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<p><strong>Resident Services Manager</strong></p><p><em>Single-Family Build to Rent | Tenancy Operations</em></p><p><em>Monday-Friday 9-5:30pm</em></p><p><em>£30000-£35000 plus Bonus </em></p><p> </p><h1>About the Role</h1><p>This is a great opportunity to join a leading operator in the single-family Build to Rent (BTR) sector. As Resident Services Manager, you will be responsible for delivering high-quality tenancy services throughout the full resident lifecycle, ensuring compliance, clear communication, and a consistently positive resident experience.</p><p>You will work closely with your line manager and team to manage day-to-day tenancy operations, resolve resident queries, and support the smooth running of mid-term and end-of-tenancy processes. Success in this role requires a genuine commitment to exceptional customer service, strong communication skills, a solid understanding of tenancy legislation, and excellent organisational ability.</p><p> </p><h1>Key Responsibilities</h1><h2>Resident Services Management</h2><ul><li>Administer all aspects of the resident lifecycle including move-ins, renewals, and move-outs.</li><li>Issue and manage legal notices in line with current legislation.</li><li>Coordinate end-of-tenancy processes including inspections, deposit handling, and resident communications.</li><li>Conduct and follow up on mid-term property inspections.</li></ul><h2>Customer Service &amp; Resident Support</h2><ul><li>Provide responsive and empathetic support to residents throughout their tenancy.</li><li>Handle resident queries and complaints professionally, escalating where necessary.</li><li>Maintain clear and consistent communication with residents to ensure a smooth experience.</li></ul><h2>Compliance &amp; Documentation</h2><ul><li>Ensure all tenancy documentation is accurate, up-to-date, and compliant with relevant legislation.</li><li>Maintain records and systems in line with internal policies and regulatory requirements.</li></ul><h2>Collaboration &amp; Teamwork</h2><ul><li>Work closely with Customer Service Coordinators to ensure joined-up service delivery.</li><li>Support the Resident Services Team Manager in implementing service improvements and operational changes.</li><li>Liaise with other departments including Maintenance and Lettings to ensure seamless resident journeys.</li></ul><h2>Data &amp; Reporting</h2><ul><li>Maintain accurate tenancy data and contribute to reporting and analysis.</li><li>Use data insights to identify trends and support service improvements.</li></ul><p><em>Please note this list is not exhaustive and responsibilities may evolve over time.</em></p><p> </p><h1>Skills &amp; Competencies</h1><ul><li>Experience in residential tenancy management or property administration.</li><li>Strong understanding of UK tenancy legislation and compliance requirements.</li><li>Possession of or willingness to work towards an ARLA Qualification is desirable.</li><li>Outstanding customer service skills and excellent verbal and written communication.</li><li>Exceptional organisational and coordination skills.</li><li>Detail-oriented with a proactive approach to problem-solving.</li><li>Comfortable working in a data-led environment.</li><li>Ability to work autonomously, confidently taking charge and making informed decisions.</li><li>A collaborative team player who can inspire and motivate colleagues.</li><li>Innovative problem-solving skills with a knack for identifying issues and crafting effective resolutions.</li><li>A strict adherence to confidentiality regarding all forms of information and data.</li><li>Ambition to grow within a rapidly scaling business.</li></ul><p> </p><h1> </h1>

Resident Service Manager

<p><strong>Property Manager</strong></p><p><em>Single-Family Build to Rent | Operations</em></p><p><em>Location: Reading </em></p><p><em>Monday - Friday 9-5:30pm </em></p><p> </p><h1>About the Role</h1><p>This is an exciting opportunity to join a leading operator in the single-family Build to Rent (BTR) sector. As Property Manager, you will be responsible for supporting the delivery of high-quality maintenance services across a portfolio of new build homes, working closely with field operatives, contractors, and internal teams to ensure maintenance operations run smoothly and efficiently.</p><p>The role is centred on coordinating repairs, managing unit churns, and ensuring properties are well-presented and ready for occupancy. A strong emphasis is placed on cross-functional collaboration - particularly with Tenancy, Lettings, and Finance teams - to deliver a seamless resident experience and operational consistency.</p><p> </p><h1>Key Responsibilities</h1><h2>Maintenance Coordination</h2><ul><li>Manage reactive and planned maintenance across assigned properties.</li><li>Liaise with field operatives and contractors to ensure timely and high-quality repairs.</li><li>Monitor maintenance requests and ensure resolution within agreed timeframes.</li></ul><h2>Unit Churn &amp; Void Management</h2><ul><li>Coordinate unit turns and void periods to minimise downtime and maximise occupancy.</li><li>Conduct and follow up on pre-move out and void inspections.</li><li>Ensure properties are refreshed and ready for new residents efficiently and to standard.</li></ul><h2>Cross-Functional Collaboration</h2><ul><li>Work closely with Tenancy Managers to align maintenance activity with tenancy timelines.</li><li>Collaborate with Lettings and Finance teams to ensure accurate handovers and cost tracking.</li><li>Support the Senior Maintenance Lead in delivering joined-up operational strategies.</li></ul><h2>Supplier &amp; Contractor Liaison</h2><ul><li>Coordinate with approved suppliers to deliver maintenance services.</li><li>Monitor contractor performance and escalate issues where necessary.</li><li>Assist in procurement activities and ensure value for money.</li></ul><h2>Reporting &amp; Data Management</h2><ul><li>Maintain accurate property and maintenance records.</li><li>Contribute to reporting on maintenance activity, unit churns, and contractor performance.</li><li>Use data to identify trends and support service improvements.</li></ul><p><em>Please note this list is not exhaustive and responsibilities may evolve over time.</em></p><p> </p><h1>Skills &amp; Competencies</h1><ul><li>Experience in residential property management, ideally within a maintenance-focused role.</li><li>Experience in Build to Rent (BTR) or single-family housing operations is desirable.</li><li>Possession of or willingness to work towards an ARLA Qualification is desirable.</li><li>Exceptional organisational and coordination skills.</li><li>Strong customer service skills and excellent verbal and written communication.</li><li>Detail-oriented with a proactive approach to problem-solving.</li><li>Comfortable working in a data-led environment.</li><li>Ability to work autonomously, confidently taking charge and making informed decisions.</li><li>A collaborative team player who can inspire and motivate colleagues.</li><li>Innovative problem-solving skills with a knack for identifying issues and crafting effective resolutions.</li><li>A strict adherence to confidentiality regarding all forms of information and data.</li><li>Ambition to grow within a rapidly scaling business.</li></ul><p> </p><h1> </h1>

Property Manager

<h2 ><strong >Shared Ownership Sales Executive (Resales &amp; Staircasing)</strong></h2><p >South East London (Hybrid - 2 days office / 3 days home)</p><ul><li>£36,000 - £41,000</li><li>Car allowance included</li><li>12-month FTC (with strong potential to become permanent)</li><li>ASAP start</li></ul><h2 ><strong >The Opportunity</strong></h2><p >We're working with a well-established South London Housing Association with a strong reputation in Shared Ownership delivery.</p><p >They are looking for an experienced Shared Ownership Sales / Sales Progression professional to take full ownership of an established and consistently active resales and staircasing pipeline.</p><p >This is a true end-to-end transaction role, where you will manage cases from initial enquiry through to legal completion, ensuring smooth progression across all stages of the process.</p><p >You will not be "supporting" deals; you will own your own caseload and be trusted to run it independently.</p><h2 ><strong >Why this role is different</strong></h2><p >This is an ideal move for someone who already understands Shared Ownership and wants:</p><ul ><li >Ownership of a live, active pipeline (not cold or fragmented caseloads)</li><li >A structured but autonomous working environment</li><li >A team that understands the complexity of resales and staircasing</li><li >A role where your experience directly improves speed, accuracy, and outcomes</li><li >A stable housing association environment with clear processes and support</li></ul><p >This is a detail-driven role for someone who takes pride in seeing transactions through properly.</p><h2 ><strong >The Role</strong></h2><p >You will:</p><ul ><li >Take full ownership of Shared Ownership <strong >resales and staircasing cases end-to-end</strong></li><li >Progress transactions from enquiry through to legal completion</li><li >Coordinate solicitors, leaseholders, lenders, valuers, and internal teams</li><li >Manage a steady pipeline of live transactions with competing deadlines</li><li >Ensure accuracy, compliance, and clear communication at every stage</li><li >Support occasional listings or viewings where required</li></ul><h2 ><strong >What we're looking for</strong></h2><p >You will likely have:</p><ul ><li >Direct experience in Shared Ownership resales and/or staircasing (essential)</li><li >Strong background in sales progression, conveyancing, or housing association operations</li><li >Confidence managing your own caseload independently from start to finish</li><li >Excellent organisation and attention to detail</li><li >Strong stakeholder management skills across multiple parties</li><li >A calm, structured approach to managing live transactions</li></ul><p >This role suits someone who already knows the process; and wants to <em><strong >own it properly rather than just assist with it.</strong></em></p><h2 ><strong >Working setup</strong></h2><ul ><li >Hybrid: <strong >2 days per week in Sydenham office, 3 days remote</strong></li><li >Structured onboarding and established systems in place</li><li >Supportive, experienced team environment</li><li >Clear expectations and autonomy over your own workload</li></ul><h2 ><strong >Package &amp; Benefits</strong></h2><ul ><li >£36,000 - £41,000 depending on experience</li><li >Included car allowance</li><li >26 days annual leave + bank holidays</li><li >Private medical cover (after 6 months)</li><li >12-month FTC with strong potential for extension or permanency</li></ul><h2 ><strong >Why people join this team</strong></h2><p >Because they want a role where:</p><ul ><li >You can take real ownership of transactions</li><li >Your experience is valued, not micro-managed</li><li >You're working within a stable, established housing association</li><li >You can see cases through properly, end-to-end, with accountability and support</li></ul><p>Keen to know more? Apply today!</p>

Shared Ownership Sales Executive (Staircasing & Resales) | Hybrid | £41K

<p><span style="text-decoration: underline;"><strong>WANTED: Presentable Sales Assistant who seeks flexible work in Hastings, East Sussex!</strong></span></p><p><strong>FULL TIME COVER FROM 1ST MAY, LIKELY ON-GOING </strong></p><p><strong>Location: Hastings, East Sussex</strong></p><ul><li>£15.00p.h plus holiday pay </li><li>Paid to you every Friday</li><li>5 days per week, 10am - 5:30pm</li></ul><p><strong>What will you be doing? </strong></p><p>You'll assist with the customer service of new properties in this coastline patch of East Sussex, based in a stunning marketing suite.</p><p>You'll welcome potential buyers, manage enquiries by answering the phone, and help book in any potential viewings for those interested in purchasing a new home. </p><p><strong>Requirements:</strong></p><ul><li>A proven 'people person' with strong communication and organisational skills.</li><li>Great presentation and customer service (perhaps you've worked in high end retail or hospitality, and looking for a change?</li><li>Previous experience in new homes, estate agency or property management is ideal!</li></ul><p><em><strong>This is a fantastic opportunity to gain experience with leading property developers. </strong></em></p><p><strong>Keen to know more? Apply today.</strong></p>

New Homes Sales Cover - Hastings

<p><strong>New Homes Sales Advisor - South Coast (Temp-to-Perm Opportunity)</strong></p><p>A fantastic opportunity has arisen for an experienced <strong>New Homes Sales Advisor</strong> to join a forthcoming residential development on the South Coast. This is your chance to take full ownership of a brand-new scheme from launch through to completion.</p><p><strong>The Role</strong><br />Working on a <strong>single-manned site</strong>, you will manage the entire sales journey - from initial enquiry through to exchange and completion. This is a hands-on role suited to someone confident working autonomously and driven to deliver results.</p><p><strong>Key Details</strong></p><ul><li><p>Full-time: <strong>Thursday-Monday, 10am-5pm</strong> (with Tuesday/Wednesday off + one weekend off per month)</p></li><li><p>Launching <strong>mid-May</strong> with off-plan reservations expected shortly after</p></li><li><p><strong>62-unit development</strong> with first completions from September</p></li><li><p><strong>Up-to £32,000 basic + commission (uncapped)</strong></p></li><li><ul><li><p>Commission paid <strong>50% on exchange / 50% on completion</strong></p></li></ul></li><li><p><strong>Temp-to-perm opportunity</strong> with immediate interviews available</p></li></ul><p><strong>About You</strong></p><ul><li><p>Proven experience in <strong>new homes sales</strong></p></li><li><p>Comfortable managing a site independently</p></li><li><p>Strong customer journey management from enquiry to completion</p></li><li><p>Ideally based along the <strong>South Coast / Kent region</strong></p></li></ul><p>This is an excellent opportunity to join a new scheme at launch, maximise earnings, and secure a long-term role with a reputable developer.</p><p><strong>Apply now to be considered for immediate interview.</strong></p>

New Homes Sales Consultant - East Sussex

<p> </p><p>Our client is an established and growing BTR business with a fully integrated operating model, active across the UK as an investor, developer, operator and asset manager. They have a strong operational track record and a substantial pipeline of new homes across a range of UK towns and cities.</p><p>The business is well-capitalised, backed by institutional equity and working alongside major investment management partners. Their financial backing brings significant depth of experience in deploying and managing capital across global real estate markets.</p><p>The business has ambitious growth plans and is targeting a significantly larger portfolio over the next few years, to be achieved through a combination of direct development, joint ventures and forward commitments. They are positioning themselves as a major institutional player in the UK BTR market.</p><p>This is a strong platform opportunity for someone looking to join a high-quality, vertically integrated team at an exciting stage of growth. The business covers the full project lifecycle - from acquisition and planning through to development, marketing, leasing and operations.</p><h1><span style="font-size: 10pt;">Your main duties and responsibilities will include, but not be limited to:</span></h1><h2>Asset Performance &amp; Value Creation</h2><ul><li>Support the execution of asset-level business plans across operational and development assets</li><li>Analyse leasing, pricing and operational performance against underwriting and KPIs</li><li>Identify and implement initiatives to enhance NOI, occupancy, rental growth and asset value</li><li>Work closely with Property Managers to drive on-site performance and accountability</li></ul><h2>Financial Analysis &amp; Reporting</h2><ul><li>Produce high-quality investor and internal reporting, including performance analysis and clear management commentary</li><li>Track key KPIs (occupancy, leasing velocity, rent levels, cost lines) and highlight risks and opportunities</li><li>Support lender reporting requirements and valuation processes</li></ul><h2>Budgeting &amp; Business Planning</h2><ul><li>Lead preparation of annual budgets and reforecasts in collaboration with operational teams</li><li>Monitor performance against budget, identifying variances and implementing corrective actions</li><li>Contribute to longer-term asset strategies</li></ul><h2>Stakeholder Management</h2><ul><li>Build and maintain relationships with key stakeholders including investors, lenders, valuers and operating partners</li><li>Coordinate across internal functions (development, operations, finance) to ensure aligned execution of asset strategies</li></ul><h2>ESG &amp; Compliance</h2><ul><li>Support delivery of ESG strategy across the portfolio</li><li>Lead or contribute to submissions for GRESB, BREEAM and other relevant accreditations</li><li>Ensure assets are operating in line with evolving regulatory requirements</li></ul><h2>Supplier &amp; Contract Management</h2><ul><li>Oversee key third-party contracts, ensuring delivery against agreed KPIs and budgets</li><li>Support procurement processes and drive value through supplier negotiations</li></ul><h2>Market Intelligence &amp; Strategy</h2><ul><li>Monitor market trends, competitor performance and macro drivers</li><li>Translate insights into actionable strategies to enhance portfolio performance</li></ul><h1>Candidate Attributes</h1><ul><li>2-4 years' experience within real estate asset management, investment or a related field</li><li>Strong financial and analytical capability, with advanced Excel proficiency</li><li>Experience producing investor-level reporting and financial analysis</li><li>Commercial mindset with the ability to translate data into actionable strategy</li><li>Strong understanding of real estate fundamentals (NOI, IRR, valuation drivers)</li><li>Highly organised with the ability to manage multiple workstreams and deadlines</li><li>Confident communicator, capable of engaging with both internal teams and external stakeholders</li><li>Experience in BTR, residential or operational real estate preferred</li><li>Exposure to financial modelling advantageous but not essential</li></ul>

Asset Manager - BTR

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