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<div ><div class="section-content-container">Role Purpose Working 12 HOUR SHIFTS, 4 days on 4 days off 7-7 To be a brand ambassador for the company ensuring that customers and stakeholders receive excellent service, and that the building is secure, safe and well maintained.</div></div><div ><div class="section-content-container"> </div><div class="section-content-container">Key Responsibilities Key Tasks <ul><li>Provide a daily point of contact for tenants for general enquiries, reactive maintenance throughout building and amenity spaces and provide updates on progress.</li><li>Provide daily point of contact for contractors.</li><li>Instruct day-to-day minor reactive maintenance in line with budget and approved contractors list.</li><li>Assist Senior CRM with viewings and tenant inductions/check ins.</li><li>Ensure access control system is kept up to date and audited.</li><li>Support Marketing department with promoting initiatives within the building. </li></ul>General Resident Host Services <ul><li>Sign in all visitors to the building and ensure they are aware of fire evacuation procedures.</li><li>Maintain and update resident host logbook/handover, noting all activity on shift.</li><li>Ensure management keys are audited daily.</li><li>Undertake audit of keys held in storage every night.</li><li>Receive and sign for all parcels on behalf of residents when required and ensure parcel lockers are utilised efficiently.</li><li>Return any incorrectly addressed mail/parcels, if necessary.</li><li>Obtain and record meter readings for residents, letting agent and Management.</li><li>To undertake any administrative tasks as requested by Management.</li><li>Ensure no smoking throughout the property is strictly adhered to.</li><li>Site Security/Access Control</li><li>Control access to the building and maintain security of the building and its customers.</li><li>Always maintain position around the key entrance points unless on patrol or undertaking site duties work - at which point all doors to be locked and secured and ensure the 'resident host on patrol' sign is clearly displayed, and you have the company mobile switched on and with you.</li><li>Monitor CCTV and arrange image downloads as needed. Report any criminal or suspicious activity to police.</li><li>Lone worker device in possession throughout shift, also.</li></ul>Site Maintenance <ul><li>Undertake regular patrols of all communal areas including external grounds, onsite amenities and allocated car parking spaces and report any issues/defects to Management.</li><li>Daily patrol of plant rooms to check for plant failure or leaks and report to Management.</li><li>Ensure fire exits, walkways and communal corridors are always clear. If there is something causing obstruction, remove or report as appropriate. Check all fire doors are closed and in good order.</li><li>Ensure general health and safety compliance on site.</li><li>Log all cleaning issues on patrol and request any spot cleaning from onsite cleaners where required. Ensure building is always kept clean and tidy and supervise cleaners, as necessary.</li><li>Arrange for any spillages or marks to floors or walls or litter to be cleaned in the absence of the cleaners.</li><li>Ensure entrance way, ground floor concierge and seating area are tidy and always well presented.</li><li>Undertake and log weekly tests to fire alarm, emergency lighting, lift alarms and any other mechanical or electrical safety system as requested by Management, and maintain testing records.</li><li>Obtain copies of service records and reports for onsite file.</li><li>Ensure amenity spaces are open and closed according as per the hours assigned by management.</li><li>Ensure smooth running and operation of amenity spaces, including reporting maintenance and servicing matters with relevant parties.</li><li>To ensure the proper control of consumables stock and equipment held on site through inventory records and inform Management of any stock replenishment.</li><li>Ensure the staff welfare facilities are kept clean and tidy and health and safety compliant.</li></ul>Customer Interfacing <ul><li>Greet all residents and their visitors to the building.</li><li>Update customers on communal area works via notices/email/display screen on communal notice boards/display screens. Ensure noticeboards are kept up to date and relevant.</li><li>Assist with building induction for new customers including location and use of bin stores, mailboxes, allocated car parking where appropriate and shared amenity spaces.</li><li>Feedback any information to and from customers as required by Management.</li><li>Respond to all customer queries and provide a high-level customer service to customers. Maintain a courteous and helpful manner when liaising with all customers.</li><li>Assist customers with any questions about their apartment and development. To provide general information and advice to customers about the locality, tourist information and amenities.</li><li>Assist customers with any large bags, deliveries, etc as required.</li><li>Address and seek resolution for any complaints raised by customers as per procedure notes and update Management on outcome or if any further action is required (i.e., noise disturbance)</li></ul>General Operations <ul><li>Sign in all contractors to the building and ensure they are aware of fire evacuation procedures.</li><li>Obtain relevant contractor documentation as per instructions issued by Management.</li><li>Coordinate with window/facade cleaners to arrange access and to keep all customers informed of cleaning dates.</li><li>Oversee all contractors and other service providers whilst on site, ensure safe working methods are used, check if works are completed and update Management accordingly.</li><li>Liaise with management to coordinate contractor attendance on site to undertake minor repair works/maintenance as necessary.</li><li>Report and pursue prompt attendance of lift engineer during lift breakdown and, where possible to do so, arrange release of trapped customers in lift using lift release key.</li></ul>General Responsibilities <ul><li>Act at all times in line with the company values, integrating these into all work practices.</li><li>Maintain accurate computerised and manual records.</li><li>Produce accurate information and reports for weekly/ monthly meetings.</li><li>Participate in team, departmental and corporate project and planning processes as required.</li><li>To observe the highest possible standards in relation to customer confidentiality and in compliance with Data Protection legislation.</li><li>To act as an ambassador for the business in your conduct during working hours and in all contact with customers and third parties connected with Way of Life's business.</li><li>To undertake any other duties as are reasonably requested from time to time.</li><li>This is not an exhaustive list of the duties that may be required of the post holder.</li></ul></div></div>

Resident Host (Concierge) 

<h1>Maintenance Technician - Build-to-Rent Residential</h1>Cardiff City Centre Up to £34,000 + BonusAn exciting opportunity has arisen for an experienced Maintenance Technician to join the on-site team at a premium Build-to-Rent (BTR) residential development in Cardiff City Centre.This is an excellent opportunity to join one of the UK's fastest-growing property sectors, where you'll play a key role in maintaining a high-quality residential community and delivering an exceptional living experience for residents.Working as part of a professional on-site team, you'll take ownership of day-to-day maintenance, repairs, health &amp; safety compliance, contractor management and apartment turnarounds across a modern, large-scale residential development.<h2>The Role</h2>As the Maintenance Technician, you'll be responsible for the presentation, upkeep and smooth operation of the development, carrying out planned and reactive maintenance across resident apartments and communal areas.This is a varied, hands-on role where no two days are the same. You'll work closely with the General Manager, Block Manager and external contractors to ensure the building operates safely, efficiently and to the highest standards.<h2>Key Responsibilities</h2><ul ><li>Carry out planned and reactive maintenance across apartments and communal areas.</li><li>Diagnose and complete repairs including carpentry, joinery, painting and decorating, and general maintenance.</li><li>Undertake basic plumbing and minor electrical repairs where appropriate.</li><li>Manage maintenance requests through the CRM system, ensuring service level agreements are consistently achieved.</li><li>Liaise with residents, providing updates and delivering excellent customer service throughout the repair process.</li><li>Support the mobilisation and ongoing operation of the development, including snagging, defect management and contractor coordination.</li><li>Carry out daily inspections of the building, plant rooms and communal areas to ensure health &amp; safety compliance.</li><li>Assist with planned preventative maintenance (PPM) programmes and statutory compliance requirements.</li><li>Monitor stock levels of tools, equipment and maintenance supplies.</li><li>Manage external contractors, oversee works on site and ensure permits are issued where required.</li><li>Complete apartment inspections before move-ins and after move-outs, carrying out repairs and redecoration to minimise void periods.</li><li>Maintain the appearance of communal areas, external spaces and building facilities to a consistently high standard.</li><li>Move furniture and equipment between apartments as required.</li></ul><h2>About You</h2>We're looking for a proactive and organised maintenance professional who takes pride in their work and enjoys delivering a first-class service.You'll ideally have:<ul ><li>Previous experience in a maintenance role within residential property, Build-to-Rent (BTR), Private Rented Sector (PRS), Purpose-Built Student Accommodation (PBSA) or hospitality.</li><li>Strong practical skills in carpentry, joinery, painting and decorating.</li><li>Basic plumbing and electrical knowledge.</li><li>Experience with planned preventative maintenance (PPMs) and health &amp; safety compliance.</li><li>An IOSH qualification or Health &amp; Safety certification (desirable).</li><li>Excellent problem-solving skills and the ability to manage your own workload.</li><li>Strong communication skills with a customer-focused approach.</li><li>Experience coordinating contractors and overseeing maintenance works.</li></ul><h2>Salary &amp; Benefits</h2><ul ><li>Up to £34,000 basic salary.</li><li>Performance-related bonus.</li><li>Opportunity to build your career within the growing Build-to-Rent sector.</li><li>Supportive and collaborative working environment.</li><li>Ongoing career development opportunities.</li><li>Inclusive employer committed to diversity, equality and creating a positive workplace culture.</li></ul>If you're an experienced Maintenance Technician looking for your next opportunity in Cardiff and want to be part of a high-quality residential environment where no two days are the same, we'd love to hear from you. Apply today for a confidential discussion.

Maintenance Technician - BTR - Cardiff - up to £34,000+ Bonus

<h1>Maintenance Technician - Build-to-Rent Residential</h1>Sheffield City Centre Up to £34,000 + BonusAn exciting opportunity has arisen for an experienced Maintenance Technician to join the on-site team at a premium Build-to-Rent (BTR) residential development in Sheffield City Centre.This is an excellent opportunity to join a growing sector within the property industry, where you'll play a key role in maintaining a high-quality residential community and delivering an exceptional living experience for residents.Working as part of a professional on-site team, you'll take ownership of day-to-day maintenance, repairs, health &amp; safety compliance, contractor management and apartment turnarounds across a modern, large-scale residential development.<h2>The Role</h2>As the Maintenance Technician, you'll be responsible for the presentation, upkeep and smooth operation of the development, carrying out planned and reactive maintenance across resident apartments and communal areas.This is a varied, hands-on role where no two days are the same. You'll work closely with the General Manager, Block Manager and external contractors to ensure the building operates safely, efficiently and to the highest standards.<h2>Key Responsibilities</h2><ul ><li>Carry out planned and reactive maintenance across apartments and communal areas.</li><li>Diagnose and complete repairs including carpentry, joinery, painting and decorating, and general maintenance.</li><li>Undertake basic plumbing and minor electrical repairs where appropriate.</li><li>Manage maintenance requests through the CRM system, ensuring service level agreements are consistently achieved.</li><li>Liaise with residents, providing updates and delivering excellent customer service throughout the repair process.</li><li>Support the mobilisation and ongoing operation of the development, including snagging, defect management and contractor coordination.</li><li>Carry out daily inspections of the building, plant rooms and communal areas to ensure health &amp; safety compliance.</li><li>Assist with planned preventative maintenance (PPM) programmes and statutory compliance requirements.</li><li>Monitor stock levels of tools, equipment and maintenance supplies.</li><li>Manage external contractors, oversee works on site and ensure permits are issued where required.</li><li>Complete apartment inspections before move-ins and after move-outs, carrying out repairs and redecoration to minimise void periods.</li><li>Maintain the appearance of communal areas, external spaces and building facilities to a consistently high standard.</li><li>Move furniture and equipment between apartments as required.</li></ul><h2>About You</h2>We're looking for a proactive and organised maintenance professional who takes pride in their work and enjoys delivering a first-class service.You'll ideally have:<ul ><li>Previous experience in a maintenance role within residential property, Build-to-Rent (BTR), Private Rented Sector (PRS), Purpose-Built Student Accommodation (PBSA) or hospitality.</li><li>Strong practical skills in carpentry, joinery, painting and decorating.</li><li>Basic plumbing and electrical knowledge.</li><li>Experience with planned preventative maintenance (PPMs) and health &amp; safety compliance.</li><li>An IOSH qualification or Health &amp; Safety certification (desirable).</li><li>Excellent problem-solving skills and the ability to manage your own workload.</li><li>Strong communication skills with a customer-first approach.</li><li>Experience coordinating contractors and overseeing maintenance works.</li></ul><h2>Salary &amp; Benefits</h2><ul ><li>Up to £34,000 basic salary.</li><li>Performance-related bonus.</li><li>Opportunity to join a growing and forward-thinking Build-to-Rent operator.</li><li>Supportive team environment.</li><li>Long-term career progression within a rapidly expanding residential portfolio.</li><li>A business committed to diversity, inclusion and equal opportunities.</li></ul>If you're an experienced Maintenance Technician looking for your next challenge in Sheffield and want to join a modern residential environment where quality and customer service are at the heart of everything you do, we'd love to hear from you. Apply today for a confidential discussion.

Maintenance Technician - BTR - Sheffield - up to £34,000+ bonus

Trainee Mortgage Advisor - LondonCurrently working in estate agency and thinking about your next move? If you're looking to build a long-term career with greater earning potential and more control over your success, this could be the perfect step into financial services.We're partnering with a highly respected and well-established mortgage brokerage that specialises in helping ambitious individuals successfully transition into Mortgage Advisor roles. With a strong track record of developing talent from within the property sector, this business understands exactly how to support estate agency professionals in making a confident and rewarding career move.No prior mortgage experience is required-just the right attitude, a strong work ethic, and a background in property or estate agency. If you're used to working in a fast-paced, target-driven environment and enjoy building relationships with clients, you'll already have many of the transferable skills needed to succeed.You'll join a structured 3-month training academy designed to set you up for long-term success. During this period, you'll receive full support while working towards your CeMAP qualification, alongside practical, hands-on training to ensure you're ready to advise clients from day one. The programme is tailored to give you both the technical knowledge and the confidence needed to thrive in a self-employed environment.What makes this opportunity stand out:<ul><li>A clear and proven pathway from estate agency into a successful mortgage career</li><li>Full support and guidance through your CeMAP qualification</li><li>Access to a financial loan facility during training to help support you as you transition</li><li>A self-employed model offering uncapped earning potential and full control over your income</li><li>A consistent and reliable flow of high-quality, qualified leads-no need for cold calling or self-generation</li><li>Ongoing mentorship and support from experienced industry professionals</li></ul>This opportunity is ideal for someone who is commercially minded, highly motivated, and ready to take ownership of their earnings and career progression. You'll be part of a supportive and forward-thinking business that rewards hard work, ambition, and results.If you're ready to step away from traditional estate agency and build a more lucrative and flexible career within financial services, this could be the opportunity you've been waiting for.

Trainee Mortgage Advisor,  London

Handyman / Multitrader £35,000 + Bonus | Monday-Friday, 8:00am-4:30pm Company Van + Tools ProvidedWe are seeking an experienced Handyman/Multitrader to maintain a portfolio of residential properties. This mobile role is ideal for someone who is confident working independently and has a broad range of maintenance and repair skills.Key Responsibilities:<ul><li>Carrying out general repairs and maintenance across multiple properties</li><li>Basic plumbing, carpentry, painting, decorating, and minor electrical tasks</li><li>Lone working across various sites - must be comfortable managing your own schedule</li><li>Responding to maintenance requests promptly and professionally</li><li>Ensuring all work is completed to a high standard</li></ul>Requirements:<ul><li>Proven handyman or multitrade experience</li><li>Comfortable and confident working alone</li><li>Full, clean UK driving licence</li><li>Strong communication and problem-solving skills</li><li>Self-motivated with excellent time management</li></ul>What We Offer:<ul><li>£35,000 salary plus performance-based bonus</li><li>Monday-Friday hours (8:00am-4:30pm)</li><li>Company van and tools provided</li><li>Friendly and supportive team environment</li></ul>

Mobile Handyman 

Luxury Real Estate Exhibition Sales Representative - Mayfair - August ContractStep into the world of high-end property showcasing with this exciting opportunity at a prestigious London event. As a Luxury Real Estate Exhibition Sales Representative, you will play a vital role in representing a leading Saudi Arabian developer at an exclusive exhibition in Mayfair, engaging discerning visitors and driving sales of luxurious residential developments.This role offers not only a competitive daily rate but also the potential to earn with commissions based on your performance, making it perfect for dynamic and experienced sales professionals eager to elevate their careers in the luxury property sector.What You Will Do:<ul><li>Greet and engage visitors at the exhibition stand, creating a welcoming and professional environment.</li><li>Present and promote luxury residential developments to prospective buyers.</li><li>Answer questions and provide detailed information following comprehensive paid product training.</li><li>Capture leads and update CRM systems accurately to ensure a seamless sales process.</li><li>Collaborate with the onsite events team to ensure an outstanding customer experience.</li></ul>Required Skills:<ul><li>Minimum of 2 years' experience in property sales; previous experience in New Homes Sales, estate agency, international property, or developer roles is preferred.</li><li>Confident, polished, and professional communicator with the ability to approach and engage visitors comfortably.</li><li>Proven experience using CRM systems efficiently.</li><li>Exceptional interpersonal skills, with the ability to build rapport quickly.</li></ul>Nice to Have Skills:<ul><li>Fluency in Arabic - an enormous advantage for connecting with a diverse clientele.</li><li>Previous experience working at international property exhibitions or luxury events.</li></ul>Preferred Education and Experience:<ul><li>A background in real estate sales or associated fields is highly desirable.</li><li>Prior exposure to international or high-net-worth client interactions will be advantageous.</li></ul>Other Requirements:<ul><li>This is a summer-only, temporary assignment from 2nd to 4th August 2026, with paid training beforehand.</li><li>Candidates should be available for the full duration of the event and training.</li><li>A proactive attitude and eagerness to represent a prestigious brand are essential.</li></ul>Don't miss this exceptional chance to showcase your sales talents in a luxury environment. If you're ready to make a significant impact and seize future opportunities, apply now and take the first step towards an exciting career move in the high-end property industry!

Luxury Real Estate Exhibition Sales Representative

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