Job description
Purpose of the role:
This role plays an important part in the successful operation of a large residential rental development with communal facilities that include a co-working lounge, gym, gardens, movie room and car park. The Lettings Administrator is responsible for supporting the rental performance of the building and meeting the service requirements of our residents with excellent customer service. This is a customer facing onsite role, dealing with first-line leasing enquiries from applicants and residents in line with the brand's vision & values, providing an excellent quality and high value residential environment for a wide mix of residents, occupiers, and visitors.
Leasing and Administration:
- Conduct viewings to prospective tenants
- Consistently deliver business leasing brand standards
- Process and respond to lettings enquiries in a timely manner
- Contribute with energy and commitment to achieving lettings targets, consistently working to close lettings and support the Lettings Manager in achieving leasing goals
- Understand the local rental market by conducting regular mystery shopping and competitor analysis
- Implement and support branded marketing campaigns
- Respond to email / phone enquires in a timely manner and follow the rental customer journey to ensure a high conversion of enquiries to viewings and lettings
Customer Service:
- Represent the brand by providing exceptional service to residents, prospective tenants, contractors, and visitors.
- Communicate effectively and courteously, whether face to face, via telephone or in writing, with residents and colleagues, clearly understanding and responding to their needs.
- Always seek ways to exceed residents' service expectations
- Ensure resident issues and service requests are addressed within 24 hours
- Assist in promoting a neighbourly and community atmosphere including participating in the resident events programme.
- Be a true ambassador of the business
Property Upkeep:
- Comply with regular fire safety and health and safety standards
- Assist in undertaking scheduled flat inspections and recording of same
- Day to day assistance in management of reactive maintenance and defects
- Adhere to business operating processes, systems and standards
- Assist in monitoring compliance with planned and reactive maintenance procedures, such that buildings are safe for both our residents and our employees
Job has Expired
