Job description
Are you passionate about delivering an exceptional customer experience? Do you thrive in a fast-paced, customer-focused environment? If so, we want to hear from you!
My client is dedicated to building high-quality homes and creating outstanding customer experiences. As a Customer Care Coordinator, you'll be at the heart of their mission, ensuring every customer receives professional, efficient, and friendly support.
What You'll Be Doing:
✔️ Acting as the first point of contact for customer enquiries via calls, emails, and social media
✔️ Managing and resolving customer issues, ensuring prompt and effective solutions
✔️ Coordinating with Site Teams, Contractors, and Customer Care Operatives for remedial works
✔️ Logging and tracking customer cases using our iCARE IT system
✔️ Liaising with multiple departments to drive swift issue resolution
✔️ Providing administrative support, including reporting, correspondence handling, and post-completion follow-ups
What We're Looking For:
✅ Experience in a fast-paced customer service or administrative role
✅ Strong communication skills - both written and verbal
✅ Proficiency in Microsoft Office (Word, Excel, Outlook)
✅ A problem-solver with excellent multitasking abilities
✅ A confident, professional, and proactive team player
Why Join Us?
🌟 Be part of a market-leading residential developer
🏡 Work on exciting projects across London
📈 Career growth and development opportunities
💻 Hybrid working - 1 day WFH once settled
If you're a customer-focused, organised, and resilient individual ready to make a difference, apply today! 🚀
If you have the relevant skills and personal attributes required for this role and are currently looking for the opportunity to expand your skills and experience in the property industry, then please do not hesitate to contact me.
We work as one
The key to growth is in our differences, not similarities. Alongside our partners, building a diverse, inclusive and equal environment is at our core: everyone is made to feel welcome and encouraged to be their authentic self. Respect isn't an opt-in, it's the only way forward.
