Job description
Manchester - Community & Operations Manager - £40,000 - £47,000 + bonus
Are you passionate about creating vibrant communities and exceptional living experiences? We're looking for a dynamic and dedicated Community & Operations Manager to join a great team and lead a prestigious Build to Rent scheme. This role is perfect for those with a background in PBSA, Build to Rent, or Luxury Leasehold, who are ready to take their career to the next level.
About the Role:
As the Community & Operations Manager, you will be at the heart of a bustling residential community, ensuring the seamless operation of the building and delivering top-notch customer service.
Key Responsibilities:
- Operational Excellence: Oversee the daily operations, ensuring all resident services are executed with precision, timeliness, and cost-effectiveness.
- Resident Experience: Be the face of the development, enhancing the customer experience and managing the team to deliver outstanding service.
- Community Engagement: Foster strong relationships with local businesses to offer residents exclusive discounts and perks, and create a vibrant community through events and social media interaction.
- Health & Safety: Ensure a safe environment for both residents and staff by implementing robust health and safety policies.
- Team Leadership: Promote peak performance within your team through effective management, regular reviews, and personal development plans.
What We Offer:
- Dynamic Work Environment: A role where no two days are the same, with a variety of tasks from budget management to community event planning.
- Career Growth: Opportunities for professional development and the chance to deputize for the General Manager.
- Community Impact: Play a crucial role in enriching residential communities and making the city a better place to live.
What We're Looking For:
- Experience: Proven track record in managing residential buildings, exceptional customer service skills, and strong financial acumen.
- Skills: Proficiency in Microsoft Office and other management systems, excellent negotiation skills, and the ability to handle difficult situations with ease.
- Attitude: A proactive, positive, and results-driven approach, with a passion for customer service and a professional demeanor.
If you are an innovative, hard-working, and passionate individual, with experience in Residential operations, we want to hear from you. Apply now to take on this exciting role and make a real difference in the lives of residents.
We work as one
The key to growth is in our differences, not similarities. Alongside our partners, building a diverse, inclusive and equal environment is at our core: everyone is made to feel welcome and encouraged to be their authentic self. Respect isn't an opt-in, it's the only way forward.
