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🔧 Maintenance Operative | Leeds | Residential FacilitiesWe're partnering with a leading residential rental operator in Leeds to find an experienced Maintenance Operative to join their on-site team at a large residential development featuring co-working space, gym, gardens, movie room, and car park facilities.This is a fantastic opportunity for a hands-on, customer-focused maintenance professional to play a key role in delivering a five-star living experience for residents.The RoleReporting to the Facilities Manager, you'll be responsible for delivering planned, preventative, and reactive maintenance across the development, while providing outstanding customer service to residents, visitors, and contractors. This is a varied, customer-facing role - no two days will be the same.Key Responsibilities<ul dir="ltr"><li>Carry out day-to-day reactive and preventative maintenance</li><li>Support compliance with Fire and Health &amp; Safety regulations, including fire alarm and emergency lighting checks</li><li>Provide support for electrical/plumbing repairs</li><li>Conduct regular building patrols to identify maintenance or H&amp;S risks</li><li>Carry out pre-move-in checks and scheduled flat inspections</li><li>Log and monitor maintenance issues via property management software</li><li>Support flat turnarounds and redecoration of rooms/communal areas</li><li>Assist with general upkeep (cleaning, waste management, landscaping)</li><li>Manage third-party contractors on site</li><li>Respond to resident service requests within 24 hours</li><li>Support and mentor new team members</li><li>Get involved in the resident events programme</li></ul>Hours: 40 hours per week over 5 days (including some Saturdays and public holidays on a rota basis, this will be a temporary role with options to go permanent.)What We're Looking ForEssential:<ul dir="ltr"><li>Demonstrable experience in domestic plumbing, electrical, carpentry, building, or general maintenance</li><li>Excellent customer relationship skills and attention to detail</li><li>Clear, confident communicator (verbal and written)</li><li>Basic IT skills, including MS Office and property management systems</li><li>A team player with a positive, can-do attitude</li><li>Able to work independently and flexibly, including some weekends/public holidays</li></ul>Desirable:<ul dir="ltr"><li>Experience in the private residential sector</li><li>18th Edition qualification (IEE Wiring Regulations)</li><li>Experience working with large plant</li><li>IOSH qualification</li><li>NVQ Level 2 in Plumbing Maintenance</li></ul>If you're a reliable, personable maintenance professional looking to join a business that genuinely values its people and residents, we'd love to hear from you.📍 Location: Leeds 📩 Apply now or get in touch to find out more.

Maintenance Operative

<h1>Maintenance Operative</h1>Location: Cambridge Salary: £32,000 + 20% Bonus Hours: Full-time | 40 hours per week | Monday to Friday (with flexibility to support business needs)<h2>The Opportunity</h2>We are recruiting on behalf of a leading Build to Rent (BTR) operator for a Maintenance Operative to join a thriving residential community in Cambridge.This is a fantastic opportunity for a multi-skilled maintenance professional who enjoys working in a customer-focused environment and takes pride in delivering high standards. You'll play a key role in ensuring residents enjoy a safe, well-maintained and welcoming place to call home.Working closely with the Facilities Manager and wider site team, you'll be responsible for planned and reactive maintenance, preparing apartments for new residents, supporting statutory compliance and helping maintain exceptional communal spaces.No two days are the same, making this an ideal role for someone who enjoys variety, problem-solving and providing excellent customer service alongside their technical skills.<h2>Key Responsibilities</h2><h3>Planned &amp; Reactive Maintenance</h3><ul><li>Complete planned preventative maintenance (PPM) in line with statutory requirements.</li><li>Carry out compliance checks including fire safety, water hygiene, electrical and other building systems.</li><li>Respond promptly to reactive maintenance requests, aiming for first-time fixes wherever possible.</li><li>Undertake a range of maintenance works including:<ul><li>Painting &amp; decorating</li><li>Basic plumbing</li><li>Minor joinery</li><li>Plastering</li><li>General building repairs</li></ul></li><li>Conduct routine inspections of apartments, communal areas and resident amenities, identifying issues before they become problems.</li></ul><h3>Apartment Turnarounds</h3><ul><li>Prepare apartments to an exceptional standard for new residents.</li><li>Complete make-ready works between tenancies within agreed turnaround times.</li><li>Assist with furniture assembly, movement and inventory where required.</li></ul><h3>Health &amp; Safety &amp; Compliance</h3><ul><li>Ensure all maintenance activities are completed safely and in accordance with current legislation.</li><li>Maintain accurate maintenance and compliance records using CAFM/property management systems.</li><li>Support the Facilities Manager with risk assessments, statutory compliance and site inspections.</li><li>Report hazards and ensure remedial works are completed promptly.</li></ul><h3>Resident Experience</h3><ul><li>Deliver a professional, friendly and customer-focused service during every resident interaction.</li><li>Communicate clearly with residents regarding maintenance appointments and ongoing works.</li><li>Take ownership of maintenance issues through to completion, ensuring residents remain informed throughout.</li></ul><h3>Site Presentation</h3><ul><li>Help maintain high presentation standards across all communal areas and resident amenities.</li><li>Support with the setup and maintenance of amenity spaces for resident events.</li><li>Identify and report cleanliness or maintenance issues across the development.</li></ul><h3>Stock &amp; Contractor Management</h3><ul><li>Assist in managing maintenance stock, tools and consumables.</li><li>Accurately record completed works and materials used.</li><li>Build positive working relationships with contractors and suppliers while ensuring work is completed to a high standard.</li></ul><h3>General Duties</h3><ul><li>Provide clear handovers between colleagues where required.</li><li>Support additional maintenance projects across the development.</li><li>Maintain confidentiality and professionalism at all times.</li><li>Act as a positive ambassador for the development and contribute to creating an outstanding resident experience.</li></ul><h2>About You</h2>We're looking for someone who is practical, proactive and passionate about delivering exceptional standards.<h3>Essential</h3><ul><li>Previous experience as a Maintenance Operative, Fabric Technician, Handyperson or Multi-Trader.</li><li>Multi-skilled experience across several trades, including painting &amp; decorating, plumbing, joinery, plastering or general maintenance.</li><li>Good understanding of planned preventative maintenance and Health &amp; Safety legislation.</li><li>Excellent communication and customer service skills.</li><li>Able to work independently and manage your own workload.</li><li>Strong attention to detail with a proactive approach to problem-solving.</li><li>Comfortable using maintenance management or CAFM systems.</li><li>Good written and spoken English.</li></ul><h3>Desirable</h3><ul><li>Experience within Build to Rent (BTR), PBSA, residential property, hotels or hospitality.</li><li>Relevant trade qualification (NVQ Level 2/3 or equivalent).</li><li>Experience using systems such as Yardi, FixFlo or other CAFM/property management platforms.</li></ul><h2>What's on Offer</h2><ul><li>Salary of £32,000</li><li>Discretionary bonus</li><li>Monday to Friday working pattern</li><li>Opportunity to join a growing Build to Rent operator</li><li>Supportive team environment</li><li>Ongoing training and career development</li><li>The chance to work within one of the UK's fastest-growing residential sectors</li></ul>If you're a hands-on maintenance professional looking to progress your career within the Build to Rent sector, we'd love to hear from you.

Maintenance Operative 

<h1> </h1>£28,000 basic salary plus a £4,000 car allowance, 10% annual discretionary bonus, and additional monthly and quarterly bonus of up to £450 per quarter. The role is 37.5 hours per week, including working 2 in 4 Saturdays with a day off in lieu, plus one late start/late finish each week (11am-7pm).<h3>The Opportunity</h3>I'm currently working with a well-established, private equity-backed residential property business operating within the Build-to-Rent and Single-Family Housing sector. The business has an exciting growth strategy in place and is continuing to expand its portfolio across the UK.As part of this continued growth, they are looking to appoint a Viewings &amp; Inventory Associate to join their Resident Services team in the Midlands.This is a customer-facing role suited to someone with experience across residential lettings, property management, estate agency or resident services, who enjoys working directly with customers and taking ownership of the resident journey from viewing through to move-in and beyond.<h3>The Role</h3>Reporting into the Head of Resident Services, you will play a key role in attracting and securing new residents, delivering excellent customer service and ensuring properties are prepared and presented to a high standard.You will be responsible for conducting viewings, supporting new residents through the lettings process, completing inventories and check-ins, and helping to maintain strong resident retention across the portfolio.The role would suit someone who is organised, commercially minded, personable and confident dealing with customers, with the ability to work independently and manage multiple priorities.<h3>Key Responsibilities</h3><ul><li>Conduct physical property viewings with a strong focus on converting enquiries into new lets.</li><li>Record virtual viewings of vacant properties where required.</li><li>Explain the lettings process, financial obligations and tenancy requirements to prospective residents.</li><li>Complete detailed property inventories, check-ins and check-outs, including meter readings.</li><li>Manage holding deposit payments and support the reservation process.</li><li>Complete check-out inspections and reports, identifying any works required.</li><li>Coordinate contractors and tradespeople where maintenance or remedial works are required.</li><li>Demonstrate properties and key facilities to new residents as part of the move-in process.</li><li>Maintain accurate electronic and manual property records.</li><li>Keep the lettings/property management CRM fully updated.</li><li>Support resident retention by identifying potential issues and opportunities to extend tenancies.</li><li>Identify and escalate anti-social behaviour or resident issues where appropriate.</li><li>Build positive relationships with residents, local authorities, community groups and other relevant stakeholders.</li><li>Ensure all activity is carried out in line with relevant legislation, regulation and company procedures.</li><li>Take ownership of the performance and success of the properties within your portfolio.</li></ul><h3>What We're Looking For</h3>The ideal candidate will have experience within residential property, lettings, estate agency, property management or a similar customer-facing environment.You'll need to be:<ul><li>Highly organised with excellent attention to detail.</li><li>Confident and personable when dealing with residents and members of the public.</li><li>Commercially aware, with the ability to sell the benefits of a property and convert viewings into lets.</li><li>A strong communicator with excellent interpersonal skills.</li><li>Comfortable managing difficult or complex situations.</li><li>Able to prioritise a busy workload and meet deadlines.</li><li>Target-driven and motivated by delivering strong results.</li><li>Confident working independently while also being a strong team player.</li><li>Proactive, accountable and willing to take ownership.</li><li>Flexible and adaptable to the needs of the business.</li><li>Customer-focused with a genuine interest in delivering a positive resident experience.</li><li>Confident using IT systems and able to quickly learn property management/CRM software.</li></ul><h3>Essential Requirements</h3><ul><li>Previous experience within residential property, lettings, estate agency, property management or a similar environment.</li><li>Good understanding of relevant residential legislation, regulations and best practice.</li><li>Full UK driving licence.</li><li>Access to your own vehicle, with mileage expenses paid.</li><li>Strong IT and administrative skills.</li></ul><h3>Working Pattern</h3>The role will require some flexibility to support residents and accommodate property viewings, including:<ul><li>One late evening per week.</li><li>One weekend day per month.</li><li>Flexibility around check-ins, viewings and operational requirements.</li></ul><h3>Why Consider This Opportunity?</h3>This is a great opportunity to join a growing BTR/Single-Family Housing business at an exciting stage of its development. You'll have genuine responsibility for the resident journey and will play an important role in the performance and success of the properties you look after.If you're currently working in residential lettings, property management, estate agency, BTR, PRS or Single-Family Housing and are looking for your next opportunity, I'd be keen to hear from you.

Leasing Associate 

Are you looking for a flexible local role in property sales, customer service, or new homes?This is an exciting opportunity to join Norfolk &amp; Suffolk's thriving new-build housing market as a Property Showroom Host / New Homes Sales Assistant.You'll welcome potential buyers into stylish marketing suites, showcase beautiful new-build homes, and provide a warm, professional experience as they take their first steps towards finding their dream property.This is perfect if you're looking for flexible work across Norfolk or Suffolk, want to explore a career in property sales, or simply enjoy engaging with people in stunning new-home environments.What your day might include:<ul><li>Greeting and hosting prospective buyers in property showrooms.</li><li>Conducting viewings and highlighting design, lifestyle and location benefits.</li><li>Managing your own diary and conversations with autonomy.</li><li>Building valuable experience in estate agency, new homes sales or customer service.</li><li>Creating a welcoming, professional experience for buyers visiting new developments.</li></ul>Why this role could be ideal for you:<ul><li>Competitive hourly pay up to £16.00 ph + holiday pay (c. £32k equivalent).</li><li>Flexible shifts - ideal if you're retired, changing careers, returning to work or between jobs.</li><li>Work locally across Norfolk &amp; Suffolk - helping you avoid long commutes.</li><li>Learn from a respected new-homes developer, with guidance, support and mentoring.</li><li>Enjoy the variety of working within the region's growing new-build property market.</li></ul>Who we're looking for:Friendly, confident and polished individuals with a passion for people, customer service and property.Whether you've worked in retail, hospitality, estate agency, sales or customer-facing roles, this is your opportunity to bring those skills into the new-homes property sector.You don't necessarily need previous property experience - what matters most is your personality, professionalism and ability to make people feel welcome and at ease.Apply today and become part of Norfolk &amp; Suffolk's growing new-build property market - helping buyers find their perfect home while enjoying a flexible role that fits around your life.

Property Showroom Host / New Homes Sales Assistant - Suffolk

Our client is a market leader in purpose-built student accommodation, with thousands of beds across dozens of sites in cities throughout the UK. On their behalf, we are recruiting for an experienced Resident Experience Manager to join their Operations/Marketing division and lead the resident experience strategy across their national portfolio.<h2 dir="ltr">About Our Client</h2>Our client's vision is simple: to be the first choice for students by creating the best experiences and a home where everyone feels safe, comfortable and truly belongs. They are a fast-growing, values-led business, and this role offers the opportunity to shape the everyday experience of thousands of students across the UK.<h2 dir="ltr">The Role</h2>Reporting to the Head of Marketing, you'll take ownership of the resident experience framework, shaping national campaigns, wellbeing initiatives and life-skills programmes, then working hand-in-hand with General Managers and site teams to bring them to life locally. From launching flagship life-skills programmes to running resident feedback loops, you'll be the driving force behind experiences that make students want to stay, recommend the business, and rebook.This is a role for someone who loves connecting the dots between national strategy and local delivery, between data and action, and between operations, marketing and external partners.<h3 dir="ltr">What You'll Be Doing</h3><ul dir="ltr"><li>Leading the implementation and evolution of the resident experience framework across the portfolio</li><li>Developing national campaigns, toolkits and resources that empower site teams to deliver locally relevant resident experiences</li><li>Training and supporting General Managers and site teams to embed the framework consistently</li><li>Helping manage and monitor Resident Experience budgets alongside the Head of Communications</li><li>Leading the resident feedback programme, turning resident feedback into meaningful, measurable improvements</li><li>Growing the wellbeing proposition and strategic partnerships (wellbeing, employability, financial wellbeing, independent living and personal development)</li><li>Expanding the life-skills programme to build residents' career readiness and confidence</li><li>Coordinating the Resident Assistant and Wellbeing Champion programmes portfolio-wide</li><li>Monitoring engagement, satisfaction and rebooker trends, and reporting on impact</li><li>Spotting sector trends and innovative ideas to keep the resident proposition ahead of the curve</li><li>Supporting new property mobilisations, and building strong relationships with universities and student organisations</li></ul>This role may occasionally require work outside standard hours (move-in weekends, summer periods) and travel across the portfolio.<h2 dir="ltr">About You</h2>You'll bring at least 3 years' relevant experience in resident experience, customer experience, hospitality, student services or community engagement, including:<ul dir="ltr"><li>Developing and delivering customer or resident engagement programmes</li><li>Working collaboratively with geographically dispersed teams</li><li>Building strategic partnerships and stakeholder relationships</li><li>Managing multiple projects and priorities at once</li><li>Using insight and feedback data to evaluate performance and drive improvement</li><li>Creating initiatives that boost satisfaction, engagement and loyalty</li></ul>You'll also bring:<ul dir="ltr"><li>A genuine passion for creating exceptional resident experiences and thriving communities</li><li>Excellent communication and relationship-building skills, with the ability to influence at all levels</li><li>Strong project management and organisational skills</li><li>A collaborative mindset, comfortable working across Operations, Communications, Marketing and external partners</li><li>Commercial awareness and a clear understanding of how resident experience drives retention, occupancy and brand reputation</li><li>Strong analytical skills, with the ability to spot a trend in the data and turn it into a recommendation</li><li>A proactive, creative approach with a continuous-improvement mindset</li><li>Excellent IT skills, including Microsoft Office</li><li>A full, clean UK driving licence</li></ul><h2 dir="ltr">Why Join?</h2>This is an opportunity to join a fast-growing, values-led business and directly shape the everyday experience of thousands of students across the UK. If you want a role where creativity, strategy and genuine care for people come together, this is it.

Resident Experience Manager

<div>Resident Experience Host - LondonWe are working on behalf of our client, a leading operator in the co-living sector, to find a Resident Experience Host for their building in London.The Role:Our client is looking for someone to act as the face of their co-living building, playing a crucial role in engaging with residents and their friends and family to make them feel relaxed in their home. Alongside the rest of the team, you'll help shape a vibrant culture within the building. While this role is focused on service delivery, our client wants their service to feel human and informal, so they're looking for candidates who genuinely enjoy meeting new people.Duties will include:<ul><li class="font-claude-response-body whitespace-normal break-words pl-2">Meeting and greeting residents and any visitors</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Welcoming new residents and preparing new resident packs</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Managing and responding to general enquiries via phone, email, and other channels</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Key and parcel management</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Rectifying any unplanned cleaning emergencies and proactively dealing with any minor maintenance issues</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Co-ordinating, instructing, and allowing access for services to the development</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Recording, monitoring, and responding to any resident feedback</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Managing bookings of meeting and event spaces for residents and external guests</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Providing clear and concise handovers to the day team arriving on shift</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Conducting daily building walks and monitoring CCTV</li></ul>Our client is looking for candidates with:<ul><li class="font-claude-response-body whitespace-normal break-words pl-2">Experience in a customer-facing service role, but front desk or concierge experience is not necessary</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Previous experience using the Yardi CRM system</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Exceptional customer service skills and a natural people person who can quickly build rapport</li><li class="font-claude-response-body whitespace-normal break-words pl-2">A high level of organisation and the ability to make decisions under pressure</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Excellent communication and listening skills</li><li class="font-claude-response-body whitespace-normal break-words pl-2">A high level of attention to detail</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Confidence with IT software and systems</li></ul>If you feel you'd be a great fit for this role, please get in touch or apply directly - we'd love to hear from you.<div tabindex="-1"> </div></div><div> </div>

Resident Services Host

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