Connecting top talent with residential development customer care opportunities.

Residential Development Customer Care Recruitment Specialists

Looking to advance your career in residential development customer care?
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deverellsmith works with leading property developers, connecting you with roles that align with your skills and ambitions. Whether you're starting out or aiming for a managerial position, we offer opportunities across customer care, aftercare, and homeowner support within residential developments.

Elevate Your Career in Property Residential development customer care 

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New Homes Sales Consultant - Break Into PropertyTired of selling cars, phones, fashion or flights? Ready to take your sales skills somewhere with serious earning potential and long-term career growth?We're on the hunt for confident, driven people from backgrounds like car sales, phone sales, luxury retail or cabin crew who are ready to switch things up and start a rewarding career in new homes sales.This is your chance to join a respected residential developer, selling stunning new homes on fast-paced developments. You'll be fully trained, backed by a brilliant team, and rewarded for every success.What you'll be doing:<ul><li>Welcoming and qualifying potential buyers</li><li>Hosting viewings and building strong customer relationships</li><li>Guiding clients through the entire buying process</li><li>Working to targets and driving your own commission</li><li>Acting as the face of the development on-site (weekends required with days off in the week)</li></ul>What we're looking for:<ul><li>A background in car sales, luxury retail, phone sales, or cabin crew</li><li>Confident, professional communicator with real people skills</li><li>Resilient, motivated, and target driven</li><li>Passionate about delivering outstanding customer experience</li><li>Ready for weekend work and fast-moving sales environments</li></ul>What you'll get:<ul><li>£31,000 basic salary</li><li>Uncapped commission with realistic OTE of £67,000+</li><li>Full training to break into the property industry</li><li>Fast-track progression and long-term career path</li><li>A supportive, high-performance team around you</li></ul><hr />If you're great with people, love closing a deal, and want to be part of something bigger, this could be your next move.Apply with your CV today- I look forward to hearing from you!

New Homes Sales Negotiator-East London

Are you a polished sales professional with a passion for premium service and lifestyle-led experiences?Do you want to be part of a prestigious, design-led development that's redefining retirement living in one of London's most sought-after postcodes?This is a rare opportunity to join a high-end retirement living brand in a key off-plan sales role. You'll be part of a luxury development in Marylebone, due for completion in 6 months, offering discerning buyers not just a home - but a new way of life.Luxury New Homes Sales Consultant - Retirement Living Location: Marylebone, London Salary: £40,000 basic + uncapped OTE Hours: Monday to FridayAbout the RoleThis is a lifestyle-focused sales role where customer service and relationship building are just as important as closing the deal.<ul ><li >Represent a flagship retirement development in Marylebone, currently selling off-plan</li><li >Guide clients through the full sales journey, from initial enquiry to reservation and beyond</li><li >Build lasting relationships with prospective buyers and their families</li><li >Deliver a first-class, consultative service tailored to a premium, older-age clientele</li><li >Work collaboratively with marketing, customer care, and on-site teams to ensure a seamless buyer experience</li></ul>What We're Looking ForWe are seeking a highly presentable, confident, and empathetic sales professional who thrives in a luxury environment. You will have:<ul ><li >A strong track record in high-end or consultative sales</li><li >Experience in luxury property, premium hospitality, or high-end retail</li><li >A "can-do" attitude and proactive approach to driving sales</li><li >Excellent interpersonal skills with the ability to build trust quickly</li><li >The professionalism and emotional intelligence needed to support clients through an important life decision</li></ul>What's on Offer<ul ><li >£40,000 basic salary</li><li >Uncapped commission with strong earning potential</li><li >Monday to Friday working - no weekends</li><li >Opportunity to represent a highly respected and growing brand in the luxury retirement living sector</li><li >Sell a product that combines stunning design with purpose and meaning</li></ul>If you're a high-calibre sales consultant ready to make a difference - and earn well while doing it - apply today.

Luxury New Homes Sales Consultant - Marylebone

Senior Technical Coordinator - RC Frame Scheme - West London Salary: Up to £70,000 + Package Location: We LondonA residential developer is seeking a Senior Technical Coordinator to join their team on a scheme in West London. This is an opportunity for an experienced individual to play a key role in delivering a complex, design-led project from pre-construction through to handover.Role Overview:As Senior Technical Coordinator, you will take ownership of technical and design coordination across the scheme, working closely with internal departments, consultants, and subcontractors to ensure the smooth flow of information and timely delivery of technical solutions. You'll bring your expertise in RC frame construction to the table, ensuring the design is both buildable and aligned with programme and cost targets.Key Responsibilities:<ul><li>Manage and coordinate design information across the project lifecycle</li><li>Liaise with architects, structural engineers, consultants, and subcontractors</li><li>Ensure design solutions are technically sound, compliant, and cost-effective</li><li>Lead technical meetings and report progress to senior management</li><li>Oversee document control and approval processes for drawings and specifications</li><li>Resolve technical issues on site in collaboration with the delivery team</li></ul>Requirements:<ul><li>Proven experience as a Technical Coordinator or Senior Technical Coordinator</li><li>Strong knowledge of reinforced concrete frame construction and associated technical challenges</li><li>Excellent communication and coordination skills</li><li>Familiarity with UK building regulations and NHBC/LABC standards</li><li>Experience working on large-scale residential or mixed-use schemes is desirable</li><li>Relevant qualifications in construction, architecture, or engineering</li></ul>Package:<ul><li>Competitive salary up to £70,000 plus travel &amp; bonus</li><li>Generous package including car allowance, pension, and bonus</li><li>Opportunity to join a stable and growing developer with a strong pipeline of work</li></ul>

Senior Technical Coordinator

Handover Coordinator<ul><li>Kings Cross, London</li><li>6-Month Fixed-Term Contract (with potential to become permanent)</li><li>£30,000 - £33,000</li></ul>An excellent opportunity has arisen with our client, a leading housebuilder, for a Handover Coordinator to join their team on a 6-month fixed-term contract, with the potential to become permanent.In this crucial role, you will coordinate the smooth handover of new homes to customers, ensuring every property meets high standards and delivering an exceptional customer experience from reservation through to completion.Key Responsibilities:<ul ><li >Manage the handover process, coordinating with the build and sales teams to ensure properties are completed to the highest standard.</li><li >Conduct detailed snagging inspections and ensure all issues are resolved prior to handover.</li><li >Organise and carry out home demonstrations for new homeowners, explaining key features and answering questions.</li><li >Schedule and manage key handovers, ensuring all documentation is accurate and complete.</li><li >Act as the main point of contact for customers during the handover phase, providing support and resolving any concerns promptly.</li><li >Maintain accurate records and update the sales database with handover information.</li></ul>Key Requirements:<ul ><li >Proven experience in a handover, customer care, or new homes coordination role.</li><li >Strong attention to detail with excellent organisational skills.</li><li >Exceptional communication and interpersonal skills, comfortable liaising with customers and internal teams.</li><li >Ability to manage multiple tasks and work to deadlines.</li><li >Confident using Microsoft Office, CRM systems, and other relevant tools.</li><li >A customer-focused approach with a commitment to delivering excellent service.</li></ul>Monday to Friday - based at the Kings Cross office and site visits as required.This is a fantastic opportunity for a motivated individual looking to contribute to a top-quality customer experience with a respected housebuilder, on a fixed-term contract with strong potential for permanent employment.

Handover Coordinator 

Customer Experience Advisor<ul><li>Kings Cross- London</li><li>12-Month Maternity Cover (Fixed Term Contract)</li><li>£30,000 - £33,000</li></ul>An exciting opportunity has arisen with our client, a reputable housebuilder, for a Customer Experience Advisor to join their team on a 12-month maternity cover contract.In this key role, you'll support customers from the point of reservation through to completion, guiding them through the home buying journey, managing their choices and options, and ensuring a smooth and positive handover experience.Key Responsibilities:<ul ><li >Conduct pre-inspections of properties to identify and report any snags or issues to the build and sales teams.</li><li >Guide customers through their options and choices, including upgrades and customisation's.</li><li >Carry out detailed home demonstrations and key handovers.</li><li >Provide ongoing support to customers post-reservation, answering queries and ensuring a high level of customer satisfaction.</li><li >Work closely with sales and build teams to ensure the home is delivered to a high standard.</li></ul>Key Requirements:<ul ><li >Proven background in delivering exceptional customer service.</li><li >A keen eye for detail and a proactive approach.</li><li >Previous experience in new homes, ideally within a sales, customer care, or handover role.</li><li >Strong communication skills and confidence in dealing with customers face-to-face.</li></ul>Monday to Friday - based between the office and live development sites.This is a fantastic opportunity for someone passionate about delivering a 5-star customer journey in the new homes sector, looking for a fixed-term opportunity with a well-regarded developer.

Customer Experience Advisor

Night Concierge - Kings Cross (N1C 4AS) Start Date: 30th June Duration: 4 weeks (4 on / 4 off shift pattern) Hours: 6:00 PM - 6:00 AM Pay: £12.95 per hour + holiday pay (£14.51 PAYE)We're pleased to offer an exciting temporary assignment based in Kings Cross, working night shifts on a 4 on / 4 off rotation. This role runs for a 4-week period, starting 30th June, and offers consistent shifts for the right candidate.<h3 >What's on Offer:</h3><ul ><li >Competitive hourly rate of £12.95 + holiday pay (£14.51 paye). Equivalent to base pay of £32,000 per annum. </li><li >12-hour night shifts with a 1-hour handover provided on your first day (if new to site)</li><li >Well-located central site: Kings Cross</li><li >Potential client phone call/interview before assignment begins</li></ul><h3 >Commitment is Key:</h3>To ensure consistency for the duration of the project, we ask that applicants are available for all scheduled shifts in the 4-week period. Please double-check your availability before applying.Interested? Let us know ASAP if you're available and ready to be submitted. We're happy to answer any questions, and we'll keep you informed if a short phone interview is required by the client.

Night Concierge - Kings Cross - 4 week contract

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<h3>Why choose deverellsmith?</h3>

<h3>How we’ve helped others.</h3>

Alice Murray

Business Manager - New Homes Contract

Elise Goldsmith

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Persie Frost

Team Administrator - New Homes

Sophia O'Donohue

Recruitment Consultant - New Homes 

Tabitha Allingham

Team Leader - New Homes & Later Living

Tess Amigoni

Manager - New Homes & Construction Contract

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