Connecting top talent with residential development customer care opportunities.

Residential Development Customer Care Recruitment Specialists

<p>deverellsmith specialises in recruiting top-tier customer care professionals for residential developments, ensuring exceptional service for homeowners and tenants.</p>
<p>&nbsp;</p>
<p>Our expert consultants collaborate with you to attract and retain skilled talent who align with your company&rsquo;s values, enhancing customer satisfaction and overall experience.</p>

Trusted Recruitment for Property Residential development customer care 

<h3>For clients</h3>

<p>Find top talent in property and real estate with deverellsmith&rsquo;s permanent recruitment solutions. Our consultants bring unmatched industry expertise.</p>

Permanent recruitment solutions

<p>Discover flexible temporary, interim, and contract talent solutions.</p>

Temporary, interim & contract recruitment

<p>Secure senior real estate talent. Our expert recruiters deliver impactful results for your leadership and company growth.</p>

Executive search

<p>Drive shareholder value and strengthen your employer brand.</p>

Recruitment process outsourcing (RPO) solutions

<p>Designed to build entire teams at pace. Tailored solutions for business-critical hiring of 15+ professionals.</p>

Project recruitment

<p>In-depth data and research services to support your hiring strategy with industry insights.</p>

Research benchmarking projects

<h3>What we offer</h3>

Access a vast pool of pre-vetted property professionals.

Unmatched property network

Our approach focuses on long-term success and alignment with your strategic vision.

Tailored recruitment process

Over 15 years partnering with the UK’s leading property organisations.

Proven track record

<h3>Why partner with deverellsmith?</h3>

<p class="MsoNormal">Our partner is a boutique prime Central London Agency and is now the longest-established independent firm in The Royal Borough. Due to their recent growth, they were looking to expand their team and hire a brand-new Lettings Associate.</p>
<h3 class="MsoNormal">Recruitment project team</h3>
<p class="MsoNormal">Florrie is a senior consultant on the estate agency team here at deverellsmith. With a background of 2.5 years as a sales negotiator, she possesses a profound understanding of the market. With her substantial knowledge of the market, she can put herself in the shoes of both our client and candidates, ensuring all stakeholders achieve their goals. Florrie&rsquo;s commitment lies in fostering robust relationships with clients and candidates, leveraging her extensive knowledge and experience to deliver optimal results.</p>
<h3 class="MsoNormal">Recruitment project breakdown</h3>
<p class="MsoNormal">Due to the&nbsp;<a href="https://www.knightfrank.com/research/article/2023-10-09-prime-central-london-uk-house-prices-and-affordable-home-targets">rise in prime supply in the London lettings market</a>, our partner sought to enlist the expertise of an experienced Lettings Associate to facilitate their anticipated expansion. However, the recruitment journey presented a hurdle for our partner, as after reaching out to two other recruitment firms, they struggled to identify candidates possessing the requisite experience. Additionally, our client aimed to ensure that the selected candidate seamlessly fit into the culture of the business.</p>
<h3 class="MsoNormal">The recruitment project solution</h3>
<p class="MsoNormal">A consultative approach: Florrie started her search by re-qualifying what our partner sought in their ideal candidate. This involved gaining clarity on various aspects such as their expectations, the job requirements, and the distinctive qualities they were seeking in their Lettings Associate. Florrie dedicated time to familiarise herself with the business, its culture, and the Managing Director, ensuring a thorough understanding of the organisation&rsquo;s ethos. This insight allowed her to pinpoint candidates who would seamlessly integrate into the company.</p>
<p class="MsoNormal">deverellsmith&rsquo;s extensive database: She proactively contacted all candidates meeting the role's specifications, whether actively seeking new positions or passive in their job search. Following a comprehensive market analysis, Florrie successfully curated a shortlist of five outstanding candidates, all of whom had interviews within a week of the search beginning.</p>
<h3 class="MsoNormal">Results</h3>
<p class="MsoNormal">100% shortlist to interview rate.</p>
<p class="MsoNormal">Vacancy filled in agreed timescales.</p>
<p class="MsoNormal">Our partner was extremely happy with the candidate they hired for the role and will now only be using deverellsmith for their future vacancies and recruitment needs.</p>

<h4>​Hiring a Lettings Associate</h4>
<p class="MsoNormal">Read a recent search project below with Florrie Widgery &ndash; Senior Recruitment Consultant, Estate Agency.</p>

<p>&ldquo;Thank you so much! I really appreciate how much effort you've made with me especially considering I don't have experience. I'm so happy and my family is over the moon. Thank you!&rdquo;</p>

Name Surname

Position

How to hire: A Lettings Associate in Prime Central London

<p>Their technology means that buyers and sellers can reserve or exchange properties online. Their technology is integrated into many leading agents and auctioneer websites, meaning that whether their customers are looking to buy or sell a property you can access an online auction 24/7.</p>
<h4>Recruitment project team</h4>
<p>Renee Orr is a Recruitment Consultant on deverellsmith&rsquo;s National Estate Agency team, bringing 2 years of experience in property recruitment. Specialising in the Estate Agency and PropTech industries, Renee has successfully supported a wide range of clients in securing top talent. Her expertise spans roles across both sectors, ensuring she delivers tailored recruitment solutions that meet the unique needs of each business.</p>
<p>Renee is dedicated to providing a high level of service, helping her clients attract the best candidates in the market while building strong, lasting relationships.</p>
<h4><strong>Recruitment project breakdown</strong></h4>
<p>Our partner, a leading online property auction marketplace that collaborates with estate agents and auctioneers, was experiencing growth across all areas of the business. As a result, they sought to expand their team with a new hire who could handle enquiries, while providing essential support to the customer success and sales teams. This role was pivotal in ensuring smooth operations and helping the company maintain its high standards of service during its continued expansion.</p>
<h4>The recruitment project solution</h4>
<p><strong>A consultative approach:&nbsp;</strong>Before beginning her search, Renee met with our partner to gain a clear understanding of the skills and personality traits required for the role. The client emphasised the need for someone confident in managing stakeholder relationships and comfortable handling phone communications, as this person would serve as the company&rsquo;s first point of contact. Renee carefully mapped out the market to identify candidates who aligned with these specific criteria.</p>
<p><strong>Market mapping</strong>: Renee utilised LinkedIn's premium talent solution and leveraged her connections within the industry to map the market to find top potential candidates for the role. She identified individuals with the relevant experience and skill set, reaching out to them to pitch the role directly to them. Renee shortlisted three promising candidates and personally met with each one to ensure they were a strong fit before presenting them to the client.</p>
<h4>Results</h4>
<ul>
<li>
<p>Our partner interviewed 2 out of the 3 candidates Renee presented and one of them got offered the job.</p>
</li>
<li>
<p>The search project was completed in the agreed timescales and the client was highly satisfied with the results.</p>
</li>
</ul>

<p>Our partner is a leading online property auction marketplace that works with estate agents and auctioneers.</p>

How to hire: A Customer Support Representative in the PropTech Industry

<h1>Our partner is a newly launched, vertically integrated real estate investor.</h1>
<p>They are backed by a seasoned team with extensive industry expertise and a strong local presence in key European markets. They provide private market funds to institutional investors, covering a range of risk profiles, focusing on the European living sector.</p>
<p>​</p>
<h2><strong>Recruitment project team</strong></h2>
<p>Joseph is an experienced headhunter specialising in sourcing the best accounting and finance leaders within the real estate sector. With over 8 years of experience sourcing talent across the residential and commercial property sectors, he is the perfect recruitment partner for any senior finance hires.</p>
<p>​</p>
<h2><strong>Recruitment project breakdown</strong></h2>
<p>Following the recent launch of their inaugural fund, our partner sought to invest capital in residential real estate assets across the UK, with all assets to be internally managed. The Finance Director role was created to lead the finance function and play a pivotal role in establishing the company&rsquo;s processes and procedures.</p>
<p>They required a candidate with a proven track record in a high-growth, entrepreneurial environment, as the role would involve close collaboration with the CEO and CIO in strategic decision-making.</p>
<p>​</p>
<h2><strong>Recruitment project solutions</strong></h2>
<p><strong>Market mapping:&nbsp;</strong>After meeting with our partner to discuss the brief, Joseph leveraged his extensive network of finance professionals in the property industry, alongside deverellsmith&rsquo;s comprehensive database and external resources. This approach allowed him to identify all suitable candidates who had experience leading and scaling finance functions within the residential and commercial real estate sectors. Joseph then refined the list, prioritising individuals with a background in high-growth, entrepreneurial environments.</p>
<p><strong>Consultative approach:</strong>&nbsp;Once the appropriate candidates were identified and expressed interest in the role, NDAs were issued to maintain full confidentiality, as the fund had not yet been launched. Joseph then conducted in-depth discussions with each candidate, having gained a clear understanding of our partner&rsquo;s requirements. Following these initial conversations, Joseph compiled a long list of 14 candidates, all of whom he met in person and interviewed based on the criteria established by our partner.</p>
<p><strong>Diverse talent pool:&nbsp;</strong>Our partner emphasised the importance of a diverse candidate pool for this role, seeking a balanced mix of male and female professionals. Joseph successfully delivered on this request, presenting a range of candidates. To help prevent any unconscious bias, the CVs were presented to our partner without identifying details.</p>
<p>​</p>
<h2>Results</h2>
<ul class="ak-ul">
<li>
<p>Six candidates were shortlisted for the role, with four interviewed by our partner. Two advanced to a second round, after which an offer was made to the preferred candidate.</p>
</li>
<li>
<p>Our partner was highly impressed with the calibre of candidates presented, noting that any of the shortlisted individuals could have been hired due to the exceptionally high standard.</p>
</li>
<li>
<p>The entire search process, from project brief to offer, was completed within just 10 weeks.</p>
</li>
<li>
<p>Due to the success of the search, our partner is now looking to establish a long-term recruitment partnership with deverellsmith, extending to the broader business.</p>
</li>
</ul>
<h4>Looking to hire? Get in touch today.</h4>

Full Name

How to hire: A Finance Director for a global real estate investor

<h3>Our partner is recognised as the UK&rsquo;s number-one Property Management company on Trustpilot.</h3>
<p align="start">They are a rapidly expanding and innovative estate agency based in London, with 10 offices across the city. Their strength lies in blending extensive knowledge of the London market with a deep understanding of local areas, making it easy for clients to buy, rent, let, or invest in their ideal property.</p>
<p align="start">​</p>
<h4 id="Recruitment-project-team" align="start">Recruitment project team</h4>
<p align="start">Okem is a dynamic and enthusiastic recruitment consultant passionate about providing outstanding service. His focus is on recruiting client accounting professionals of all seniority levels within the real estate finance space to find the best talent on the market.</p>
<p align="start">​</p>
<h4 id="Project-recruitment-breakdown" align="start">Project recruitment breakdown</h4>
<p align="start">Our client is a fast-growing company based in London, with additional offices in Hong Kong and Shanghai, and they are actively working to expand across the UK and Asia.</p>
<p align="start">Having built a strong relationship with them through successful previous placements, the expert finance recruitment team at deverellsmith was their first choice when they needed to fill a key position. After a team member's departure, they turned to Okem to help find the ideal candidate.</p>
<p align="start">The role required a swift hire, with a focus on finding someone experienced, adaptable, and open to internal training. Equally important was ensuring the new hire was a strong cultural fit, and capable of contributing positively to the team.</p>
<p align="start">​</p>
<h4 id="Recruitment-project-solutions" align="start">Recruitment project solutions</h4>
<p align="start"><strong>Talent mapping:</strong>&nbsp;Okem employed a strategic combination of online and offline candidate platforms to map the talent landscape and identify top-tier candidates for the role. This approach allowed him to perform a comprehensive market analysis, zeroing in on individuals with the ideal skills and experience. He didn't limit his search to active job seekers but also reached out to passive candidates who could be a strong match for the position. Through this focused outreach, Okem successfully uncovered high-calibre talent that aligned perfectly with the client's requirements.</p>
<p align="start"><strong>Consultative approach:&nbsp;</strong>Okem met with our partner to gain a clear understanding of the company's culture and the specific candidate profile they were seeking. He also personally met with each candidate before adding them to the shortlist, holding initial discussions to explain the role and assess their fit for our partner's requirements.</p>
<p align="start">​</p>
<h4 id="The-recruitment-project-solution" align="start">The recruitment project solution</h4>
<ul class="ak-ul">
<li>
<p>90% shortlist to interview rate.</p>
</li>
<li>
<p>The candidate was placed within the agreed timeline.</p>
</li>
<li>
<p>The client was highly satisfied with the service Okem provided, as well as the efficiency and communication throughout the whole process.</p>
</li>
</ul>
<h4><strong>Are you looking to hire?</strong> Get in touch today!</h4>

How to hire: A Client Accountant for a leading estate Agency

<h3>How we've helped others.</h3>


              <p>Build your business with the best property & real estate talent.</p>
              

For clients

What we offer

01Permanent recruitment solutions

Permanent recruitment solutions

02Temporary, interim & contract recruitment

Temporary, interim & contract recruitment

03Executive search

Executive search

04Recruitment process outsourcing (RPO) solutions

Recruitment process outsourcing (RPO) solutions

05Project recruitment

Project recruitment

06Research benchmarking projects

Research benchmarking projects

Why partner with deverellsmith?

How we've helped others.

How to hire: A Lettings Associate in Prime Central London

How to hire: A Customer Support Representative in the PropTech Industry

How to hire: A Finance Director for a global real estate investor

How to hire: A Client Accountant for a leading estate Agency

Contact a property recruitment expert today