Property Manager

Job Opportunity: Property Manager

Are you a skilled and proactive individual with a passion for property management? Our client is seeking a dedicated Property Manager to join their team. This role involves overseeing the entire life-cycle of property management, from move-ins to maintenance, and ensuring compliance with all relevant regulations.

Key Responsibilities:

Move-in Coordination:

• Finalise and complete all pre-tenancy inspection tasks and required works.
• Ensure all necessary move-in documentation is accurately completed and distributed.

Maintenance Management:

• Act as the primary contact for tenants regarding maintenance issues, coordinating with contractors for repairs and ensuring timely completion.
• Review and approve repair quotes, select appropriate contractors, and keep tenants informed of progress.
• Handle emergency situations (e.g., boiler issues, power cuts, lost keys) and manage tenant complaints, including noise and neighbour disputes.
• Oversee maintenance agreements, including common area cleaning, pest control, fire maintenance, and security measures.
• Conduct Fire Risk Assessments, review reports, and implement necessary actions.

Property Compliance:

• Monitor and manage property certifications, ensuring timely renewals for Gas Safety Certificates (GSC), Energy Performance Certificates (EPC), Electrical Installation Condition Reports (EICR), and Property Licences.
• Ensure properties comply with occupancy policies and address violations as necessary.
• Organise property improvements based on EPC and EICR reports and collaborate with councils on waste disposal issues.

Inspections and Certifications:

• Schedule and conduct regular property inspections, documenting findings and taking appropriate actions.
• Oversee the management of maintenance, utility, and property licence applications, ensuring all certifications are up to date.

Tenancy Management:

• Issue and manage termination notices (6A forms) and liaise with solicitors for complex cases.
• Facilitate tenant swaps, addendum's, deeds of surrender, and supplemental agreements.

Check-outs & Deposit Management:

• Prepare tenants and inventory clerks for check-outs, address tenant queries on tenancy termination, and handle deposit negotiations.
• Manage the deposit release process with Tenancy Deposit Scheme (DPS) and finance departments.

Administrative Support:

• Maintain comprehensive file notes, ensure team and tenant communications are up to date, and follow company procedures.
• Support property licence and utility applications for new developments, including address registration with local councils.
• Handle incoming correspondence related to properties and assist colleagues as needed.

Financial Responsibilities:

• Manage payment requests for deposit fund transfers and collaborate with the finance team on transactional queries.
• Handle utility and council tax payments, service charges, and ground rent.
• Approve contractor invoices and follow up on outstanding payments.

Customer Service & Legislation:

• Provide excellent customer service to all parties, liaise with letting agents on property improvements, and negotiate renewals with tenants.
• Stay informed about legislative changes affecting residential properties and promptly implement updates to tenancy agreements.

Qualifications & Skills:

• Proven experience in property management or a similar role.
• Strong organisational skills with attention to detail.
• Excellent communication and customer service abilities.
• Ability to handle emergencies and resolve conflicts efficiently.
• Knowledge of property legislation and compliance requirements.

If you are ready to take on a challenging and rewarding role as a Property Manager, apply now to join a dynamic team dedicated to providing exceptional service in the property management industry.

We work as one

The key to growth is in our differences, not similarities. Alongside our partners, building a diverse, inclusive and equal environment is at our core: everyone is made to feel welcome and encouraged to be their authentic self. Respect isn't an opt-in, it's the only way forward.