Job description
Job Purpose:
We are searching for a motivated Community Manager to lead our onsite team, create a positive customer experience, brand and an engaged community of residents.
We are looking for someone personable, organised, positive and creative that will display genuine care for the property, staff, residents and visitors. You will be responsible for managing a small on site team and oversee the day-to-day operational management.
The Community Manager will be the face of the development and is key to creating a engaged community and enhancing the overall customer experience. This is an exciting opportunity to help shape the team that will deliver the brand. You will need to be a natural problem solver and think outside of the box, whilst meeting investor requirements and following strict processes and procedures.
You will be responsible for ensuring that the front of house services & day-to-day operations of the building are carried out to a high standard and are delivered timely, accurately and in a cost effective manner. You will be responsible for budget management of the development and letting up the building. Experience in marketing, planning and running events would also be advantageous.
Key Responsibilities:
Line Management
- Inspire, motivate and lead a small team of on site staff.
- Conduct 121s and team meetings.
- Ensure all staff are fully trained to complete their roles effectively.
- Develop and manage an on site rota.
Finance
- Develop and manage yearly operating budgets and forecasts.
- Provide ongoing commentary and reports relating to operational spend and income performance.
- Manage the procurement process ensuring purchase orders and invoices are appropriately dealt with.
Lettings & Marketing
- Manage the lettings process for renewals, new lets and the onsite team ensuring the property is fully let and compliant with legislation at all times.
- Regularly review and contribute to ideas which would improve lettings performance.
- Produce, review and follow a marketing strategy for the property.
- Regularly review the rents - keeping up to date on local competition and other relevant local market factors.
- Manage the turnaround process ensuring void days are kept to a minimum.
- Provide reports to the client on a regular basis.
Customer Service
- Manage the on site team in providing a first class customer service to the residents ensuring a concierge service is being provided.
- Ensure a parcel collection service is being provided.
- Participate in and produce a planned events calendar to improve a sense of community within the property.
- Implement programs or initiatives to help improve tenant retention.
- Manage and deal with any complaints in line with company procedure.
Maintenance & Health and Safety
- Manage the move in/ move out process ensuring deposits are appropriately dealt with in line with legislation and turnarounds are kept to a minimum
- Oversee the defects period reporting any issues to the client.
- Ensure Reactive maintenance is appropriately dealt with in accordance with our SLAs.
- Manage planned maintenance in line with the PPM schedule.
- Manage and ensure compliance in line with H&S legislation.
- To draw up maintenance schedules and set routine programmes of work for cleaning, premises and grounds maintenance staff to ensure consistently high standards of hygiene, cleanliness, upkeep and safety across premises.
- Manage supplier relationships. Review and negotiate supplier contracts on a routine basis and making recommendations.
- Oversee any Capital or improvement projects.
- Ensure that all members of the team are meeting statutory and company health, safety and security standards.
