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Residential Lettings &amp; Property Manager Mayfair, London | £45,000-£55,000 + performance-related bonus | Permanent, full time An exceptional opportunity for an experienced London residential Lettings professional to take full ownership of a portfolio of 23 luxury apartments in Mayfair, which is a private branded-residences offering for global executives and senior leaders relocating to London.This is a genuine ownership role for someone who takes pride in knowing their properties and tenants exceptionally well, and who understands that service quality is paramount when serving a prime residential clientele.The OpportunityYou will manage the residential lettings and tenancy management operation from end to end, from marketing and letting apartments through to tenant relationships, renewals, inspections and apartment-level maintenance. You will be the principal point of contact for tenants, working closely with AFCG's asset management and commercial property teams.This is not a high-volume estate agency role. It is a small, high-value, single-building portfolio, and you will be expected to operate as its owner from an operational perspective. AFCG's commercial property team manages the wider building (communal areas, M&amp;E, security, plant, major works, service charges and building safety), freeing you to focus entirely on letting and managing exceptional residences and delivering outstanding tenant service.The PropertyThe property is a distinguished period building in the heart of Mayfair, offering 23 exclusively appointed residences (Types A to C, 800 to 1,200 sq ft) finished with herringbone timber floors, bespoke designer kitchens and brushed brass fittings. Marketed as Mayfair Living by Viridian, the building targets C suite relocations, financial and legal leaders, and international executives on 3 to 12 month corporate stays. It sits two minutes' walk from Bond Street station (Elizabeth, Jubilee and Central lines), with Heathrow 28 minutes and the City of London 18 minutes away.Residents benefit from on-site concierge, weekly housekeeping, 24-hour guest services and a dedicated corporate reservations team, the standard of service this role will be central to upholding.Key Responsibilities<ul dir="ltr"><li>Managing the letting of vacant apartments, including marketing and coordinating viewings</li><li>Managing tenant enquiries and relationships as principal point of contact</li><li>Negotiating rents and tenancy terms</li><li>Coordinating referencing, Right to Rent checks and tenancy documentation</li><li>Managing tenancy renewals and re-lettings</li><li>Monitoring rent collection and arrears</li><li>Coordinating check-ins, inventories and check-outs</li><li>Inspecting apartments and coordinating apartment-level maintenance</li><li>Managing external contractors and suppliers</li><li>Monitoring occupancy, rental income and void periods</li><li>Advising on market rents and rental strategy</li><li>Maintaining accurate tenancy and compliance records</li><li>Providing regular portfolio reports to senior management</li><li>Building relationships with London's leading prime residential letting agents</li></ul>Candidate ProfileIdeally bring 3 to 5 years experience in London residential lettings or property management, preferably within the prime or super-prime market, together with the following attributes:<ul dir="ltr"><li>Commercially minded, with a strong grasp of rental strategy and portfolio performance</li><li>Highly organised, with excellent attention to detail</li><li>Highly motivated and performance driven</li><li>Conducts themselves with honesty and integrity at all times</li><li>Comfortable operating with autonomy and taking full ownership of a portfolio</li></ul>Compensation &amp; What's on offer<ul dir="ltr"><li>Salary of £45,000 to £55,000 per annum, plus performance-related bonus</li><li>Genuine ownership of a single, high-value, 23-unit prime Mayfair portfolio</li><li>Close working relationship with AFCG's asset management and commercial property teams</li><li>A collaborative, high-standards environment focused on service quality over volume</li></ul>

Lettings Portfolio Manager

We're partnering with a high-growth organisation within the property and student accommodation sector to appoint a Head of Communications.This is a strategic role, responsible for leading the organisation's communications agenda across internal engagement, corporate communications, resident communications and reputation management. Working closely with the Executive Team and senior leaders, you'll ensure communications support business priorities, strengthen organisational culture and protect the company's reputation.Part-Time | 9am-3pm | HybridThe RoleReporting to the Director of Sales, Marketing &amp; Resident Experience, you'll take ownership of the communications function, developing strategies that engage colleagues, support organisational change and enhance the customer experience. You'll act as a trusted adviser to senior stakeholders, delivering high-quality communications across multiple audiences while ensuring consistency of messaging and brand across the business.Key responsibilities include:<ul><li>Developing and delivering the overall communications strategy.</li><li>Leading executive and leadership communications, including business updates and Town Halls.</li><li>Supporting organisational change programmes through effective communication planning.</li><li>Managing external communications, media relations and corporate messaging.</li><li>Producing communications for senior leadership, board papers, presentations and corporate events.</li><li>Leading resident communications to enhance engagement, wellbeing and community across a national portfolio.</li><li>Developing crisis communications plans and supporting business-critical communications when required.</li><li>Using insight and analytics to continually improve communication effectiveness.</li><li>Identifying opportunities to improve processes through digital tools, automation and AI.</li></ul>About YouYou'll be an experienced communications professional with a track record of operating in a senior, strategic role. You'll bring:<ul><li>Experience developing and delivering communications strategies across complex organisations.</li><li>Strong executive and leadership communication skills.</li><li>Experience supporting organisational change and transformation.</li><li>Excellent writing, editing and presentation skills.</li><li>The ability to build credibility with stakeholders at all levels, including Executive and Board level.</li><li>Experience managing corporate reputation and external communications.</li><li>A collaborative approach, commercial awareness and strong attention to detail.</li><li>Confidence working across multiple priorities in a fast-paced environment.</li></ul>What's on Offer<ul><li>A strategic leadership position with significant visibility across the organisation.</li><li>Hybrid working with a part-time schedule of 27.5 hours per week (Monday-Friday, 9:00am-3:00pm).</li><li>The opportunity to shape a newly evolving communications function within a growing business.</li><li>A collaborative environment with genuine scope to influence business culture, employee engagement and organisational reputation.</li><li>Location: Wantage, Oxfordshire</li></ul>If you're looking for a strategic communications role where you can work closely with senior leadership and make a tangible impact across a growing organisation, we'd be pleased to hear from you.

Head of Communications

<h1 dir="ltr">Day Host - Build to Rent (BTR)</h1>Location: Colindale, North West LondonContract Type: Ad-hoc / Casual ShiftsStart Date: ASAPReporting To: Building Manager<hr /><h2 dir="ltr">About the Role</h2>We're currently working with a leading Build to Rent operator to find an enthusiastic and reliable Day Host to join their on-site team at a busy residential development in Colindale. This is a fantastic opportunity for someone with a strong customer service background who thrives in a fast-paced, resident-facing environment.Our client is looking to fill these shifts as soon as possible on an ad-hoc basis, making this an ideal role for candidates seeking flexible work, additional hours alongside other commitments, or a foot in the door with a growing BTR/lifestyle brand.As the face of the building, the Day Host will be the first point of contact for residents, guests, and visitors - delivering a warm, professional welcome while supporting the smooth day-to-day running of the development.<hr /><h2 dir="ltr">Key Responsibilities</h2>Front of House &amp; Resident Relations<ul dir="ltr"><li>Act as the main point of contact at the front desk, providing a genuine and warm welcome to all residents, guests, deliveries, and contractors.</li><li>Greet and support new residents as part of their move-in and onboarding experience.</li><li>Respond to day-to-day resident queries, escalating where necessary to the relevant department.</li><li>Maintain a strong, professional presence in the lobby, ensuring the space is always clean, tidy, and welcoming.</li></ul>Customer Service<ul dir="ltr"><li>Deliver a consistently high standard of customer service to residents, guests, and visitors.</li><li>Handle enquiries, requests, and complaints promptly, professionally, and courteously.</li><li>Support residents with day-to-day needs such as parcel handling and general assistance.</li><li>Provide accurate information on building facilities, amenities, and local area recommendations.</li></ul>Building &amp; Safety Management<ul dir="ltr"><li>Monitor building access and maintain a secure environment for residents and visitors.</li><li>Carry out regular walk-arounds of communal areas to ensure they are clean, safe, and well-maintained.</li><li>Log and report any maintenance issues via the appropriate systems, coordinating repairs where required.</li><li>Support the wider team in following emergency procedures and health &amp; safety protocols.</li></ul>Administration &amp; Teamwork<ul dir="ltr"><li>Complete handovers, logs, and reports accurately at the start and end of each shift.</li><li>Liaise with the wider on-site team, including management, concierge, and maintenance staff, to ensure a joined-up resident experience.</li><li>Support with ad-hoc administrative tasks as directed by the building manager.</li></ul><hr /><h2 dir="ltr">What Our Client Is Looking For</h2>Essential<ul dir="ltr"><li>Previous experience in a customer-facing role (hospitality, residential, retail, or similar).</li><li>Excellent verbal and written communication skills.</li><li>A proactive, can-do attitude with a genuine passion for delivering great service.</li><li>Ability to remain calm, professional, and solutions-focused under pressure.</li><li>Strong organisational skills and attention to detail.</li><li>Comfortable using MS Office and resident management/ticketing systems.</li><li>Flexibility to work ad-hoc shifts at short notice, including some weekends.</li></ul>Desirable<ul dir="ltr"><li>Previous experience within Build to Rent, serviced apartments, or hospitality.</li><li>SIA licence (Door Supervision/CCTV) - not essential but a bonus.</li></ul><hr /><h2 dir="ltr">Why Apply?</h2><ul dir="ltr"><li>Immediate start available.</li><li>Flexible, ad-hoc shift pattern - great for building experience or fitting around other commitments.</li><li>Opportunity to join a well-regarded BTR operator with potential for ongoing/future opportunities.</li><li>Be part of a friendly, supportive on-site team in a modern residential development.</li></ul>

Day Host

<h1>Sales Consultant | Cambridgeshire</h1>Location: Cambridgeshire Salary: Up to £34,000 basic OTE: Up to £58,000 (£24,000 commission) Working Pattern: Weekend working required An established, award-winning housebuilder is expanding its presence across Cambridgeshire and is looking to recruit an experienced Sales Consultant to join one of its new developments.<h3>The Role</h3>As Sales Consultant, you will be responsible for delivering an exceptional customer experience throughout the new-build purchasing journey, from the initial enquiry and first site visit through to completion.You will build strong relationships with customers, understand their requirements, manage the sales process and work towards achieving and exceeding sales targets.You will be based on a single development, with the specific site determined according to business requirements, staff movements and your location.<h3>The Ideal Candidate</h3><ul><li>Previous experience as a New Homes Sales Consultant is essential.</li><li>Senior Sales Consultant experience will also be considered.</li><li>Applicants looking to step up from Sales Consultant to Senior Sales Consultant will not be considered for this position.</li><li>Confident, professional and customer-focused approach.</li><li>Target-driven with a strong commercial mindset.</li><li>Excellent communication and relationship-building skills.</li><li>Comfortable managing customers through the full sales journey.</li><li>Flexible regarding site location within Cambridgeshire.</li><li>Must be able to work weekends every weekend.</li></ul><h3>The Package</h3><ul><li>Basic salary of up to £34,000.</li><li>OTE of up to £58,000.</li><li>Up to £24,000 commission on top of basic salary.</li><li>Excellent progression and development opportunities.</li><li>Opportunity to join a highly regarded and growing housebuilder.</li></ul>If you are an experienced New Homes Sales Consultant looking for your next opportunity with a reputable developer and strong earning potential, we would love to hear from you.

New Homes Sales Consultant 

Commercial Property Manager / Surveyor Central London Up to £60,000 base + bonus 23 days holiday + 8 bank holidays The CompanyOur client is a privately owned property investment and development group backed by significant private wealth, with a substantial and growing portfolio across Central London and the South East. Alongside a strong commercial base of offices and retail, the wider group also owns an extensive portfolio of hotels and pubs, giving this business a scale and diversity that few privately owned property companies can match.This is a discreet, entrepreneurial and fast moving organisation. Decisions are made quickly, ownership is hands on and there's a genuine appetite to invest in and develop the right people. For a Commercial Property Asset Manager looking for autonomy, variety and a business with serious long term ambition, this is a rare opportunity.The RoleYou'll take ownership of a portfolio of circa 35 commercial assets, spanning offices and retail, with full responsibility for maximising income, value and performance across the portfolio. The portfolio spans some of the most sought after addresses in London, including Mayfair, South Kensington and Knightsbridge, alongside a number of well established regional office and retail assets, including a large shopping centre of around 100 retail units. This is a role for someone who wants to run their own patch, make decisions, and be trusted in an autonomous environment.Key responsibilities include:<ul dir="ltr"><li>Driving improved performance by identifying and maximising value creation opportunities across a large, high-profile portfolio of properties and core assets</li><li>Developing and delivering asset management strategies for each property, aligned to the wider business plan</li><li>Monitoring financial performance including income, expenditure and ROI, and identifying opportunities to enhance asset value through repositioning, lease restructuring or targeted improvement</li><li>Preparing and managing annual business plans and budgets for each asset</li><li>Overseeing cash flow forecasting, budgeting and variance analysis, and reviewing service charge budgets and reconciliations</li><li>Working closely with leasing agents to reduce vacancies, optimise tenant mix and drive rental growth</li><li>Negotiating lease terms, renewals, rent reviews and extensions directly</li><li>Building strong tenant relationships to support retention and satisfaction, and managing arrears alongside the property management team</li><li>Working with property managers on day to day operations, maintenance planning and CapEx</li><li>Ensuring assets meet compliance, health and safety and sustainability standards, including regular site inspections</li><li>Acting as client representative and reporting directly to the Asset Director, partnering closely with marketing teams, third-party leasing agents and legal professionals</li><li>Monitoring market trends and rental levels, and supporting acquisition, disposal and redevelopment activity including due diligence</li></ul>About You<ul dir="ltr"><li>Proven experience in commercial property or asset management, ideally across offices and retail</li><li>RICS qualification is not essential. What matters far more is commercial judgement, initiative and the confidence to make decisions independently</li><li>Comfortable working with minimal day to day oversight. You'll be trusted to know what needs doing.</li><li>Strong financial and analytical skills, with the ability to interpret performance data and act on it</li><li>A natural relationship builder, equally comfortable with tenants, agents, marketing teams and legal advisors</li><li>Highly organised, with strong attention to detail and a proactive approach to problem solving</li><li>Willing to be in the office or on site five days a week</li></ul>Why Apply<ul dir="ltr"><li>Up to £60,000 basic salary plus bonus</li><li>23 days holiday plus 8 bank holidays</li><li>Genuine autonomy over a substantial and prestigious commercial portfolio spanning prime Central London and key regional locations</li><li>Backed by a privately owned group with a diverse and expanding asset base, including hotels and pubs</li><li>While this role is focused on commercial assets, there's real scope for progression and exposure to other parts of the portfolio as you grow with the business</li></ul>

Commercial Property Manager/Surveyor

<h1>Operational Asset Manager</h1><h3>Affordable Housing | Residential Operations | BTR | Pathway into Asset Management</h3>Are you an experienced General Manager, Accommodation Manager or senior site-based property professional looking for a role where you can take genuine ownership of a residential asset, develop your career into Asset Management, and work for an organisation with a genuine social purpose?I'm working with a charitable organisation focused on providing high-quality, affordable homes at Intermediate Market Rent (IMR).Their purpose is centred around making quality housing more accessible, providing professionally managed homes at rents designed to sit below full market levels and helping more people access good-quality accommodation.They're now looking for an experienced operational professional to take responsibility for the day-to-day performance and resident experience across a significant residential asset of 197 homes.This is an exciting opportunity for someone coming from Build-to-Rent (BTR), Purpose-Built Student Accommodation (PBSA) or Leasehold/Block Management who wants to take their career beyond traditional site operations.<h2>A Role With a Difference</h2>You'll initially take ownership of the operational management of the asset, working closely with residents, managing agents, contractors and internal stakeholders to ensure the building is well run, compliant and delivering an excellent resident experience.But this role is about more than just running a building.As you develop within the position, you'll work increasingly closely with the Asset Management team, gaining exposure to the financial, strategic and long-term performance of the asset.You'll develop experience across asset performance, service charges, financial reporting, planned maintenance, investment decisions and long-term asset strategy, creating a genuine pathway from operational management into Asset Management.It's a particularly interesting opportunity for someone who has built their career in BTR, PBSA or leasehold management and is now looking for the next stage of their career.<h2>The Role</h2>You'll take responsibility for the day-to-day operation and performance of the asset, ensuring homes and communal areas are well maintained, compliant and delivering a high-quality experience for residents.You'll manage the relationship with the external managing agent and on-site team, holding them accountable for service delivery while taking ownership of resident satisfaction, maintenance, compliance and operational performance.Alongside this, you'll work with the Asset Management team to understand and influence the wider financial and strategic performance of the asset.<h3>Key responsibilities</h3><ul ><li>Take overall operational responsibility for the day-to-day performance of the residential asset.</li><li>Ensure homes and communal areas are well maintained, safe, compliant and presented to a high standard.</li><li>Manage and hold the external managing agent accountable for service delivery and property management performance.</li><li>Work closely with the on-site management team and contractors.</li><li>Act as a key point of contact for residents and ensure a high level of customer service.</li><li>Lead resident engagement initiatives and respond to resident issues and complaints.</li><li>Monitor voids and work with relevant teams to ensure properties are turned around efficiently.</li><li>Oversee repairs, maintenance and communal areas, ensuring issues are dealt with effectively.</li><li>Monitor building compliance and relevant regulatory and health &amp; safety requirements.</li><li>Review operational and financial performance and identify opportunities for improvement.</li><li>Monitor service charge budgets and expenditure.</li><li>Work with contractors and managing agents to ensure value for money and effective service delivery.</li><li>Support longer-term maintenance planning and cyclical works.</li><li>Analyse resident feedback and implement improvements to the resident experience.</li><li>Build strong relationships with residents, managing agents, contractors and internal stakeholders.</li><li>Work alongside the Asset Management team to understand and influence the wider performance of the asset.</li><li>Develop experience across asset performance, financial analysis, service charges and long-term asset planning.</li><li>Support Asset Management initiatives and contribute to longer-term strategies for the property.</li><li>Progressively take on greater responsibility across the Asset Management function as the role develops.</li></ul><h2>What they're looking for</h2>We're specifically interested in candidates with strong operational experience within residential environments, particularly:<ul ><li>Build-to-Rent / BTR</li><li>Purpose-Built Student Accommodation / PBSA</li><li>Leasehold / Block Management</li></ul>You could currently be working as a:<ul ><li>General Manager</li><li>Accommodation Manager</li><li>Residence Manager</li><li>Building Manager</li><li>Senior Property Manager</li><li>Operations Manager</li><li>Property Manager with significant site responsibility</li></ul>We're particularly interested in people who are ambitious to develop beyond operational management and see Asset Management as the next stage of their career.You'll ideally have:<ul ><li>Experience taking operational ownership of a residential building or portfolio.</li><li>Strong resident/customer experience focus.</li><li>Experience managing managing agents, contractors or third-party suppliers.</li><li>Good understanding of repairs, maintenance and building operations.</li><li>Experience working within a regulated residential environment.</li><li>Strong understanding of health &amp; safety and property compliance.</li><li>Experience managing or monitoring budgets and service charges.</li><li>Strong stakeholder management skills.</li><li>The confidence to challenge suppliers and drive improvements.</li><li>A hands-on, proactive approach.</li><li>An interest in developing your career into Asset Management.</li></ul><h2>Why this role?</h2>This isn't simply another General Manager or Accommodation Manager position.It's an opportunity to combine your operational experience with a genuine social purpose.You'll be working for an organisation whose focus is on providing quality homes at affordable Intermediate Market Rents, meaning the work you do has a direct impact on the quality and accessibility of housing for residents.At the same time, you'll have the opportunity to broaden your career beyond day-to-day operations.You'll initially be close to the building, residents and operational delivery, but you'll increasingly work alongside the Asset Management team, gaining exposure to how a residential asset performs financially, operationally and strategically.For the right person, this could be a genuinely valuable career move - combining career progression, asset management exposure and the opportunity to work for an organisation with a clear social purpose.The existing role has responsibility across resident experience, operational performance, service charges, financial reporting, long-term maintenance and asset management, providing a strong foundation for this progression.If you're currently a General Manager, Accommodation Manager, Building Manager or senior operational property professional within BTR, PBSA or Leasehold Management, and you're looking for a role that can take your career into Asset Management while doing something genuinely meaningful, I'd be very interested in speaking with you.

Operational Asset Manager - BTR - Affordable Rent - up to £60,000+

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