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General Manager Location: Dagenham, East London Reports to: Regional Head of Operations Hours: 40 hours per week on a rota basisSalary<ul><li>£70,000 + Bonus</li></ul>DescriptionMy client, a fast-growing UK residential investment management business, is looking for a General Manager to lead the onsite team at a build to rent development in Dagenham.You will take full ownership of the scheme, overseeing lettings, property management, customer service, facilities and health and safety. Key responsibilities include:<ul dir="ltr"><li>Managing the operating budget, rent collection, arrears and ancillary income, and reporting on financial performance</li><li>Leading, recruiting and developing the onsite team</li><li>Driving occupancy, rental growth and resident satisfaction</li><li>Ensuring the building is maintained to a high standard and all statutory compliance is met</li><li>Building a strong resident community through events and local partnerships</li><li>Leading ESG and social value initiatives</li></ul>About You<ul dir="ltr"><li>At least 3 years in a leadership role within build to rent or a similar residential sector (hospitality, PBSA, serviced apartments)</li><li>Strong commercial awareness and experience managing P&amp;L</li><li>A genuine customer service focus and the confidence to lead a motivated team</li><li>Propertymark, IRPM Level 3 or IOSH qualifications are desirable</li><li>Based within 30 minutes' drive of the scheme and able to cover on-call duties</li></ul>

General Manager - Dagenham

Finance Assistant East London (Hybrid) | £27,000 - £30,000deverellsmith is partnering with a long-established, multi-service property consultancy to recruit a Finance Assistant for its East London head office.The firm advises landlords and occupiers across valuation, commercial agency, and asset and property management, and has a strong regional presence across London and the South East. This is a hands-on role in a small in-house finance team. You'll handle the firm's day-to-day transactional finance and get broad exposure to how a professional services business runs its numbers.What you'll be doing<ul dir="ltr"><li>Processing supplier invoices, coding them to the correct cost centre and VAT treatment, and getting them approved</li><li>Preparing weekly supplier payment runs and reconciling supplier statements</li><li>Processing staff expense claims against company policy</li><li>Raising fee invoices on instruction from surveyors and service teams</li><li>Posting and allocating receipts, and chasing overdue fees in line with credit control procedures</li><li>Producing aged debt reports and helping with bank reconciliations and month-end</li><li>Dealing with finance queries from colleagues across the firm's offices</li></ul>What we're looking for<ul dir="ltr"><li>Experience in a purchase ledger, sales ledger or general finance assistant role</li><li>Strong attention to detail and a methodical approach to high-volume work</li><li>Confidence chasing payments and dealing with colleagues at all levels</li><li>Good Excel skills and experience with accounting software</li><li>An interest in property or professional services is a plus, but not essential</li></ul>What's on offer<ul dir="ltr"><li>Salary of £27,000 - £30,000</li><li>Hybrid working from a well-connected East London office</li><li>The chance to join an established firm with a broad, varied client base</li></ul>

Finance Assistant

Resident Manager Location: Surrey Contract: Full Time, PermanentThe OpportunityMy client, a leading Build to Rent operator, is looking for a Resident Manager to join the team at one of their residential developments in Surrey. This is a resident-facing role focused on delivering a seamless, positive living experience, while making sure the development stays well occupied and every home is presented to a high standard for viewings.Key Responsibilities<ul dir="ltr"><li>Carry out viewings booked through the central enquiries team or on-site team, and guide prospective residents through to reservation to maximise occupancy</li><li>Deliver against budgeted targets for occupancy, pricing, revenue and Net Promoter Score</li><li>Act as a confident, professional point of contact for prospective tenants, residents, visitors, colleagues, couriers and contractors</li><li>Make sure residents enjoy an exceptional experience at every stage, from first enquiry and move-in through to a long and settled residency</li><li>Help build a connected, supportive community where residents feel engaged and valued</li><li>Look for opportunities to improve processes and raise service standards</li><li>Drive resident satisfaction across review and customer service platforms</li><li>Inspect occupied and vacant apartments to make sure they are kept to the required standard, reporting any breaches or maintenance issues</li><li>Complete inventory check-in and check-out reports</li><li>Manage the move-out process, including deposit release through the TDS Custodial scheme</li><li>Record all activity accurately in line with company policies and procedures, maintaining 100% data accuracy in Yardi</li><li>Support the planning and delivery of resident events and initiatives, such as wellness workshops</li><li>Help keep the office running smoothly by covering phones, the lobby and parcels, and stepping into other Resident Manager roles during holiday periods</li><li>Manage utility accounts for void units and update suppliers with incoming and outgoing tenancies</li><li>Oversee parcel and post services, making sure processes are followed</li><li>Support colleagues with ad hoc tasks as needed</li></ul>About You<ul dir="ltr"><li>A proven track record in front-of-house customer service</li><li>Experience handling resident complaints with professionalism and empathy through to resolution</li><li>Strong problem-solving skills and experience supporting residents with a variety of issues</li><li>Viewings and lease-up experience is essential</li><li>Excellent interpersonal skills, with the confidence to engage with people at all levels, from prospective residents and senior management to external suppliers</li><li>Adaptable and resilient, able to perform under pressure and during busy periods</li><li>Highly organised with excellent attention to detail</li><li>Excellent written and verbal communication skills</li><li>Self-motivated and proactive</li></ul>What My Client OffersMy client places real emphasis on honesty, teamwork, mutual respect and continuous improvement, and is committed to delivering outstanding results for residents. They are a proud equal opportunity employer that values diversity and inclusion, invests in the health and wellbeing of its people, and is actively committed to ESG and sustainability across its portfolio.<hr />

Resident Manager

New Homes Sales Consultant, Ipswich and Cambridge £28,000-£32,000 basic, £65,000 OTE once permanent | Temp-to-perm | Starts ASAP£65K OTE, a start ASAP and a clear path to permanent. This is your shortcut into a career in new homes.One of the UK's leading housebuilders is growing fast and looking for a driven sales professional to join its team in Ipswich. It's a temp-to-perm role, and they fully intend to make the right person permanent.This business invests in its people and rewards success, so if you want real progression and uncapped earning potential, this is where it starts.The role As the face of the development, you'll guide buyers through one of the biggest decisions of their lives:<ul><li>Welcoming and qualifying buyers, and showing them around the show home and development</li><li>Managing the sales journey from first enquiry through to legal completion</li><li>Building strong relationships with customers, solicitors, mortgage advisers and estate agents</li><li>Hitting and exceeding sales targets while delivering an outstanding customer experience</li><li>Keeping accurate records in the company's CRM and sales systems</li></ul>What we're looking for<ul><li>Property sales experience is ideal, whether in new homes, estate agency or lettings</li><li>A confident, personable communicator who builds rapport easily</li><li>Target-driven, resilient and enthusiastic about closing deals</li><li>Organised, with strong attention to detail</li><li>Available to start next week and happy to work weekends</li></ul>What's on offer<ul><li>£28,000-£32,000 basic while temporary</li><li>£65,000 OTE once permanent</li><li>Tuesdays and Wednesdays off every week</li><li>Full training and ongoing support from an established sales team</li><li>Clear career progression with a respected national developer</li><li>An immediate start, with no long waiting around</li></ul>Location: Ipswich or Cambridge Start date: Next weekInterested? Apply now or get in touch for a confidential chat about the role.

New Homes Sales Consultant - Ipswich and Cambridge

Our client is on an ambitious journey to become one of the country's largest and most trusted landlords, creating vibrant communities and delivering exceptional living experiences. As they scale at pace, you'll be part of a dynamic team shaping the future of property management - where innovation, customer focus, and growth go hand in hand. This is your chance to make an impact and be part of something extraordinary.As a Property Manager, you'll be part of a dynamic team shaping the future of property management and customer care.Purpose of the RoleAs a Property Manager, you'll take ownership of the end-to-end experience for our residents, ensuring their homes are safe, well maintained and compliant, and that every interaction feels supportive and effortless.You'll work closely with teams across the business to create smooth handovers, resolve issues quickly and help shape a consistently excellent service.Key ResponsibilitiesProperty Management Delivery &amp; Performance<ul class="kfekyo kfek4w kfelly"><li>Manage all in-tenancy activities including resident management, repairs, maintenance (reactive and planned/ preventative), complaints and escalations.</li><li>Proactively reduce repair times and improve first-time-fix success.</li><li>Manage end of tenancy turn activities to KPIs and associated deposit negotiations and returns.</li><li>Organising contractors, gaining quotations, issuing works orders and obtaining invoices</li><li>Ensuring property compliance such as EICR's, gas safety and EPC certifications</li><li>Maintain accurate operational reporting and MI, highlighting risks and required actions.</li><li>Managing resident rental accounts and chasing arrears</li><li>Processing and serving section notices as required</li><li>Sourcing, onboarding and managing new suppliers</li><li>Evaluating inspection reports and follow up actions</li><li>Overseeing the Asset Integrity &amp; Performance</li><li>Monitor property condition and escalate recurring asset issues.</li><li>Work with operational teams to optimise portfolio performance and plan improvements.</li></ul>Customer Journey &amp; Compliance<ul><li>Provide a warm, responsive and solutions-focused service to residents.</li><li>Ensure compliance with tenancy legislation and health &amp; safety</li><li>Manage complaints and escalations within agreed SLAs.</li></ul>Systems, Data &amp; Process Control<ul><li>Maintain accurate records in Qube and related PMS systems.</li><li>Identify risks, process gaps and improvement opportunities.</li><li>Support continuous improvement of operational workflows.</li></ul>Stakeholder &amp; Partner Management<ul><li>Work closely with Lettings, Sales and regional teams to ensure seamless service delivery.</li><li>Liaise with contractors and managing agents, challenging underperformance where needed.</li><li>Keep communication tight with partners to reduce delays and improve outcomes.</li></ul>Skills &amp; ExperienceMust have<ul class="kfekyo kfek4w kfelly"><li>5+ years' residential property management experience, ideally PRS or new‑build.</li><li>Industry qualification/ membership of either ARLA/ Propertymark or The Property Institute (TPI)</li><li>Strong knowledge of UK compliance including H&amp;S, Housing Act and the Renters Right Bill</li><li>Confident managing repairs, contractors and complex tenancy issues.</li></ul>Nice to have<ul class="kfekyo kfek4w kfelly"><li>Experience in Shared Ownership or mixed-tenure environments.</li><li>Competent user of PMS systems such as SLM, Qube, Fixflo</li></ul>What We're Looking For<ul class="kfekyo kfek4w kfelly"><li>A proactive problem-solver who thrives in a fast-paced environment.</li><li>Someone who embodies business values: customer-first, collaborative, and committed to quality.</li><li>A team player with a passion for delivering exceptional service and improving processes.</li></ul>We also offer a wide-ranging benefits package, which includes:<ul class="kfekyo kfek4w kfelly"><li>A generous pension contribution of up to 15%</li><li>An annual performance-related bonus</li><li>Share schemes including free shares</li><li>Benefits you can adapt to your lifestyle, such as discounted shopping</li><li>28 days' holiday, with bank holidays on top</li><li>A range of wellbeing initiatives and generous parental leave policies</li></ul>About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. If you'd like an adjustment to the recruitment process just let us know.If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.

Property Manager - BTR

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