Job description
The Purpose:
This role plays an important part in the successful operation of a large residential rental development with communal facilities that include a co-working lounge, gym, gardens, movie room and car park.
The Lettings Administrator is responsible for supporting the rental performance of the building and meeting the service requirements of our residents with excellent customer service. This is a customer facing onsite role, dealing with first-line leasing enquiries from applicants and residents in line with the brand's vision & values, providing an excellent quality and high value residential environment for a wide mix of residents, occupiers, and visitors.
Leasing and Administration:
- Conduct viewings to prospective tenants
- Consistently deliver business leasing brand standards
- Process and respond to lettings enquiries in a timely manner
- Contribute with energy and commitment to achieving lettings targets, consistently working to close lettings and support the Lettings Manager in achieving leasing goals
- Understand the local rental market by conducting regular mystery shopping and competitor analysis
- Implement and support branded marketing campaigns
- Respond to email / phone enquires in a timely manner and follow the rental customer journey to ensure a high conversion of enquiries to viewings and lettings
- Update social media letting platforms (e.g. Rightmove, Zoopla, On the Move etc.) on a weekly basis
- Process resident applications including completion of background and credit checks
- Assist with deposit protection scheme set up and releases
- Assist with preparation of check-in and check-out reports
- Assist with move in / move out customer journey procedures
- Assist with the collection of rents, ensuring collection and deposit on a timely basis
- Utilise the property management system (Yardi) to record various transactions and operating reports as required
- Assist with market surveys and "open houses"
If interested please send an updated JD to find out more.
Job has Expired
