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We're partnering with a leading student accommodation provider to recruit an ambitious and people-focused Assistant General Manager for a large, fast-paced site in Ipswich.This is an excellent opportunity for someone who thrives in a hands-on environment, and has a passion for delivering exceptional resident experiences. We're looking for a customer focused individual who can support operational performance while helping to maintain a safe, compliant, and well-managed living environment for residents.<h2>The Role</h2>Working closely with the General Manager, you'll play a key role in the day-to-day running of a busy student accommodation site, helping to drive operational excellence, team performance, customer satisfaction, and facilities standards across the building.This is a varied role combining customer service, team leadership, operational management, and facilities coordination.You'll be responsible for:<ul><li>Overseeing the smooth day-to-day operation of the site, ensuring high presentation and operational standards throughout the building</li><li>Leading and motivating the on-site team to deliver outstanding customer service</li><li>Supporting a proactive, sales-driven culture through resident engagement, events, and on-site initiatives</li><li>Supporting the management of planned and reactive maintenance works across the property</li><li>Coordinating contractors and ensuring all works are completed safely, professionally, and in line with compliance requirements</li><li>Assisting with Health &amp; Safety processes, statutory compliance checks, risk assessments, and site inspections</li><li>Monitoring building issues and working closely with maintenance teams to ensure timely resolution</li><li>Ensuring accurate completion of systems, reporting, and administrative tasks</li><li>Coaching and developing team members through regular feedback and support</li><li>Managing bookings, room allocations, purchase orders, invoices, and aged debt</li><li>Handling resident queries and complaints confidently and professionally</li><li>Supporting delivery against key site KPIs including rebookings, resident satisfaction, PPM completion, compliance targets, and debt control</li></ul><h2>About You</h2>This role would suit someone who:<ul><li>Enjoys working in a busy, customer-facing environment</li><li>Has experience leading or supervising teams</li><li>Brings a commercial mindset and can identify opportunities to improve performance</li><li>Has a strong operational mindset with an interest in facilities or building management</li><li>Stays organised and calm under pressure</li><li>Takes ownership and has a proactive, solutions-focused approach</li><li>Is passionate about delivering a positive resident experience while maintaining high property standards</li></ul><h2>What You'll Need</h2><ul><li>Experience within student accomodation, hospitality, residential, facilities management, leisure, or a similar customer-focused environment</li><li>Strong communication and interpersonal skills</li><li>Excellent organisational skills and attention to detail</li><li>Confidence dealing with customers face-to-face</li><li>An understanding of Health &amp; Safety and compliance responsibilities within a residential or operational setting</li><li>Health &amp; Safety qualifications or knowledge (IOSH or similar) desirable</li><li>Experience managing maintenance schedules, contractors, or building-related issues desirable</li></ul><h2>Why Apply?</h2><ul><li>Opportunity to join a large student accommodation site with a fast-paced and varied environment</li><li>A role offering exposure to both operational leadership and facilities management</li><li>Supportive environment with genuine long-term progression opportunities</li><li>A business that values initiative, ideas, and strong performance</li><li>Salary: £35,000 + bonus opportunity </li></ul>Working Hours: Monday to Friday, 9:00am-5:30pm (with flexibility required during peak student check-in/check-out periods)

Assistant General Manager

We're recruiting an experienced Customer Service Advisor to join a fantastic, purpose-built student accommodation site in Exeter. This is the perfect role for someone who enjoys being actively involved on site, takes ownership of the resident experience, and isn't just behind a desk. You'll be a visible, hands-on presence across the building, supporting residents and operational teams.About the RoleThis varied front-of-house position combines customer service, administration, and active site engagement in a busy residential environment.Key Responsibilities:<ul><li>Deliver a professional front-of-house reception service</li><li>Welcome and assist residents, visitors, partners, and contractors</li><li>Maintain an active presence across the building, engaging with residents</li><li>Handle day-to-day enquiries and resolve issues promptly</li><li>Assist with viewings and promote services</li><li>Manage parcel deliveries and general reception administration</li><li>Complete incident logs, room inspections, welfare checks, and ad-hoc tasks</li><li>Identify hazards, resolve risks, and respond appropriately to alarm activations</li><li>Support compliance, health &amp; safety, and operational checks</li><li>Keep reception, communal lounges, lift lobbies, and hallways clean and presentable</li><li>Work closely with site management, maintenance, and operational teams</li></ul>About You:<ul><li>Experience in a customer-facing, hospitality, residential, or front-of-house role</li><li>Passion for people and exceeding customer expectations</li><li>Confident, calm, and professional in a fast-paced environment</li><li>Strong written and verbal communication skills</li><li>Well-presented and able to represent the brand on site</li><li>Proactive, organised, and willing to get involved wherever needed</li><li>Good computer literacy and attention to detail</li><li>A team player with empathy and understanding</li></ul>What's on Offer:<ul><li>Full Time - Monday-Friday 9-5pm </li><li>Collaborative, professional, and supportive team environment</li><li>Hands-on role with real responsibility and visibility on site</li><li>Salary: £26,756 per annum</li></ul>

Customer Service Advisor

We're partnering with one of the UK's leading purpose-built student accommodation providers to recruit a General Manager for a large, flagship site in Cardiff. This is a maternity cover role (until January 2027).This is a hands on leadership role where you'll combine commercial drive with people leadership. From maximising occupancy and driving sales, to overseeing day-to-day operations and creating a community students love, you'll be at the heart of both the commercial success and operational excellence of the site.What you'll be doing<ul><li>Lead, inspire and develop your on-site team, setting high standards and ensuring first-class service delivery.</li><li>Drive lettings and sales performance to achieve full occupancy and hit commercial targets.</li><li>Take full ownership of operations: facilities, compliance, health &amp; safety, supplier management, and maintaining a high-quality building environment.</li><li>Manage budgets, P&amp;L, and financial performance, identifying opportunities to increase revenue and control costs.</li><li>Build and nurture partnerships with universities, local businesses, and community organisations to raise the profile of the scheme.</li><li>Shape a thriving student community where residents feel safe, supported, and proud to live.</li></ul>About you<ul><li>Proven background in operations and people leadership, ideally in PBSA, residential property, hotels, or a similar service-driven sector.</li><li>Strong commercial mindset - comfortable with lettings, sales, or hitting financial targets.</li><li>Highly organised, proactive, and resilient, with the ability to balance strategic priorities and day-to-day challenges.</li><li>A natural leader who can empower teams, build culture, and deliver results.</li></ul>What's on offer<ul><li>Competitive salary and benefits package.</li><li>The chance to take full ownership of a large, flagship Cardiff site.</li><li>Genuine opportunities for progression with a market-leading PBSA operator experiencing strong growth.</li><li>An opportunity to make a tangible impact on students' lives while running a building with real commercial accountability.</li></ul>This is a role for someone who thrives on variety, responsibility, and results - a true business leader who enjoys the challenge of combining operational excellence with sales drive.

General Manager (Maternity Cover)

We're looking for an enthusiastic, energetic and confident Customer Service Advisor to join a large, high-profile purpose-built student accommodation site in Norwich.This is far more than a front desk role - it's about creating a vibrant, welcoming community. You'll be the face of the building, someone who knows residents by name, brings positive energy to the site, and isn't afraid to take the lead on hosting events, building engagement, and making the resident experience unforgettable.If you're someone who thrives on interaction, enjoys organising social activities (think quiz nights, resident events, and community initiatives), and loves being at the heart of the action - this could be the perfect role for you.<h3>About the Role</h3>This is a varied, people-focused position combining customer service, community engagement, and operational support within a busy residential environment.Key responsibilities include:<ul><li>Delivering a warm, friendly and professional front-of-house experience</li><li>Building strong relationships with residents and creating a real sense of community</li><li>Planning and hosting resident events such as quiz nights, social evenings and engagement activities</li><li>Acting as a visible, energetic presence across the building - not just behind the desk</li><li>Handling resident enquiries, requests and issues with confidence and efficiency</li><li>Supporting viewings and promoting the property to help drive occupancy</li><li>Managing parcels, reception duties and general administration</li><li>Ensuring communal areas are welcoming, well-presented and ready for resident use</li><li>Responding to incidents, logging issues and supporting health &amp; safety procedures</li><li>Carrying out room checks, welfare checks and general on-site support</li><li>Working closely with the wider site and maintenance teams</li><li>Taking a proactive, hands-on approach to day-to-day operations</li></ul><h3>About You</h3>We're looking for someone with personality, confidence and a genuine passion for people.<ul><li>Experience in customer service, hospitality, retail or a similar people-facing role</li><li>Outgoing, energetic and confident engaging with a wide range of people</li><li>Comfortable hosting events and bringing new ideas to engage residents</li><li>A natural people-person who can build rapport quickly and create a positive atmosphere</li><li>Confident communicator with strong interpersonal skills</li><li>Proactive, organised and happy to take initiative</li><li>Well-presented and able to represent the brand with confidence</li><li>A team player with a positive, can-do attitude</li></ul><h3>What's on Offer</h3><ul><li>Full-time, permanent role (Monday-Friday, 11:30am-8pm)</li><li>Opportunity to work on a large, flagship student accommodation scheme</li><li>The chance to make a real impact on resident experience and community culture</li><li>Salary: £24,784.50 + discretionary bonus</li></ul>

Junior Property ManagerSingle-Family Build to Rent | OperationsLocation: Reading Monday - Friday 9-5:30pm <h1>About the Role</h1>This is an exciting opportunity to join a leading operator in the single-family Build to Rent (BTR) sector. As Junior Property Manager, you will be responsible for supporting the delivery of high-quality maintenance services across a portfolio of new build homes, working closely with field operatives, contractors, and internal teams to ensure maintenance operations run smoothly and efficiently.The role is centred on coordinating repairs, managing unit churns, and ensuring properties are well-presented and ready for occupancy. A strong emphasis is placed on cross-functional collaboration - particularly with Tenancy, Lettings, and Finance teams - to deliver a seamless resident experience and operational consistency. <h1>Key Responsibilities</h1><h2>Maintenance Coordination</h2><ul><li>Manage reactive and planned maintenance across assigned properties.</li><li>Liaise with field operatives and contractors to ensure timely and high-quality repairs.</li><li>Monitor maintenance requests and ensure resolution within agreed timeframes.</li></ul><h2>Unit Churn &amp; Void Management</h2><ul><li>Coordinate unit turns and void periods to minimise downtime and maximise occupancy.</li><li>Conduct and follow up on pre-move out and void inspections.</li><li>Ensure properties are refreshed and ready for new residents efficiently and to standard.</li></ul><h2>Cross-Functional Collaboration</h2><ul><li>Work closely with Tenancy Managers to align maintenance activity with tenancy timelines.</li><li>Collaborate with Lettings and Finance teams to ensure accurate handovers and cost tracking.</li><li>Support the Senior Maintenance Lead in delivering joined-up operational strategies.</li></ul><h2>Supplier &amp; Contractor Liaison</h2><ul><li>Coordinate with approved suppliers to deliver maintenance services.</li><li>Monitor contractor performance and escalate issues where necessary.</li><li>Assist in procurement activities and ensure value for money.</li></ul><h2>Reporting &amp; Data Management</h2><ul><li>Maintain accurate property and maintenance records.</li><li>Contribute to reporting on maintenance activity, unit churns, and contractor performance.</li><li>Use data to identify trends and support service improvements.</li></ul>Please note this list is not exhaustive and responsibilities may evolve over time. <h1>Skills &amp; Competencies</h1><ul><li>Experience in residential property management, ideally within a maintenance-focused role.</li><li>Experience in Build to Rent (BTR) or single-family housing operations is desirable.</li><li>Possession of or willingness to work towards an ARLA Qualification is desirable.</li><li>Exceptional organisational and coordination skills.</li><li>Strong customer service skills and excellent verbal and written communication.</li><li>Detail-oriented with a proactive approach to problem-solving.</li><li>Comfortable working in a data-led environment.</li><li>Ability to work autonomously, confidently taking charge and making informed decisions.</li><li>A collaborative team player who can inspire and motivate colleagues.</li><li>Innovative problem-solving skills with a knack for identifying issues and crafting effective resolutions.</li><li>A strict adherence to confidentiality regarding all forms of information and data.</li><li>Ambition to grow within a rapidly scaling business.</li></ul> <h1> </h1>

Junior Property Manager 

Document Controller required for a London main contractor on a major office-to-hotel conversion project.This is a temp to perm opportunity based on site in Central London, working as part of an established project team on a large-scale hotel development.The role will involve managing project documentation through Aconex, maintaining drawing registers, issuing technical information, handling RFIs and ensuring all documentation is controlled and distributed correctly across the project.Applicants should have:<ul ><li >Previous experience working for a main contractor</li><li >Strong Aconex experience</li><li >Experience on large construction projects</li><li >Good organisational and communication skills</li><li >Ability to work in a fast-paced site environment</li></ul>Previous experience on hotel, commercial or refurbishment projects would be beneficial.Immediate start available. Long-term opportunity for the right person.

Document Controller

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