excellent opportunity for an experience general maintenance operative looking to join an established business with huge growth prospects. If you join, go above and beyond and show ambition for growth this role will set you on the path to progress to facilities management. Role Summary:To contribute to an exceptional resident experience through the provision of a high standard of repairs and maintenance tasks. To inspect and diagnose faults and repairs in addition to undertaking minor day to day repairs and decoration to the building(s), grounds and equipment.Key Role Responsibilities:<ul><li>Work as part of a friendly and supportive team playing a vital role within the Community team to ensure all our residents enjoy a high level of cleanliness throughout their community.</li><li>Communicate effectively with customers, clients and colleagues; demonstrating a clear understanding of the issue and using initiative to respond accordingly</li><li>Maintain a focus on delivering services within agreed budgetary &amp; resource parameters</li><li>Monitor the electronic maintenance reporting system through TCAS or Base 360 daily ensuring tasks are completed to a high standard and within suitable time scales, corresponding with tenants when required.</li><li>Administer all property maintenance &amp; records in accordance with business policies &amp; procedures</li><li>Maintain adequate levels of spares, stock and supplies, ensuring effective forward planning</li><li>To respond to calls outside office hours which cannot be resolved without a presence on site referring to appropriate contractors as necessary</li><li>Undertake repair and maintenance tasks to a high quality including plumbing; joinery and carpentry; painting/decorating; maintenance of lighting and; required statutory testing</li><li>Understand and respond to health and safety matters in an appropriate &amp; timely manner</li><li>Moving furniture and heavy items from location to location on site as required</li></ul>Experience &amp; Skills: Essential:<ul><li>Experience of undertaking repairs and maintenance in a domestic residential environment or as a general builder /residential construction in the following trades; plumber, electrician or carpenter</li><li>Fluent English verbal and written communication skills</li><li>Helpful, friendly personality with effective communication skills behaving in a professional, courteous and helpful manner towards colleagues and residents at all times</li><li>Good team player with strong relationship building and influencing skills</li><li>Positive approach and ability to work with little supervision</li><li>Ability to determine cost effective solutions to repairs</li><li>Contractor &amp; Supplier Supervision skills are desirable</li><li>Excellent organisation skills with the ability to multi task and prioritise</li><li>Numerical skills necessary to complete the above activities</li><li>Flexible approach to work and adaptable to thrive in a changing environment.</li></ul>#117

Maintenance Operative (BTR) - Canning Town 

The ideal candidate will play a key role in supporting the overall delivery of the multi-family and single-family neighbourhoods, aligning your efforts with company objectives, metrics, and policies. We need a technically minded individual who can assist with phased handovers and escalated defects and maintenance. Additionally, you will collaborate closely with the Development and Construction teams to facilitate a seamless handover of neighbourhoods from the mobilisation stage to operations. Through your effective management of these responsibilities, you will contribute significantly to maintaining the properties, enhancing resident satisfaction, and improving overall operational efficiency.THE ROLE<ul><li>Deliver first class customer service * Reactive and proactive maintenance tasks as directed by the Property Manager * Joinery, minor plumbing and maintenance works, painting and decorating * Planned maintenance tasks including testing of systems and recording all tests * Waste management services including bin rotation, weekly pull outs and return * Maintain cleaning standards on site-jet washing, cleaning and litter picking * Ensure health and safety on site including removing trip hazards and reporting all faults * Key holding and access management * Participation in on-call rota * Preparing homes during the resident move in/out process * Preparation and clean-up of amenities for resident events * Reporting and recording all maintenance tasks using systems provided * Supporting parcel delivery and management of deliveries to site * Procurement of materials and supplies * Replenishing supplies and maintaining accurate records of equipment on site * Consistently deliver high quality service standard to residents and all visitors * Respond to resident queries within given standard operation procedures as allocated * Carrying out trace and detect of reported maintenance * Provide informed and accurate information to residents where required</li></ul>IDEAL CANDIDATE<ul><li>Multi skilled to a high quality in painting, decorating, basic plumbing, joinery and minor maintenance * Technical understanding of building fabric, construction methods and MEP systems * Excellent communication skills * A strong team player who is happy to assist others to achieve a team goal * Ability to work under pressure in a high turnover environment with accuracy and consistency * A can-do attitude and willing to go the extra mile * Able to work on own Initiative and take responsibility for providing solutions. * Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm * Proactive and dynamic, taking ownership of all of core duties * Experienced in working to targets * Able to deliver multiple tasks and prioritise workloads * With training, able to use property management software packages and I.T. * Professional presentation, confident and outgoing nature * Well organised and able to problem solve and * Act with integrity and professionalism * Driving Licence required due to ad hoc travel to the neighbourhoods</li></ul>

Maintenance Operative - Kent 

Job Title: Senior Site Manager Location: South West London Project: Volume Residential Project Packages: Internal packagesJob Overview:We are seeking an experienced and motivated Senior Site Manager to join and lead the internal packages for a residential scheme in North London. Scaling down on production over the next year, therefore need a freelance Senior Site Manager to deliver fit-out through to finishing for current blocks under construction. Job Overview:Maintain a clear focus on cost control, ensuring that all internal works (including drylining, joinery, MEP installations, and finishes) are delivered efficiently. Key Responsibilities:<ul><li>Project Management: Lead the on-site execution of external packages, ensuring all activities align with project specifications and schedules.</li><li>Team Leadership: Manage and coordinate site staff, subcontractors orders, and suppliers to maintain efficient workflow and productivity.</li><li>Health &amp; Safety Compliance: Enforce strict adherence to health, safety, and environmental standards, conducting regular site inspections.</li><li>Quality Control: Monitor construction progress, ensuring work meets technical requirements and high-quality standards.</li><li>Client &amp; Stakeholder Engagement: Maintain clear communication with clients, project managers, and other stakeholders, providing updates and addressing concerns proactively.</li><li>Budget Management: Monitor and control project costs, ensuring profitability and resource efficiency.</li><li>Problem-Solving: Anticipate and address on-site challenges, minimising disruptions and delays.</li></ul>Key Requirements:<ul><li>Proven experience as a Senior Site Manager for a volume developer with residential projects </li><li>Strong knowledge of construction methods, materials, and regulations in the sector.</li><li>Demonstrable experience managing teams and subcontractors </li><li>SMSTS &amp; CSCS card, NVQ level 6 </li><li>Strong understanding of health and safety legislation.</li><li>Excellent organisational, communication, and leadership skills.</li><li>Proficiency with project management tools and software is advantageous.</li></ul><table><tbody><tr><td> </td><td>#121</td></tr></tbody></table>

Senior Site Manager - North London 

Job Title: Senior Asset Manager Location: Oxford or Birmingham Salary: £35k - £40k + car allowance of £3,600, hybrid working + excellent benefitsAbout My Client: My client is a highly respected firm in the infrastructure property sector, known for its strong reputation and expertise in property and asset management. They provide employees with the opportunity to work on diverse and high-profile projects across various sectors while fostering a collaborative and supportive work environment.My client offers a comprehensive benefits package, including private health insurance, a cycle-to-work scheme, and flexible working arrangements to promote a healthy work-life balance. They are committed to professional development, offering structured career paths and continuous learning opportunities. Additionally, they emphasise corporate social responsibility, encouraging employees to participate in charity work and sustainability initiatives.The Role: Due to continued growth, my client is looking to expand their Property and Asset Management team with an experienced Asset Manager to join their Oxford or Birmingham office. The successful candidate will manage a varied property portfolio of 100 assets and contribute to the development of infrastructure clients nationally.This role offers flexible working, with an expectation of spending one to two days per week on-site, one to two days in the office, and the option to work remotely for the remainder.Key Responsibilities:<ul><li>Overseeing the day-to-day management of a mixed residential property portfolio.</li><li>Managing leasing and letting processes.</li><li>Conducting rent reviews and lease renewals.</li><li>Handling the acquisition and onboarding of new assets.</li><li>Liaising with the Facilities Management team to ensure compliance.</li><li>Coordinating maintenance, repairs, and improvements, working closely with tenants and contractors.</li><li>Conducting annual and periodic property inspections.</li><li>Managing stakeholder relationships and providing timely client reports.</li><li>Staying up to date with relevant legislation to ensure compliance.</li><li>Undertaking site visits for inspections, fire alarm tests, meter readings, and contractor meetings.</li></ul>Requirements:<ul><li>Ideally MRICS, AssocRICS, or MARLA qualified.</li><li>Proven asset management experience or similar.</li><li>Strong experience dealing with clients, stakeholders, and contractors.</li><li>Highly organised, with excellent time management skills.</li><li>Proficiency in Microsoft Word, Excel, and Outlook.</li><li>A full UK driving licence is required.</li></ul>What's on Offer?<ul><li>Competitive salary and comprehensive benefits package.</li><li>Flexible working arrangements, with a mix of office, site-based, and remote working.</li><li>A supportive and collaborative work environment.</li><li>Opportunities for career development and professional growth.</li></ul>This is an excellent opportunity to join a forward-thinking company in the property sector. If you are an experienced Asset Manager looking for a new challenge, apply today!

Senior Property Asset Manager

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