Job description
Residences Manager
Location: Canary Wharf, London
Hours: Full-Time, 40 hours/week, Mon-Fri (Flexibility required)
We are seeking a Residences Manager to oversee operations at a prestigious new residential development in Canary Wharf. This landmark property features luxury apartments and world-class amenities, offering residents an exceptional lifestyle experience.
Your Role:
As Residences Manager, you'll lead a team to ensure outstanding customer service and seamless operations across the property. Key responsibilities include:
- Managing front-of-house services to create a safe, welcoming, and high-quality environment.
- Overseeing the setup and smooth operation of exclusive resident amenities.
- Ensuring efficient parcel management, resident onboarding, and booking processes.
- Conducting regular building patrols, addressing maintenance and safety concerns promptly.
- Supporting building safety initiatives in line with the Building Safety Act 2022.
- Providing local area knowledge and personalised service to enhance the resident experience.
What We're Looking For:
- Proven experience as a front-of-house or duty manager.
- A track record of successfully managing a team of 5+ staff.
- Strong attention to detail and a commitment to delivering premium customer service.
- Excellent verbal and written communication skills.
- Confidence in handling pressure and using your initiative to solve problems.
Why Join Us?
This is your chance to shape the experience of an exclusive residential community in Canary Wharf. Be part of a team committed to excellence and innovation in property management.
We work as one - The key to growth is in our differences, not similarities. Alongside our partners, building a diverse, inclusive, and equal environment is at our core: everyone is made to feel welcome and encouraged to be their authentic self. Respect is not an opt-in, it's the only way forward
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