Job description
Qualifications, Skills and Experience:
- Previous Sales experience and delivering exceptional customer service is desirable
- Demonstrable knowledge and understanding of residential lettings is essential
- ARLA level is 3 qualified is preferable
- Experience of working in an administrative role managing a high volume workload is essential
- A strong team player who is self-motivated, industrious and works well under pressure.
- Detail oriented, able to set priorities, complete simultaneous projects and ability to meet tight deadlines - strong time management and organisational skills
- Proven numeracy skills with a good academic record
- Computer literate including minimum Intermediate standard when using Microsoft packages, Outlook, Excel & Word
- Previous database experience would be beneficial
- Excellent communication skills, able to communicate effectively in both written & oral, at all levels, internally and externally
Daily
- Check voice mails/ emails and/or delegate to relevant team member
- Ensure appropriate marketing collateral is displayed in leasing office and amenity area
- Run and/or prepare reports on daily lettings activity
- Participate in morning lettings meetings
Property Release & Portals
- Orderly release of Apartments to 'market' (website, Property portals) as per Lettings Manager instruction
- Work with Lettings Manager to ensure website and portals display a range of units, aspects, size, layout and price
- Ensure properties have correct photos & property descriptions before releasing to market and portals
- Upload Property photos on system
- Select and upload (pre-written) property descriptions and apply to units on system
- Ensure incentives ('specials') are applied correctly in system before releasing properties to the market
- Audit Property Portal adverts to ensure pictures, information displayed and rents are correct and accurate
- Rotate adverts where necessary to ensure adverts are always on the first page / or no advert remains for more than 14 days
Qualifying and Viewing
- Attend viewings, negotiate and close
- Assist applicants with application queries / issues
- Assist applicants with progressing offers
- Ensure all applicants and guarantors have been grouped into the relevant offer
- Communicate with all parties and manage expectations of referencing from the get-go
Auditing & Compliance
- Carry out right to rent checks and complete details in system for follow up checks
- Spot checks of applicant & viewing notes
- Ensure all documents are audited to meet KPIs
General
- Report property defects quickly and through the correct channels
- When required, locate and amend Page Narratives and Auto Responders
