Resident Host

Job title: Resident Host

Location: Maidenhead

Salary: £27,000pa

Looking for an exciting change within the Build-to-Rent sector? I am working with a prominent player in the Build-to-Rent (BTR) sector in the UK. They specialise in providing high-quality, purpose-built rental homes designed for long-term tenants and they are looking for a Resident Host to join their ever growing team.

Key Responsibilities and Accountabilities:

• Communicate effectively and warmly with residents, visitors, colleagues, couriers, and contractors.
• Confidently challenge unknown visitors in a personable, professional manner.
• Assist residents with queries about premises facilities.
• Stay updated on local activities; provide recommendations about attractions and events; maintain a neighbourhood events diary.
• Manage and update amenity reservations (e.g., VIP events, special requests) to meet resident's needs and ensure cleanliness and standards.
• Oversee parcel and postal delivery services; ensure proper use of rental boxes and notify residents of deliveries.
• Support resident move-in and move-out processes as directed by the Resident Management team.
• Assist the Leasing team with pre-letting considerations to ensure timely execution of necessary works.
• Track and respond to all maintenance requests, ensuring accurate communication with residents.
• Maintain awareness of premises operations and safety compliance; communicate with relevant teams for smooth operations.
• Conduct regular compliance inspections to uphold Fire, Life & Safety systems, address issues immediately.

Key Skills & Competencies:

• Excellent verbal and written communication skills.
• Proven track record of outstanding customer service.
• Self-motivated, driven, proactive, and solutions oriented.
• Strong attention to detail and an organised approach to work.
• Enthusiastic mindset aimed at delivering unparalleled service.
• Confidently engage with residents.
• Demonstrate flexibility, adaptability, and cooperation with residents and colleagues.

• Proficient in computer skills, including all Microsoft Office applications.
• Knowledge of systems such as Yardi, RentCafe, and Hubspot.

• Ability to work under pressure while maintaining composure.

If this position is of interest, please send your CV

deverellsmith is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.