Job description
Head Concierge - Luxury Residential Development, Fulham
π Location: Fulham, London
πΌ Salary: Β£34,000 - Β£39,500 + Benefits
β³ Hours: Full-time, 40 hours per week (Monday - Friday with flexibility)
Are you a customer-focused leader with experience in luxury residential or hospitality services? We are recruiting for a Head Concierge on behalf of our client for a prestigious high-end residential development in Fulham. This is a fantastic opportunity to take ownership of front-of-house operations in a premium living space, ensuring residents receive an exceptional service experience.
About the Role
As the Head Concierge, you will be responsible for overseeing a dedicated front-of-house team, ensuring the smooth operation of concierge and amenity services. You will act as the face of the development, providing a warm and professional welcome to residents and guests while managing daily operations, resident requests, and service coordination.
Key Responsibilities
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Deliver an outstanding resident and guest experience, ensuring every interaction is welcoming and professional.
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Lead, train, and support the concierge team, setting and maintaining high service standards.
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Oversee the parcel management process, ensuring deliveries are efficiently logged and notified.
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Assist with the setup, coordination, and maintenance of resident amenity spaces.
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Implement and maintain a resident database, offering recommendations on local attractions, dining, and leisure.
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Conduct routine inspections, identifying and reporting maintenance or safety concerns.
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Support and coordinate resident events and seasonal activities.
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Ensure compliance with building safety protocols, including fire evacuation procedures.
What We're Looking For
πΉ Experience: Previous experience as a Head Concierge, Duty Manager, or Front-of-House Lead in a luxury residential, hospitality, or high-end service environment.
πΉ Leadership: Proven ability to manage and develop a team of 5+ staff.
πΉ Customer Excellence: A passion for providing exceptional resident services with a personal touch.
πΉ Communication: Strong verbal and written skills, with a professional and approachable manner.
πΉ Problem-Solving: Ability to work under pressure, use initiative, and handle challenges effectively.
πΉ Attention to Detail: A proactive approach to maintaining the highest service and safety standards.
Why Join?
π Be part of a prestigious new development in a sought-after London location.
π Lead a dynamic front-of-house team, creating an exceptional resident experience.
π Enjoy a collaborative work environment with opportunities for growth and development.
We work as one - The key to growth is in our differences, not similarities. Alongside our partners, building a diverse, inclusive, and equal environment is at our core: everyone is made to feel welcome and encouraged to be their authentic self. Respect is not an opt-in, it's the only way forward.
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