Connecting top talent with residential development customer care opportunities.

Residential Development Customer Care Recruitment Specialists

<p>Looking to advance your career in residential development customer care?</p>
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<p>deverellsmith works with leading property developers, connecting you with roles that align with your skills and ambitions. Whether you're starting out or aiming for a managerial position, we offer opportunities across customer care, aftercare, and homeowner support within residential developments.</p>

Elevate Your Career in Property Residential development customer care 

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<p> </p><h2 class="text-xl font-bold text-text-100 mt-1 -mb-0.5">About the Role</h2><p class="whitespace-normal break-words">This is a rare opportunity for an ambitious lettings professional to take ownership of the entire lettings function within a thriving, independent property business specialising in Prime Central London. Operating with a broker-style approach but with the security of employment, you'll have the autonomy to build and grow an existing high-value portfolio.</p><p class="whitespace-normal break-words">Working from Belgravia, you'll manage and expand a lettings book comprising prestigious properties across PCL and beyond. As the sole Lettings Manager, you'll be the driving force behind new business and revenue growth. This isn't a team management role - this is about rolling your sleeves up, getting out there, and making things happen.</p><h2 class="text-xl font-bold text-text-100 mt-1 -mb-0.5">What Makes This Role Different</h2><ul ><li class="whitespace-normal break-words"><strong>True Autonomy</strong> - No red tape, no corporate bureaucracy. You'll have the freedom to operate as you see fit</li><li class="whitespace-normal break-words"><strong>Unlimited Earning Potential</strong> - Your success directly impacts your earnings</li><li class="whitespace-normal break-words"><strong>Complete Ownership</strong> - This is your portfolio to build and grow</li><li class="whitespace-normal break-words"><strong>High-Value Portfolio</strong> - Work with prime properties and HNWI and UHNWI </li><li class="whitespace-normal break-words"><strong>Network - </strong>Part of an elite and establiashed brand</li></ul><h2 class="text-xl font-bold text-text-100 mt-1 -mb-0.5">Key Responsibilities</h2><ul ><li class="whitespace-normal break-words"><strong>Business Development</strong> - Proactively win new business through networking, relationship building, and market presence across Prime Central London</li><li class="whitespace-normal break-words"><strong>Portfolio Growth</strong> - Build and expand the high-value lettings portfolio with a focus on quality instructions and sustainable revenue</li><li class="whitespace-normal break-words"><strong>Revenue Generation</strong> - Drive lettings income through strategic pricing, negotiation, and conversion of opportunities</li><li class="whitespace-normal break-words"><strong>Market Engagement</strong> - Be visible and active in the PCL property market, attending events and building a strong professional network</li><li class="whitespace-normal break-words"><strong>Relationship Management</strong> - Cultivate long-term relationships with high-net-worth landlord, tenants, and industry contacts</li></ul><h2 class="text-xl font-bold text-text-100 mt-1 -mb-0.5">The Ideal Candidate</h2><p class="whitespace-normal break-words"><strong>Essential:</strong></p><ul ><li class="whitespace-normal break-words">Proven track record in lettings with demonstrable business development success</li><li class="whitespace-normal break-words">Self-starter mentality - you thrive on autonomy and don't need hand-holding</li><li class="whitespace-normal break-words">Natural networker with the ability to open doors and build relationships quickly</li><li class="whitespace-normal break-words">Commercially astute with a strong focus on revenue and margins</li><li class="whitespace-normal break-words">Hands-on approach - you're not afraid to get stuck in at every level</li><li class="whitespace-normal break-words">Excellent negotiation and closing skills</li><li class="whitespace-normal break-words">Confidence working with high-value properties and discerning clientele</li></ul><p class="whitespace-normal break-words"><strong>Advantageous:</strong></p><ul ><li class="whitespace-normal break-words">Experience working in Prime Central London lettings</li><li class="whitespace-normal break-words">Established local network within the PCL property market</li><li class="whitespace-normal break-words">Background in independent or boutique agencies</li><li class="whitespace-normal break-words">Understanding of the nuances of high-net-worth landlord and tenant expectations</li></ul><p class="whitespace-normal break-words"><strong>You'll Excel If You:</strong></p><ul ><li class="whitespace-normal break-words">Have an entrepreneurial mindset but value employment security</li><li class="whitespace-normal break-words">Are motivated by financial reward and growth</li><li class="whitespace-normal break-words">Enjoy being the sole decision-maker in your area</li><li class="whitespace-normal break-words">Thrive in an environment where quality trumps volume</li><li class="whitespace-normal break-words">Understand the importance of discretion and white-glove service</li></ul><h2 class="text-xl font-bold text-text-100 mt-1 -mb-0.5">What's On Offer</h2><ul ><li class="whitespace-normal break-words">Competitive basic salary of £40,000 - £50,000 (dependent on experience)</li><li class="whitespace-normal break-words">Uncapped commission structure - OTE £75k - £100k</li><li class="whitespace-normal break-words">Complete operational freedom</li><li class="whitespace-normal break-words">Direct input into business strategy</li><li class="whitespace-normal break-words">No corporate constraints or lengthy approval processes</li><li class="whitespace-normal break-words">Opportunity to build something significant as the business grows</li><li class="whitespace-normal break-words">Prime Belgravia office location</li></ul><p class="whitespace-normal break-words">This role is perfect for someone who's been waiting for the chance to prove what they can really achieve without the constraints of corporate life. If you're tired of being just another number and want to make a real impact within the prestigious PCL market, we want to hear from you.</p>

Lettings Manager (Broker Style) 

<h1 class="text-2xl font-bold mt-1 text-text-100">Project Manager - Retail Construction Consultancy</h1><p class="whitespace-normal break-words"><strong>About My Client</strong></p><p class="whitespace-normal break-words">My client is a thriving construction consultancy specialising in the quick service restaurant (QSR) sector. Their team delivers exceptional project management services to leading brands, ensuring restaurant rollouts and refurbishments are completed on time, on budget, and to the highest standards.</p><p class="whitespace-normal break-words"><strong>The Role</strong></p><p class="whitespace-normal break-words">They're seeking an experienced Project Manager to join their successful team and lead construction projects for their QSR clients. You'll be the key point of contact for clients, managing projects from inception through to handover, ensuring seamless delivery of new builds, refurbishments, and fit-outs across multiple sites.</p><p class="whitespace-normal break-words"><strong>Key Responsibilities</strong></p><ul><li class="whitespace-normal break-words">Manage end-to-end delivery of QSR construction projects, including new builds, refurbishments, and fit-outs</li><li class="whitespace-normal break-words">Act as primary client liaison, building and maintaining strong relationships with stakeholders</li><li class="whitespace-normal break-words">Coordinate multi-disciplinary teams including architects, M&amp;E contractors, kitchen specialists, and suppliers</li><li class="whitespace-normal break-words">Monitor project programmes, budgets, and quality standards</li><li class="whitespace-normal break-words">Oversee compliance with building regulations, health &amp; safety requirements, and brand standards</li><li class="whitespace-normal break-words">Conduct regular site inspections and progress meetings</li><li class="whitespace-normal break-words">Identify and mitigate project risks proactively</li><li class="whitespace-normal break-words">Ensure all documentation is completed accurately and on time</li></ul><p class="whitespace-normal break-words"><strong>Essential Requirements</strong></p><ul><li class="whitespace-normal break-words">Proven experience in project management within construction or fit-out environments</li><li class="whitespace-normal break-words">Technical knowledge of HVAC systems, commercial kitchen equipment, or similar MEP disciplines</li><li class="whitespace-normal break-words">Understanding of QSR operational requirements and constraints</li><li class="whitespace-normal break-words">Strong commercial acumen with experience managing project budgets</li><li class="whitespace-normal break-words">Excellent communication and stakeholder management skills</li><li class="whitespace-normal break-words">Ability to manage multiple projects simultaneously</li></ul><p class="whitespace-normal break-words"><strong>Desirable</strong></p><ul><li class="whitespace-normal break-words">Experience working directly with QSR brands or in the hospitality sector</li><li class="whitespace-normal break-words">Relevant qualification (APM, construction management degree, or similar)</li><li class="whitespace-normal break-words">Knowledge of kitchen ventilation systems, refrigeration, and food service equipment</li></ul><p class="whitespace-normal break-words"><strong>What They Offer</strong></p><ul><li class="whitespace-normal break-words">Opportunities for professional development and career progression</li><li class="whitespace-normal break-words">Work with leading QSR brands</li><li class="whitespace-normal break-words">Collaborative and supportive team environment</li></ul>

Porject Manager - Retail ConstructionConsultancy

<h3 ><strong >Customer Care Coordinator - Leading UK Housebuilder (Chelmsford, Essex)</strong></h3><p ><strong >1-Year Fixed Term Contract</strong></p><p >Are you a highly organised and customer-focused administrator looking to take the next step in your career?<br /> An excellent opportunity has arisen to join one of the UK's most respected and successful housebuilders as a <strong >Customer Care Coordinator</strong> within their busy Chelmsford-based division.</p><p >This is a fantastic chance to be part of a high-performing Customer Care team, supporting homeowners and ensuring exceptional after-sales service across the region.</p><h3 ><strong >The Role</strong></h3><p >As a Customer Care Coordinator, you'll play a vital role in managing customer enquiries, coordinating remedial works, and ensuring that all issues are resolved efficiently and professionally.</p><p >Your key responsibilities will include:</p><ul ><li ><p >Handling incoming customer calls and logging issues promptly and accurately</p></li><li ><p >Coordinating sub-contractors and materials to ensure maintenance requests are completed</p></li><li ><p >Liaising with internal departments including Customer Care, Buying, Sales, and Site Teams</p></li><li ><p >Monitoring and maintaining accurate records of customer care cases</p></li><li ><p >Checking and processing invoices for payment</p></li><li ><p >Booking appointments for suppliers, contractors, and site teams to carry out works</p></li><li ><p >Ensuring all remedial works are completed within agreed timescales</p></li></ul><h3 ><strong >About You</strong></h3><p >We're looking for someone with:</p><ul ><li ><p >Previous administrative experience in a <strong >fast-paced environment</strong> (within construction or housebuilding)</p></li><li ><p >Strong communication and interpersonal skills, with the ability to build effective relationships at all levels</p></li><li ><p >Excellent organisational skills and the ability to manage multiple priorities</p></li><li ><p >A proactive attitude and confidence to work on your own initiative</p></li><li ><p >Proficiency in Microsoft Office (Word, Excel, Outlook)</p></li></ul><p ><strong >What's on Offer</strong></p><ul ><li ><p >1-year fixed term contract</p></li><li ><p >Competitive salary and benefits</p></li><li ><p >Supportive and collaborative team culture</p></li><li ><p >Chelmsford-based office with travel to local developments as required</p></li></ul><p >If you're an organised, professional, and customer-driven individual who thrives in a busy environment, this is a great opportunity to join a market-leading developer and gain valuable experience within the new homes industry.</p><p ><strong >Apply today</strong> to find out more about this exciting opportunity.</p>

Customer Care Coordinator - Essex

<div class="flex w-full items-center justify-between gap-4 pl-11 lg:px-8 gap-6 p-3 lg:pl-4 lg:pr-3 pr-3"><div > </div></div><div class="overflow-y-scroll overflow-x-hidden pt-6 flex-1"><div class="relative w-full min-h-full"><div class="mx-auto flex size-full max-w-3xl flex-col md:px-2"><div class="flex-1  flex  flex-col  gap-3  px-4  max-w-3xl  mx-auto  w-full pt-1"><div ><div class="mb-1 mt-1"><div ><div class="flex flex-row gap-2"> </div><div class="absolute bottom-0 right-2 pointer-events-none"><strong><span style="font-size: 12pt;"> Maintenance Technician</span></strong></div></div></div></div><div ><div class="group  relative pb-3" ><div ><div ><h2 class="text-xl font-bold text-text-100 mt-1 -mb-0.5">About the Role</h2><p class="whitespace-normal break-words">We are seeking a skilled Maintenance Technician to join our community team in delivering an exceptional resident experience. You will be responsible for providing a high standard of repairs, maintenance tasks, planned and unplanned works, and ensuring statutory compliance of building fabric and mechanical and electrical systems. This role involves inspecting and diagnosing faults, undertaking day-to-day repairs, and maintaining the building(s), grounds, and equipment to the highest standards.</p><h2 class="text-xl font-bold text-text-100 mt-1 -mb-0.5">Key Responsibilities</h2><p class="whitespace-normal break-words"><strong>Maintenance &amp; Repairs</strong></p><ul ><li class="whitespace-normal break-words">Undertake repair and maintenance tasks to a high quality including plumbing, joinery and carpentry, painting/decorating, and maintenance of lighting</li><li class="whitespace-normal break-words">Inspect and diagnose faults in building systems and equipment</li><li class="whitespace-normal break-words">Monitor electronic maintenance reporting systems, ensuring tasks are completed to a high standard and within suitable timeframes</li><li class="whitespace-normal break-words">Respond to calls outside office hours which cannot be resolved remotely, referring to appropriate contractors as necessary</li><li class="whitespace-normal break-words">Move furniture and heavy items from location to location on site as required</li><li class="whitespace-normal break-words">Determine cost-effective solutions to repairs</li></ul><p class="whitespace-normal break-words"><strong>Property Management &amp; Standards</strong></p><ul ><li class="whitespace-normal break-words">Work as part of a team to ensure residents enjoy a high level of cleanliness throughout their community</li><li class="whitespace-normal break-words">Ensure all common parts including refuse and recycling facilities are frequently inspected and maintained to the highest standards</li><li class="whitespace-normal break-words">Ensure gardens and grounds maintenance are well maintained, clean, tidy and hazard free</li><li class="whitespace-normal break-words">Administer all property maintenance and records in accordance with company policies and procedures</li><li class="whitespace-normal break-words">Maintain adequate levels of spares, stock and supplies, ensuring effective forward planning</li><li class="whitespace-normal break-words">Maintain focus on delivering services within agreed budgetary and resource parameters</li></ul><p class="whitespace-normal break-words"><strong>Contractor &amp; Supplier Management</strong></p><ul ><li class="whitespace-normal break-words">Coordinate contractors/suppliers executing minor works contracts on site</li><li class="whitespace-normal break-words">Monitor sub-contractors' performance to standard and retain accurate records of their site operations including all relevant risk assessments and permits to work</li><li class="whitespace-normal break-words">Accompany external contractors whilst on site in line with key management and access policies</li><li class="whitespace-normal break-words">Ensure annual checks are carried out for contractors' statutory insurance and qualifications</li><li class="whitespace-normal break-words">Supervise external contractors as required</li></ul><p class="whitespace-normal break-words"><strong>Health &amp; Safety Compliance</strong></p><ul ><li class="whitespace-normal break-words">Carry out required statutory testing including annual PAT testing, inspections of emergency lighting, weekly fire alarm tests and fire evacuations</li><li class="whitespace-normal break-words">Manage and maintain all statutory testing records, utilizing other team members where appropriate</li><li class="whitespace-normal break-words">Understand and respond to health and safety matters in an appropriate and timely manner</li><li class="whitespace-normal break-words">Practice proper safety techniques in accordance with company and safe systems of work guidelines</li><li class="whitespace-normal break-words">Report any incidents or accidents using the correct system and documentation</li><li class="whitespace-normal break-words">Review site risk assessments as required</li><li class="whitespace-normal break-words">Highlight and assist with the management of any community works</li></ul><p class="whitespace-normal break-words"><strong>Additional Responsibilities</strong></p><ul ><li class="whitespace-normal break-words">Communicate effectively with customers, clients and colleagues, demonstrating clear understanding of issues and using initiative to respond accordingly</li><li class="whitespace-normal break-words">Correspond with tenants when required</li><li class="whitespace-normal break-words">Assist with key management ensuring high levels of security at all times</li><li class="whitespace-normal break-words">Maximize efficiency of utilities</li></ul><h2 class="text-xl font-bold text-text-100 mt-1 -mb-0.5">Essential Requirements</h2><p class="whitespace-normal break-words"><strong>Knowledge &amp; Qualifications</strong></p><ul ><li class="whitespace-normal break-words">Reasonable level of general education (O' Level / GCSE level or equivalent) with demonstrable written and numerical skills</li><li class="whitespace-normal break-words">Awareness of Health &amp; Safety requirements on site</li><li class="whitespace-normal break-words">Recognized trade qualification, Building Crafts Operative Certificate, City and Guilds or NVQ relevant to undertaking repairs and maintenance in a residential building (desirable)</li><li class="whitespace-normal break-words">Continuously strives to improve knowledge, skills and abilities</li></ul><p class="whitespace-normal break-words"><strong>Experience &amp; Skills</strong></p><ul ><li class="whitespace-normal break-words">Experience of undertaking repairs and maintenance in a domestic residential environment or as a general builder/residential construction worker in one or more of the following trades: plumber, electrician, or carpenter</li><li class="whitespace-normal break-words">Fluent verbal and written communication skills in English</li><li class="whitespace-normal break-words">Helpful, friendly personality with effective communication skills, behaving in a professional, courteous and helpful manner at all times</li><li class="whitespace-normal break-words">Good team player with strong relationship building and influencing skills</li><li class="whitespace-normal break-words">Positive approach and ability to work with little supervision</li><li class="whitespace-normal break-words">Contractor and supplier supervision skills (desirable)</li><li class="whitespace-normal break-words">Excellent organizational skills with ability to multi-task and prioritize</li><li class="whitespace-normal break-words">Strong numerical skills</li><li class="whitespace-normal break-words">Flexible approach to work and adaptable to thrive in a changing environment</li></ul></div></div></div></div></div></div></div></div>

Maintenance Technician- Part Time (20 hours)

<h1>Community Assistant</h1><h2>About the Role</h2><p><br />We are seeking a dedicated Community Assistant to join our team in delivering exceptional day-to-day management of the property and its residents. Working collaboratively as part of a dynamic team, you will be responsible for marketing, building maintenance coordination, tenancy administration, and creating an outstanding resident experience to achieve occupancy and retention goals.</p><h2>Key Responsibilities</h2><p><br /><strong>Community &amp; Resident Experience</strong></p><ul><li>Work collaboratively with team members to deliver exceptional resident living experiences</li><li>Create positive, memorable experiences for all residents</li><li>Deliver comprehensive front of house services that anticipate and exceed resident expectations</li><li>Respond professionally to customer queries and complaints, following established procedures</li><li>Support and coordinate community events and activities</li><li>Develop and maintain local knowledge resources relevant to resident needs (travel, entertainment, amenities)</li></ul><p><br /><strong>Sales &amp; Marketing</strong></p><ul><li>Conduct property viewings and tours for prospective residents</li><li>Follow up on enquiries and drive sales conversions</li><li>Participate in marketing activities including open days and promotional campaigns</li><li>Promote tenancy extensions and additional revenue streams</li></ul><p><br /><strong>Administrative &amp; Financial</strong></p><ul><li>Complete administrative tasks including logging maintenance requests, filing, preparing notices, and updating databases</li><li>Chase outstanding rent arrears in accordance with rent collection procedures</li><li>Raise purchase orders following established procedures</li><li>Process tenant refunds in a timely manner and in line with company policy</li><li>Monitor and maximize efficiency of utilities</li></ul><p><br /><strong>Operations &amp; Compliance</strong></p><ul><li>Establish and maintain relationships with university clients</li><li>Assist with seasonal preparations including move-in and move-out processes</li><li>Complete Health and Safety compliance activities in line with company policies and procedures</li><li>Participate in on-call roster to provide out-of-hours emergency support for the community as required</li></ul><h2>Essential Requirements</h2><p><br /><strong>Experience &amp; Skills</strong></p><ul><li>Significant experience in a customer-facing service delivery role</li><li>Excellent customer service skills with a proven track record</li><li>Strong team player with excellent relationship building and influencing abilities</li><li>Ability to work autonomously, making decisions and taking action when required</li><li>Fluent verbal and written communication skills in English</li><li>Excellent organizational skills with ability to multi-task and prioritize effectively</li><li>Strong numerical skills</li><li>Cultural awareness with ability to adapt communication and negotiation styles to different audiences</li><li>Flexible and adaptable approach to work, thriving in changing environments</li><li>Enthusiastic about delivering exceptional experiences and continuously improving knowledge</li></ul><p><br /><strong>Knowledge &amp; Qualifications</strong></p><ul><li>Good level of general education</li><li>Proficient in Microsoft Office suite (Word, Excel, Outlook)</li><li>Experience with databases and booking systems (training provided on in-house systems)</li><li>Knowledge and understanding of UK Health and Safety requirements and legislation</li></ul><p><br /><br /></p>

Customer Service Associate - Part Time (20 Hours)

<h1>Front of House Associate</h1><h2>About the Role</h2><p>We are seeking an exceptional Front of House Associate to join our team on a day shift pattern. Working on a rolling rota of 4 days on, 4 days off (including weekends and bank holidays), you will serve as the primary point of contact for residents and visitors, delivering outstanding service and maintaining the highest standards of professionalism.<br />  </p><h2>Key Responsibilities</h2><ul><li>Serve as the face of the development, ensuring exceptional service delivery to all residents and visitors</li><li>Maintain availability to residents throughout your shift</li><li>Uphold the highest cleaning and presentation standards throughout the property</li><li>Proactively identify and address maintenance issues, performing minor repairs where possible (e.g., light bulb changes)</li><li>Manage parcel services including receiving, safekeeping, and distribution of all deliveries and registered mail in accordance with established procedures</li><li>Conduct utility meter readings for all properties as required</li><li>Provide comprehensive shift handovers to team members, documenting all incidents and upcoming events</li><li>Oversee car parking operations to ensure smooth functioning</li><li>Manage key issuance and returns, maintaining accurate records in line with company procedures</li><li>Coordinate and facilitate access for external services including utility companies, waste collection, deliveries, and maintenance contractors</li><li>Conduct regular building patrols, monitor CCTV systems, and perform safety checks</li><li>Handle general enquiries, complaints, and maintenance requests professionally and efficiently</li></ul><h2>Essential Requirements</h2><ul><li>Proven experience in a Front Desk or Concierge role</li><li>Demonstrated track record of delivering high-level customer service</li><li>Excellent communication and active listening skills</li><li>Ability to work independently and use own initiative while following established procedures</li><li>Strong attention to detail</li><li>Proficiency in Microsoft Office suite (Word, Excel, Outlook)</li><li>Experience with databases and booking systems</li></ul>

Front Of House Associate

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