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<p><strong>Senior Sales Executive</strong></p><p><br /><strong>Location:</strong> West or East London (flexibility to base)<br /><strong>Salary:</strong> Up to £40,000 base (dependent on experience) | £36,000 commission (uncapped)<br />Full-time, Permanent, Tuesdays and Wednesdays off</p><p><strong>About the opportunity</strong><br />This is not a role for someone looking to coast, it is for a seasoned new homes sales professional who wants a platform to perform at their peak and be paid accordingly. A five-star rated housebuilder with an expanding London footprint is looking for a Senior Sales Executive who brings experience, commercial instincts and a genuine passion for guiding buyers through one of the most significant purchases of their lives. With a strong site pipeline and an uncapped commission structure, the earning potential here is real.</p><p><strong>Key responsibilities</strong></p><ul><li>Drive reservations, exchanges and completions to meet and exceed monthly targets</li><li>Identify and nurture leads, assessing buyer needs and financial suitability</li><li>Support customers from initial enquiry through to completion and key handover</li><li>Promote preferred mortgage and legal partners to facilitate smooth transactions</li><li>Handle reservation documentation, contracts and AML requirements accurately</li><li>Work closely with site and construction teams to coordinate completion readiness</li><li>Carry out property demonstrations and manage the handover process</li><li>Contribute to site launches, events and local marketing activity</li></ul><p><strong>Requirements</strong></p><ul><li>New homes sales experience is essential - agency experience on a new homes team is welcomed</li><li>A strong and consistent track record in sales performance</li><li>Solid understanding of the conveyancing process and key mortgage milestones</li><li>Comfortable working with CRM platforms and sales reporting tools</li><li>Highly organised with the ability to meet deadlines under pressure</li><li>Equally effective working independently or as part of a team</li><li>Professional and proactive approach with a commitment to five-star service delivery</li></ul><p><strong>Rewards and benefits</strong></p><ul><li>Up to £40,000 base salary (DOE)</li><li>£36,000 commission (uncapped)</li><li>26 days annual leave</li><li>Private healthcare and wellbeing platform</li><li>Incentive scheme and retail discounts</li><li>Volunteering days and continuous learning opportunities</li><li>Tuesdays and Wednesdays off each week</li></ul><p>We are an equal opportunities recruiter, valuing diversity and inclusion and welcoming applications from all suitably qualified individuals, regardless of background.</p><p>Interested in this role? Get in touch with the deverellsmith team today to find out more.</p>

Senior Sales Executive

<p>Senior Sales Consultant - New Homes | East London<br />Up to £35,000 basic | OTE up to £70,000 | Full-time, Permanent</p><p>The Company</p><p><br />We are recruiting on behalf of a well established residential developer with a strong presence across East London. They have an exciting pipeline of new homes schemes and are looking for an experienced Senior Sales Consultant to join their on-site team.</p><p>The Role</p><p><br />You will manage the full sales process on a new homes development in East London, taking buyers from first enquiry through to legal completion.</p><p><br />Your responsibilities will include:</p><p>Managing on-site sales and show home appointments<br />Handling and following up on inbound enquiries<br />Guiding buyers through the purchase process from reservation to completion<br />Liaising with solicitors, IFAs, and buying agents<br />Updating CRM systems and reporting on sales activity<br />Supporting junior team members on site</p><p><br />About You</p><p>Essential: Previous new homes or new build residential sales experience<br />Experience securing and exceeding sales targets<br />Strong communication and negotiation skills<br />Knowledge of the East London property market (desirable)<br />Familiar with government purchasing schemes<br />Professional, driven, and confident representing a premium development</p><p><br />The Package</p><p>Up to £35,000 basic salary (DOE)<br />OTE up to £70,000 with uncapped commission<br />Career progression with a growing developer<br />Supportive, high-performing team environment</p>

Senior Sales Negotiator

<p>We're looking for a highly organised, people-first Lettings Administrator to join our busy residential team. This is a varied, fast-paced role with real ownership - you'll be the engine behind a smooth lettings operation, keeping every detail in order while delivering an exceptional experience to residents and applicants at every touchpoint.</p><p>If you're someone who thrives on process, notices what others miss, and genuinely enjoys talking to people - we want to hear from you.</p><div class="jd-section"><p class="jd-label">What you'll be doing</p><ul><li>Handling a high volume of lettings enquiries by phone, email and in person - converting leads into viewings and viewings into lets</li><li>Conducting property viewings and representing the brand to prospective tenants</li><li>Processing resident applications end-to-end: referencing, credit checks, ID verification, and tenancy setup</li><li>Managing deposit protection registrations and releases with precision</li><li>Preparing and coordinating check-in/check-out reports and supporting move-in and move-out processes</li><li>Chasing and recording rent collection; monitoring arrears and flagging bad debt</li><li>Maintaining accurate records across Yardi (or equivalent PMS) and producing operational reports</li><li>Keeping listing platforms up to date - Rightmove, Zoopla, On the Market and others</li><li>Supporting market surveys, competitor analysis and open house events</li><li>Assisting with scheduled flat inspections, H&amp;S compliance checks and reactive maintenance coordination</li><li>Being the go-to point of contact for resident queries - resolving issues within 24 hours wherever possible</li></ul></div><hr class="jd-divider" /><div class="jd-section"><p class="jd-label">What we're looking for</p><ul><li>At least 1 year's experience in residential lettings, student accommodation, hospitality or a similar environment</li><li>Outstanding attention to detail - you spot the error before it becomes a problem</li><li>A genuine love of talking to people; you're confident, warm and professional whether face to face, on the phone or in writing</li><li>Strong administrative ability - you can manage multiple processes simultaneously without dropping the ball</li><li>Comfortable with property management software and MS Office; Yardi experience is a bonus</li><li>Commercially aware with a results-driven mindset - you understand what occupancy and retention mean for the business</li><li>Flexible and available to work weekends and public holidays</li><li>ARLA membership is desirable but not essential</li></ul></div><hr class="jd-divider" /><div class="jd-section"><p class="jd-label">The kind of person who'll thrive here</p><p>You take pride in doing things properly. You follow through. You don't wait to be told - you see what needs doing and you do it. You can hold a great conversation with a nervous first-time renter and then sit down and process their application without missing a field. Detail and people skills, in equal measure.</p></div>

Lettings Admin Assistant

<h2>HMO Property Inspector</h2><p><strong>Salary:</strong> £40,000 + Bonus + Car Allowance £4,500 PA (approx)<br /> <strong>Location:</strong> W1 (office-based to start - Hybrid thereafter)<br /> <strong>Portfolio:</strong> London (within the M25)<br />Permanent, Full Time</p><p><strong>ESSENTIAL:</strong> <strong>Full UK driving licence</strong></p><h3>The Opportunity</h3><p>We are recruiting an experienced <strong>HMO Property Inspector</strong> to oversee a large and established <strong>social housing portfolio of approximately 700 properties</strong> across Greater London. This is a hands-on, site-based role suited to someone practical, resilient, and confident working in challenging environments.</p><p>You'll be responsible for ensuring properties are safe, compliant, and maintained to required standards, working closely with operators, tenants, and internal teams.</p><hr /><h3>Key Responsibilities</h3><ul><li><p>Conduct regular inspections across HMO and social housing properties</p></li><li><p>Identify maintenance issues, defects, damp, structural concerns, and general condition</p></li><li><p>Ensure full compliance with HMO regulations, licensing conditions, and housing standards</p></li><li><p>Check fire safety compliance including fire doors, emergency lighting, alarms, and H&amp;S requirements</p></li><li><p>Carry out basic compliance testing (emergency lighting, fire alarms, etc.)</p></li><li><p>Meet on-site operators and liaise appropriately regarding tenants and access</p></li><li><p>Produce clear, accurate inspection reports (Excel-based)</p></li><li><p>Manage a structured inspection diary</p></li></ul><hr /><h3>Working Pattern</h3><ul><li><p>Initially <strong>office-based in Central London</strong> to learn systems, portfolio structure, and reporting</p></li><li><p>Progresses to a <strong>hybrid model</strong>:</p><ul><li><p>1 day per week scheduling site appointments</p></li><li><p>Site inspections during the week</p></li><li><p>Reporting completed from home</p></li></ul></li></ul><hr /><h3>What We're Looking For</h3><ul><li><p>Strong knowledge of <strong>HMO regulations and compliance</strong></p></li><li><p>Previous experience in:</p><ul><li><p>Property Management</p></li><li><p>Private Sector Housing</p></li><li><p>Maintenance / Technician / Inspection roles</p></li></ul></li><li><p>Technically minded - able to spot issues such as leaking gutters, cracks, damp, or safety hazards</p></li><li><p>Excellent attention to detail</p></li><li><p>Comfortable working in <strong>difficult property conditions</strong> (strong smells, dust, clutter, rubbish)</p></li><li><p>Non-judgemental, resilient, and practical</p></li><li><p>Confident but safety-aware when on site</p></li><li><p>Excel-competent and confident with reporting</p></li><li><p>Not afraid to challenge where necessary </p></li></ul><hr /><h3>Essential Requirements</h3><ul><li><p>Full UK driving licence</p></li><li><p>Willingness to travel across London</p></li><li><p>Ability to work independently and manage a busy inspection schedule</p></li></ul><hr /><h3>Package &amp; Benefits</h3><ul><li><p><strong>£40,000 salary + bonus</strong></p></li><li><p><strong>£4,500 annual car allowance</strong> (on top of salary, approx)</p></li><li><p>All expenses paid (parking, fuel to site locations)</p></li><li><p><strong>33 days holiday</strong> (including bank holidays)</p></li><li><p>Private medical insurance</p></li><li><p>Pension scheme</p></li><li><p>Hybrid working (office, site, and home-based)</p></li></ul><hr /><h3>Important Note</h3><p>This role involves inspecting some properties that are <strong>not always in good condition</strong>. It is not suitable for someone sensitive to unpleasant environments. A practical mindset are essential.</p>

HMO Property Inspector

<h1>Role Purpose</h1><p>We are looking for a reliable, physically fit, and hands-on individual to help keep our residential estate running smoothly day to day. This is primarily a physical, practical role - you will be the person our residents and management team rely on to keep communal areas clean, tidy, and well-maintained. Some basic handyman skills are a bonus, but the most important thing is a can-do attitude and willingness to get stuck in.</p><h1>Key Responsibilities</h1><h2>General Caretaking &amp; Grounds</h2><ul><li>Carry out regular patrols of communal areas, identifying and reporting any issues or hazards.</li><li>Keep communal areas, corridors, bin stores, and external grounds clean, tidy, and presentable.</li><li>Manage bin collection - moving bins to and from collection points on collection days.</li><li>Assist with general groundswork including keeping pathways clear and external areas well-maintained.</li><li>Move furniture, equipment, and supplies around the building as required.</li><li>Set up and organise rooms for inspections, meetings, or other operational needs.</li><li>Assist with flat turnarounds at end of tenancies, including redecorating, cleaning, and making rooms ready for new residents.</li></ul><p> </p><h2>Routine Checks &amp; Compliance Tasks</h2><ul><li>Carry out routine water flushing on outlets that are infrequently used, as part of legionella prevention.</li><li>Assist with logging and completing scheduled checks such as fire alarm tests, water temperature records, and other planned maintenance tasks.</li><li>Report any maintenance issues or safety concerns promptly to the relevant manager.</li><li>Support the team in keeping accurate records of checks and tasks completed.</li></ul><p> </p><h2>Basic Maintenance &amp; Handyman Tasks</h2><ul><li>Carry out minor repairs and general handyman tasks around the property (e.g. changing light bulbs, basic plumbing fixes, touch-up painting, furniture assembly).</li><li>Assist contractors visiting site, ensuring they have access and adhere to site procedures.</li><li>Flag and escalate anything requiring a qualified specialist.</li></ul><p> </p><h2>Customer &amp; Team</h2><ul><li>Be friendly and approachable with residents - a smile and a helpful attitude go a long way.</li><li>Work closely with the management team and flag anything that needs attention.</li><li>Contribute to a positive, team-focused working environment.</li></ul>

Maintenance Operative/Handyman

<div><div><div>Job Title: Customer Contact Lead </div><div>Working Hours: Monday-Friday 9-5:30pm - 1 Day WFH</div><div>Salary: Competitive + Bonus + Benefits </div><div> </div><div>Are you passionate about leading high‑performing teams and delivering standout customer experiences? As our Customer Contact Team Manager, you'll lead the team at the very start of our resident journey-overseeing and developing our Lettings Coordinators to deliver a seamless, high‑quality end‑to‑end enquiries experience from first contact through to booking viewings. You'll be confident stepping in to handle enquiries yourself when needed, using real‑time performance data to balance workloads and keep KPIs on track, and coaching your team in a fast‑paced, sales‑driven environment to maximise conversion and support the successful letting of our homes across the UK.</div></div></div><div><div><ul><li>Proven experience in phone-based or contact centre sales environment.</li><li>3+ years' experience leading sales teams.</li><li>Strong background in sales with a track record of hitting/exceeding targets.</li><li>Preferred but not essential background in property, BTR or estate agency.</li><li>Energetic, hands-on leader who thrives in a fast-paced environment.</li><li>Excellent communication and interpersonal skills.</li><li>Data driven with the ability to analyse performance and spot improvements.</li><li>Tech-savvy and comfortable using CRM systems, reporting tools and new technology to manage performance and improve customer experience.</li><li>A dynamic and driven personality, with a strong zeal for the industry.</li></ul></div></div><div><div>Customer Service Leadership<ul><li>Champion a culture of exceptional customer service in a timely manner.</li><li>Lead by example in handling complex or sensitive resident interactions.</li><li>Ensure that all customer and resident's interactions with the business reflects Leaf's standards and values.  </li><li>Leadership and Team Performance</li><li>Manage, support and mentor a team of Lettings Coordinators responsible for the end-to-end new enquiries process. </li><li>Set clear KPIs and performance expectations, maintaining real-time oversight of activity, workloads and results to keep team on track. </li><li>Drive accountability through structured performance management, including monthly 1-1s, mid-year and annual reviews. </li><li>Build a high-performance team culture focused on results, development, engagement and recognition. </li></ul> <br />Coaching and Development<ul><li>Design and implement a coaching framework to improve enquiry handling, qualification, conversion, call quality and objection handling.</li><li>Ensure consistent coaching standards are applied across the team, using real‑time data and quality insights to target development effectively.</li><li>Deliver structured training programmes for onboarding and ongoing development.</li></ul><br />Commercial Ownership<ul><li>Own viewing booking targets and enquiry to viewing conversion rate.</li><li>Drive performance across inbound and outbound channels.</li><li>Partner with Lettings Consultants to maximise viewing to application conversion rate.</li><li>Ensure both volume and quality of opportunities meet agreed benchmarks.</li></ul><br />Data Analysis &amp; Service Improvement<ul><li>Use data and insights to monitor service delivery and identify areas for improvement.</li><li>Analyse trends in leads and report rental pricing feedback.</li><li>Implement improvements to processes, tools and ways of working to increase efficiency, compliance and resident satisfaction.</li><li>Be a leader across the business for AI usage in resident interaction and enquiry management.</li></ul></div></div>

Lettings Enquiry Manager

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