Customer Care Coordinator

Posted 19 October 2023
SalaryNegotiable
LocationLondon
Job type Permanent
DisciplineEstate Agency, Property Sales, Lettings & Customer Care
Reference4840_1697798315
Contact NameRenee Orr

Job description

Job Title: Customer Care Coordinator

Location: North London or West London

Salary: £33,000 - £40,000 per annum

Are you a dedicated and customer-focused professional with excellent communication skills? Do you have a passion for providing exceptional service and enjoy working in a dynamic environment? If so, we have the perfect opportunity for you!

Company Overview:

Our client is one of the largest and most reputable property developers in the region, with a strong commitment to constant expansion and growth. As a key player in the industry, they are dedicated to delivering high-quality homes and ensuring a superior experience for their customers.

Position Overview:

We are seeking a Customer Care Coordinator to join our client's team based in North London or West London. As a Customer Care Coordinator, you will play a vital role in enhancing the customer experience by addressing inquiries, resolving issues, and ensuring a seamless journey for our customers.

Key Responsibilities:

  • Respond to customer inquiries and concerns promptly and professionally.
  • Coordinate and schedule appointments for property inspections and maintenance.
  • Act as a liaison between customers and various departments within the company to ensure prompt issue resolution.
  • Maintain accurate records of customer interactions and feedback.
  • Conduct follow-up calls to ensure customer satisfaction.
  • Assist in the continuous improvement of customer care processes.

Qualifications:

  • Previous experience in a customer service or coordinator role is preferred.
  • Strong interpersonal and communication skills.
  • Ability to handle customer inquiries and concerns with empathy and professionalism.
  • Must have a valid driver's license and access to a car for travel within the specified region.
  • Excellent organisational skills and attention to detail.
  • Self-motivated and a team player.

Working Hours:

This is a full-time position, Monday to Friday, offering a competitive salary ranging from £33,000 to £40,000 per annum, commensurate with experience.

How to Apply:

If you are enthusiastic about delivering exceptional customer care and are ready to contribute to the growth and success of one of the largest property developers in the region, please submit your CV!