Job description
The ideal candidate will play a key role in supporting the overall delivery of the multi-family and single-family neighbourhoods, aligning your efforts with company objectives, metrics, and policies. We need a technically minded individual who can assist with phased handovers and escalated defects and maintenance.
Additionally, you will collaborate closely with the Development and Construction teams to facilitate a seamless handover of neighbourhoods from the mobilisation stage to operations. Through your effective management of these responsibilities, you will contribute significantly to maintaining the properties, enhancing resident satisfaction, and improving overall operational efficiency.
THE ROLE
- Deliver first class customer service
* Reactive and proactive maintenance tasks as directed by the Property Manager
* Joinery, minor plumbing and maintenance works, painting and decorating
* Planned maintenance tasks including testing of systems and recording all tests
* Waste management services including bin rotation, weekly pull outs and return
* Maintain cleaning standards on site-jet washing, cleaning and litter picking
* Ensure health and safety on site including removing trip hazards and reporting all faults
* Key holding and access management
* Participation in on-call rota
* Preparing homes during the resident move in/out process
* Preparation and clean-up of amenities for resident events
* Reporting and recording all maintenance tasks using systems provided
* Supporting parcel delivery and management of deliveries to site
* Procurement of materials and supplies
* Replenishing supplies and maintaining accurate records of equipment on site
* Consistently deliver high quality service standard to residents and all visitors
* Respond to resident queries within given standard operation procedures as allocated
* Carrying out trace and detect of reported maintenance
* Provide informed and accurate information to residents where required
IDEAL CANDIDATE
- Multi skilled to a high quality in painting, decorating, basic plumbing, joinery and minor maintenance
* Technical understanding of building fabric, construction methods and MEP systems
* Excellent communication skills
* A strong team player who is happy to assist others to achieve a team goal
* Ability to work under pressure in a high turnover environment with accuracy and consistency
* A can-do attitude and willing to go the extra mile
* Able to work on own Initiative and take responsibility for providing solutions.
* Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm
* Proactive and dynamic, taking ownership of all of core duties
* Experienced in working to targets
* Able to deliver multiple tasks and prioritise workloads
* With training, able to use property management software packages and I.T.
* Professional presentation, confident and outgoing nature
* Well organised and able to problem solve and
* Act with integrity and professionalism
* Driving Licence required due to ad hoc travel to the neighbourhoods
