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<h1>Commercial Property Manager</h1><p><strong>Location:</strong> London<br /><strong>Salary:</strong> £55,000-£65,000 depending on experience<br /><strong>Working Pattern:</strong> Hybrid - typically 2 days in the office and 3 days from home</p><p>I'm currently working with a property consultancy looking to appoint a Commercial Property Manager to join its growing property management team.</p><p>The successful candidate will take responsibility for a portfolio of 36 commercial retail units, acting on behalf of predominantly institutional investors, alongside a charity client.</p><p>This is a varied, client-facing position covering the full spectrum of commercial property management, with responsibility for the day-to-day operation of the portfolio, financial performance, landlord and tenant matters and supporting the wider asset management strategy.</p><h3>Key Responsibilities</h3><ul><li><p>Take ownership of the day-to-day management of a portfolio of commercial retail properties.</p></li><li><p>Build and maintain strong relationships with landlords, tenants, occupiers and key stakeholders.</p></li><li><p>Manage commercial leases, including assignments, alterations, change of use applications and lease breaches.</p></li><li><p>Oversee lease events, including rent reviews, lease renewals, re-gears and expiries.</p></li><li><p>Manage commercial rent arrears and implement appropriate recovery strategies.</p></li><li><p>Prepare and oversee service charge budgets, expenditure and year-end reconciliations.</p></li><li><p>Ensure service charge management is compliant with the RICS Service Charge Code.</p></li><li><p>Monitor property expenditure, budgets and financial performance, providing regular reporting to clients.</p></li><li><p>Oversee planned and reactive maintenance, contractors and external consultants.</p></li><li><p>Manage dilapidations processes, including schedules, negotiations and settlements.</p></li><li><p>Conduct regular property inspections, identifying maintenance, compliance and asset improvement requirements.</p></li><li><p>Ensure properties meet relevant statutory, health and safety and insurance requirements.</p></li><li><p>Work closely with solicitors, insurers, brokers and other professional advisers where required.</p></li><li><p>Identify opportunities to improve asset performance and contribute to the continued growth of the property management offering.</p></li></ul><h3>About You</h3><ul><li><p>Experience working within commercial property management, ideally managing retail or mixed-use assets.</p></li><li><p>MRICS qualified, although candidates actively working towards their qualification through the Commercial Property pathway will also be considered.</p></li><li><p>Strong understanding of commercial leases and landlord and tenant legislation.</p></li><li><p>Experience managing lease events, including rent reviews, renewals and re-gears.</p></li><li><p>Good knowledge of service charge management and the RICS Service Charge Code.</p></li><li><p>Confident managing commercial arrears, financial reporting and budgets.</p></li><li><p>Experience managing client relationships, ideally with institutional investors.</p></li><li><p>Strong communication, organisation and negotiation skills.</p></li><li><p>Commercially minded, proactive and comfortable taking ownership of a portfolio.</p></li></ul><h3>What's on Offer?</h3><ul><li><p>Salary of £55,000-£65,000 depending on experience.</p></li><li><p>Hybrid working, typically 2 days in the office and 3 days from home.</p></li><li><p>Travel between sites covered through expenses.</p></li><li><p>The opportunity to manage an established commercial portfolio.</p></li><li><p>Exposure to institutional investors and a varied client base.</p></li><li><p>The opportunity to contribute to the growth of an expanding property management service line.</p></li></ul><p>If you're a Commercial Property Manager looking for your next opportunity, I'd be keen to have a confidential conversation.</p>

Commercial Property Manager

<div><div><div><div tabindex="0"><div><p dir="ltr"><strong>IT Manager</strong><br /> Central London (hybrid, three days in the office)</p><p dir="ltr"><strong>Package:</strong> £60,000 basic plus discretionary annual bonus, private medical insurance and a salary sacrifice pension</p><p dir="ltr"><strong>The company</strong><br /> A major European real estate group with a commercial and residential portfolio across the UK, Germany and the Netherlands. Their London office opened in 2018 and has grown to around 80 people, with plenty of acquisition activity still going on. You'd be the main IT point of contact for the UK business, working closely with the group's central IT team in Europe.</p><p dir="ltr"><strong>The role</strong></p><ul dir="ltr"><li>Day-to-day support for UK users on laptops, mobiles, printers and Microsoft 365 (Outlook, Teams and SharePoint), owning each issue through to a fix or the right escalation</li><li>Running joiners, movers and leavers with HR and line managers, from accounts and devices to IT inductions and getting kit back when people leave</li><li>Managing IT assets, mobile contracts and Teams telephony, keeping stock records accurate and checking deliveries before invoices are signed off</li><li>Working with suppliers on quotes, orders and faults, and preparing and tracking the annual IT budget</li><li>Making sure new software goes through the proper review and approval process before anyone buys or installs it</li><li>Raising and tracking access requests for business systems, including Yardi, and giving first-line support on them</li><li>Looking after the UK SharePoint intranet and supporting the office manager on access control, CCTV and door entry</li></ul><p dir="ltr"><strong>About you</strong></p><ul dir="ltr"><li>Solid experience in end-user IT support within a business setting</li><li>Hands-on Microsoft 365 knowledge, especially Outlook, Teams and SharePoint</li><li>Used to handling user accounts, permissions and starters and leavers</li><li>Organised, with good record keeping across assets, orders and approvals</li><li>Able to explain technical problems in plain English to non-technical colleagues</li><li>Yardi, Teams telephony, IT asset management or an ITIL or Microsoft certification would all help</li></ul><p dir="ltr"><strong>What's on offer</strong></p><ul dir="ltr"><li>£60,000 basic salary plus discretionary annual bonus</li><li>25 days holiday plus bank holidays</li><li>Hybrid working, three days in the office and two from home</li><li>Salary sacrifice pension</li><li>Private medical insurance, group life cover and income protection</li><li>Enhanced maternity and paternity pay (subject to eligibility)</li><li>Professional membership subscription paid</li><li>A dog-friendly office</li><li>Monday to Friday, 9:30am to 6:00pm</li></ul><p dir="ltr"> </p></div><div> </div></div></div><div> </div></div><div> </div><div> </div></div><div> </div>

IT Manager 

<h1>Resident Experience Coordinator</h1><p><strong>Hours: Monday-Friday 9-5:30pm 1 day working from home </strong></p><p><strong>Location: Reading </strong></p><p><strong>Salary: £32,000 </strong></p><p><strong>About the Role</strong></p><p>We are looking for a customer-focused and organised Resident Experience Coordinator to support residents throughout their tenancy, delivering a high standard of service from move-in through to move-out.</p><p>Acting as a key point of contact for residents, you will manage enquiries, oversee tenancy administration, handle complaints, support legal processes and maintain accurate records. You will work closely with internal teams and external stakeholders to ensure resident matters are dealt with efficiently, professionally and in line with relevant legislation and company procedures.</p><p>The successful candidate will have experience in customer service, residential property, lettings, housing or a similar operational environment, with excellent communication skills, strong attention to detail and the ability to manage a busy workload.</p><h2>Key Responsibilities</h2><h3>Resident Services &amp; Communication</h3><ul><li><p>Act as a key point of contact for residents, providing a professional and customer-focused service.</p></li><li><p>Manage enquiries via phone, email and internal systems, ensuring responses meet agreed service standards.</p></li><li><p>Maintain accurate records of resident interactions and tenancy information.</p></li><li><p>Provide proactive updates regarding tenancy matters, maintenance and general services.</p></li><li><p>Support residents with property-related services and technology where required.</p></li></ul><h3>Resident Lifecycle Management</h3><ul><li><p>Support the resident journey from move-in through to move-out.</p></li><li><p>Coordinate onboarding, tenancy changes, inspections and tenancy termination processes.</p></li><li><p>Ensure resident and property records are accurate and up to date.</p></li><li><p>Contribute to initiatives that improve resident satisfaction and retention.</p></li></ul><h3>Arrears, Notices &amp; Legal Administration</h3><ul><li><p>Support the management of rent arrears in line with company procedures.</p></li><li><p>Prepare and administer tenancy notices and legal documentation.</p></li><li><p>Liaise with legal representativ</p></li></ul>

Resident Experience Coordinator 

<h1>Property Coordinator</h1><p><strong>Hours: Monday-Friday 9-5:30pm - 1 Day working from home</strong></p><p><strong>Location: Reading </strong></p><p><strong>Salary: £32,000</strong></p><h2>About the Role</h2><p>We are looking for a proactive and organised Property Coordinator to support the day-to-day management and maintenance of a residential portfolio of high-quality, new-build family rental homes.</p><p>The role will focus on coordinating maintenance, managing contractors, supporting property compliance, arranging inspections and overseeing void properties to ensure homes are safe, well maintained and ready for new residents.</p><p>Working closely with residents, contractors and internal teams, you will help deliver an excellent customer experience while ensuring maintenance issues are resolved efficiently and operational standards are consistently met.</p><p>The successful candidate will have experience in property management, maintenance coordination, facilities management or a similar customer-focused environment, with strong organisational skills and the ability to manage multiple priorities.</p><h2>Key Responsibilities</h2><h3>Maintenance &amp; Contractor Management</h3><ul><li><p>Coordinate reactive, planned and preventative maintenance across the portfolio.</p></li><li><p>Manage maintenance requests from initial report through to completion.</p></li><li><p>Liaise with contractors to monitor performance, quality, response times and value for money.</p></li><li><p>Schedule works, obtain quotations and ensure agreed service levels are met.</p></li><li><p>Keep residents informed about repairs, appointments and progress.</p></li><li><p>Escalate urgent or high-risk property issues where required.</p></li></ul><h3>Property Compliance</h3><ul><li><p>Support statutory and regulatory compliance across the portfolio.</p></li><li><p>Monitor key compliance requirements, including gas, electrical, EPC, alarm and water hygiene obligations.</p></li><li><p>Maintain accurate compliance records and documentation.</p></li><li><p>Identify and escalate potential risks, supporting audits and corrective actions.</p></li></ul><h3>Inspections &amp; Property Standards</h3><ul><li><p>Coordinate move-in, move-out, mid-tenancy and void inspections.</p></li><li><p>Monitor property standards and arrange remedial works where necessary.</p></li><li><p>Support defect management and warranty processes.</p></li><li><p>Help maintain the quality and presentation of homes across the portfolio.</p></li></ul><h3>Void &amp; Turnaround Management</h3><ul><li><p>Coordinate vacant properties from the end of a tenancy through to reoccupation.</p></li><li><p>Manage contractor schedules to minimise void periods and ensure homes are ready for new residents.</p></li><li><p>Arrange cleaning, repairs, landscaping and utility requirements.</p></li><li><p>Work closely with Lettings teams to ensure smooth and efficient handovers.</p></li></ul><h3>Resident Services</h3><ul><li><p>Build positive relationships with residents and deliver excellent customer service.</p></li><li><p>Respond to property-related enquiries within agreed service standards.</p></li><li><p>Support the resolution of property issues and resident complaints.</p></li><li><p>Maintain accurate records of resident communications and interactions.</p></li></ul><h3>Administration &amp; Reporting</h3><ul><li><p>Maintain accurate property, contractor and maintenance records.</p></li><li><p>Raise purchase orders, process invoices and support operational audits.</p></li><li><p>Produce reports and monitor maintenance and compliance performance.</p></li><li><p>Support budgeting, cost control and continuous improvement initiatives.</p></li><li><p>Work collaboratively with Operations, Lettings, Finance, Compliance and external contractors.</p></li></ul><h2>Key Performance Indicators</h2><ul><li><p>Maintenance completion within agreed service levels.</p></li><li><p>Property compliance performance.</p></li><li><p>Void turnaround times.</p></li><li><p>Contractor performance and accountability.</p></li><li><p>Resident satisfaction.</p></li><li><p>Accuracy of administration and record keeping.</p></li><li><p>Completion of inspections and follow-up actions.</p></li><li><p>Timely and accurate reporting.</p></li><li><p>Proactive identification and resolution of property issues.</p></li></ul><h2>Skills &amp; Experience</h2><h3>Essential</h3><ul><li><p>Experience in property management, maintenance coordination, facilities management, housing or a similar customer-focused environment.</p></li><li><p>Strong organisational, administrative and communication skills.</p></li><li><p>Experience working with contractors and external suppliers.</p></li><li><p>Ability to manage competing priorities and meet deadlines.</p></li><li><p>Strong problem-solving skills and attention to detail.</p></li><li><p>Proficiency in Microsoft Office and property management systems.</p></li><li><p>Ability to work independently and take ownership of responsibilities.</p></li><li><p>Willingness to travel when required.</p></li></ul><h3>Desirable</h3><ul><li><p>Experience within Build to Rent (BTR), single-family housing, lettings or residential property management.</p></li><li><p>Knowledge of residential property compliance requirements.</p></li><li><p>Understanding of property maintenance and repairs.</p></li><li><p>ARLA, Propertymark, IOSH or a similar professional qualification.</p></li><li><p>Experience managing voids, property defects or refurbishment projects.</p></li></ul><h2>The Opportunity</h2><p>This is an excellent opportunity to join a growing residential rental business, playing a key role in maintaining property standards, coordinating day-to-day operations and delivering a positive experience for residents.</p>

Property Coordinator

<h1>Resident Experience Manager</h1><p><strong>Hours: Monday-Friday 9-5:30pm - 1 day working from home </strong></p><p><strong>Salary: £40K plus bonus</strong></p><p><strong>Location: Reading </strong></p><h2>About the Role</h2><p>We are looking for a Resident Experience Manager to lead the day-to-day operations of the Resident Services function, ensuring an excellent experience for residents throughout their tenancy.</p><p>You will lead and develop the Resident Services team, overseeing service delivery, performance management, resident communications, complaints, deposit administration, legal processes and resident retention initiatives.</p><p>The successful candidate will be highly organised, resilient and confident managing a team in a fast-paced Build to Rent (BTR), residential property, student accommodation, hospitality or customer service environment.</p><p>This is an opportunity to take ownership of resident services, drive continuous improvement and help deliver a consistently high standard of customer care.</p><h2>Key Responsibilities</h2><h3>Team Leadership &amp; Performance</h3><ul><li><p>Lead, motivate and develop the Resident Services team to deliver exceptional customer service.</p></li><li><p>Run weekly team meetings to communicate priorities, service updates and performance expectations.</p></li><li><p>Hold regular one-to-one meetings, providing coaching, support and constructive feedback.</p></li><li><p>Monitor workloads, productivity and service levels to ensure operational efficiency.</p></li><li><p>Identify training needs and support the ongoing development of team members.</p></li><li><p>Build a positive, collaborative and resident-focused team culture.</p></li></ul><h3>Resident Experience &amp; Customer Service</h3><ul><li><p>Champion a resident-first approach across all interactions and touchpoints.</p></li><li><p>Ensure resident enquiries are handled professionally, efficiently and within agreed service standards.</p></li><li><p>Oversee inbox management, ensuring enquiries are prioritised and resolved promptly.</p></li><li><p>Drive resident satisfaction initiatives and identify opportunities to improve service delivery.</p></li><li><p>Monitor online reviews and resident feedback to improve the overall customer experience.</p></li><li><p>Analyse satisfaction metrics and feedback to identify trends and implement improvements.</p></li></ul><h3>Complaints Management</h3><ul><li><p>Take ownership of escalated complaints from initial receipt through to resolution.</p></li><li><p>Ensure complaints are managed fairly, professionally and within agreed timeframes.</p></li><li><p>Identify recurring issues and implement improvements to prevent repeat complaints.</p></li><li><p>Prepare complaint analysis and reports for senior management.</p></li></ul><h3>Deposit Management &amp; Move-Outs</h3><ul><li><p>Oversee the end-of-tenancy and move-out process, ensuring a smooth resident experience.</p></li><li><p>Ensure deposit returns and deductions are assessed fairly and processed accurately within required timescales.</p></li><li><p>Review supporting evidence and approve deposit deduction recommendations where required.</p></li><li><p>Monitor move-out performance and identify opportunities to improve processes and reduce resident churn.</p></li></ul><h3>Resident Retention &amp; Churn Management</h3><ul><li><p>Support initiatives designed to improve resident retention and reduce avoidable move-outs.</p></li><li><p>Analyse termination trends and resident feedback to understand the reasons behind departures.</p></li><li><p>Work with internal teams to develop and implement retention strategies.</p></li><li><p>Ensure residents receive consistent support throughout the notice and move-out process.</p></li></ul><h3>Legal &amp; Compliance</h3><ul><li><p>Oversee legal processes relating to tenancy management and resident matters.</p></li><li><p>Ensure legal notices, tenancy documentation and resident communications comply with relevant legislation and company policies.</p></li><li><p>Support legal case preparation and liaise with external legal partners where required.</p></li><li><p>Monitor compliance throughout the resident lifecycle and identify potential risks.</p></li></ul><h3>Reporting &amp; Operational Management</h3><ul><li><p>Produce regular operational reports for the Property Operations team and senior management.</p></li><li><p>Monitor key performance indicators, including:</p><ul><li><p>Resident satisfaction</p></li><li><p>Complaint volumes and resolution times</p></li><li><p>Deposit return performance</p></li><li><p>Resident churn and retention rates</p></li><li><p>Team productivity and service levels</p></li></ul></li><li><p>Escalate significant incidents, risks and emerging trends.</p></li><li><p>Support continuous improvement initiatives and operational efficiencies.</p></li></ul><h3>Stakeholder Management</h3><ul><li><p>Work closely with Property Management, Lettings, Tenancy Progression, Maintenance and wider operational teams.</p></li><li><p>Ensure a consistent, joined-up approach to resident service delivery.</p></li><li><p>Escalate complex resident issues and recommend appropriate solutions.</p></li></ul><h2>Skills &amp; Experience</h2><h3>Essential</h3><ul><li><p>Previous experience managing a customer-focused operational team.</p></li><li><p>Experience within BTR, residential property, student accommodation, hospitality or a similar service-led environment.</p></li><li><p>Excellent customer service and communication skills.</p></li><li><p>Proven experience managing complex complaints and customer escalations.</p></li><li><p>Strong understanding of tenancy management, including move-outs and deposit administration.</p></li><li><p>Excellent organisational and time management skills, with the ability to manage competing priorities.</p></li><li><p>Strong analytical, problem-solving and decision-making abilities.</p></li><li><p>Ability to work under pressure and meet deadlines.</p></li><li><p>Experience managing performance, coaching and developing team members.</p></li><li><p>Proficiency in Microsoft Office and CRM systems.</p></li><li><p>Excellent attention to detail and a strong understanding of compliance.</p></li></ul><h3>Desirable</h3><ul><li><p>Understanding of UK tenancy legislation.</p></li><li><p>ARLA qualification, or willingness to work towards one.</p></li><li><p>Experience within single-family housing or Build to Rent.</p></li><li><p>Experience leading change and implementing service improvements.</p></li></ul><h2>Personal Attributes</h2><ul><li><p>Passionate about delivering an excellent resident experience.</p></li><li><p>Positive, resilient and adaptable.</p></li><li><p>Calm under pressure, with sound decision-making skills.</p></li><li><p>Proactive, practical and solutions-focused.</p></li><li><p>Confident leader who can motivate and develop a team.</p></li><li><p>Collaborative, accountable and committed to continuous improvement.</p></li><li><p>Highly organised with a professional approach.</p></li></ul><h2>The Opportunity</h2><p>This role is central to delivering an excellent resident experience while maintaining operational efficiency, strong compliance and high levels of resident satisfaction within a growing residential rental business.</p>

Resident Experience Manager 

<div class="ajrayf ajrij2 ajrjqs ajrjp7 ajrjqi ajrima ajrhz6 ajrluf"><h2 class="ajrk8d ajrk33 ajrkyo ajrk3b ajrk5j ajrk6b ajrk6n ajrk7r ajrgdi ajrk8b ajrle8">About the job</h2></div><div class="ajrk8d ajrk3r ajrk3b ajrk5j ajrk5z ajrk6r ajrk7r ajrgdi ajrk8b ajrle8 ajrlfc"><p><strong>Accounts Payable Manager | Real Estate</strong></p><p><strong>Location:</strong> Stockport, Greater Manchester<br /><strong>Salary:</strong> £40,000 - £45,000 + benefits</p><p>deverellsmith is working exclusively with a well-established real estate group to appoint an Accounts Payable Manager. It's a chance to lead a busy AP function, sharpen controls and make a visible impact on a growing finance team.</p><p><strong>The role<br /></strong>You'll lead the AP team and own the full purchase-to-pay process across a diverse property portfolio. Day to day, that means:</p><ul class="ajrk2c ajrk8k ajrluf"><li>Managing and developing a small AP team, setting priorities and making sure deadlines are met.</li><li>Overseeing accurate and timely payment of suppliers and contractors, including property, service charge and capital project invoices.</li><li>Running supplier statement reconciliations, payment runs and month-end accruals.</li><li>Strengthening controls, approval workflows and compliance across multiple entities.</li><li>Leading process improvements and getting the best out of the finance systems.</li><li>Acting as the go-to contact for suppliers, property managers and the wider finance team.</li></ul><p><strong>About you</strong></p><ul class="ajrk2c ajrk8k ajrluf"><li>Proven experience leading an AP or purchase ledger team.</li><li>Real estate, property management or multi-entity experience, which is a strong advantage.</li><li>Confidence with high invoice volumes and tight deadlines.</li><li>A hands-on, organised style, with a drive to improve how things are done.</li><li>Strong systems and Excel skills.</li></ul></div>

Accounts Payable Manager

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