Job description
Job title: Resident Manager
Location: Leatherhead
Salary: £30k-32k
Hours: 9am to 6pm Monday to Friday. Working every other Saturday
In the property sector and have lettings experience? Looking for a change? I'm working with build-to-rent company that are looking for a Resident Manager to join the team.
The Resident Manager plays a vital role ensuring an outstanding and effortless living experience for residents. Collaborating with the team, the Resident Manager optimizes neighbourhood occupancy and maintains properties to a high standard for viewing.
Key Responsibilities & Accountabilities:
- Act as the primary customer-facing representative for all current and prospective residents.
- Ensure an exemplary experience from initial inquiry through move-in and during residency.
- Innovate to elevate standards, exploring opportunities for improvement.
- Drive customer satisfaction across all platforms (Zendesk/Google/Homeviews).
- Achieve set targets for occupancy, revenue, and Net Promoter Scores.
- Manage resident contracting, ensuring compliance with standards, legislation
- Oversee applicant checks, screening, and commercial risk management.
- Conduct inspections to maintain property standards and report maintenance issues.
- Manage the move-out process, including deposit release.
- Participate in events and enhance resident experiences.
Qualifications & Experience:
- Prior letting/property management experience.
- Strong customer service background.
- Proficiency in Microsoft Office applications and industry-related systems like Yardi/RentCafe.
Key Skills & Competencies:
- Excellent written and verbal communication skills.
- Confident engagement with various stakeholders.
- Proactive, problem-solving attitude.
- Adaptable, resilient, and able to manage pressure.
- Strong attention to detail and effective task prioritization.
If this position is of interest, please send your CV
Deverell Smith is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
