Job description
To be responsible for letting void properties and delivering an excellent service to all of our customers, being the dedicated point of contact for all customers within the designated portfolio; building and maintaining excellent customer relationships and ensuing each property is let quickly to minimize loss of rental income.
To be responsible for to ensuring estates services and void work are managed to businesses high standards, working with external Managing agents where necessary, ordering and managing repairs, attending viewings, conducting check in and outs and interim inspections, daily site patrols, completing renewal negotiations, health and safety support and dealing with any tenancy issues and breaches as and when they arise.
Key Tasks
Customer service/ customer contact
- Creating good customer relationships with all customers (existing and perspective) by sending regular updates and communication in a professional manner even when delivering difficult messages.
- Welcoming all new customers, registering new applicants on our IT system; taking enquires from prospective or existing customers and matching with them properties suitable to their needs.
- Keeping up to date records of all customer contact on IT system to ensure a full audit trail exists.
- Provide useful tenancy and property information to new customers (e.g. location of all meters, stop cocks, utility information and local amenities).
Tenancy Management
- Carry out regular internal apt inspection and in line with reposit policies requirements where relevant.
- Arrange lock changes and ensure a management set of keys is retained and registered in the key management system
Lettings
- Managing the lettings and offer process from end to end, including arranging and undertaking viewings and checking in appointments with customers and agents; handling multiple offers and confirming offer details to customers; conducting market research to identify local trends and market rents and taking action on all feedback after viewing to ensure required improvements are made. Ensure all our advertisements are up to date and refreshed on a regular basis.
- Ensure property is let in a good condition (i.e. that it is clean and there are no outstanding repairs) and undertake check in inventory report.
- Qualify applicants by ensuring customer conforms with right to rent requirements (checking ID in person and taking photographic proof), passing the proof to the relevant team members and starting the reference checks.
- Dealing with tenancy surrenders, goods removal and vacating customers. Liaise with Credit Controller to include ensuring outstanding monies are collected, notices served and updating status on IT system and then passing on to relevant parties.
- Manage tenancy renewals, ensuring customers qualify for renewal prior to offering renewal terms and sending renewal deal sheets.
- Update Digital Marketing Manager on voids list.
- Provide monthly report on competitors and local market conditions.
- Regular audits of TDS and Reposit accounts.
- Track progress of all deals and support leasing coordinators with the collection of references, contract signing and move in monies.
- Ensure that all listings are updated and correct on a daily basis.
- Ensure that all reporting requirements are completed on time.
- Meeting rental growth targets on both new lets and renewals.
- Ensure that comprehensive check in, check out and interim reports are completed for all tenancies.
- Follow up calls are made to all customers following viewings.
- Follow up calls are made to all new residents within the 1st week.
If you would like further details, please send an updated CV to apply.
Job has Expired
