Credit Controller

Posted 21 October 2024
Salary£30000.00 - £35000 per annum + Hybrid Working, Private Healthcare
LocationLondon
Job type Permanent
DisciplineReal Estate, General Practice & Investment ​Estate Agency, Property Sales, Lettings & Customer Care
ReferenceBBBH34170_1729596687
Contact NameChris Gladwin

Job description

Job Title: Credit Controller
Salary: £30k - £35k
Location: Central London, Hybrid Options

Summary:

We are representing a Property Management & Investment firm based in Central London, looking to bring a Credit Controller on board their growing team. The successful candidate must come from a Residential Real Estate background and have experience dealing with Residential Tenants collecting Rent & Other Payments.

Key Responsibilities:

  • To collect rents and all other charges due from Tenants in accordance with contract agreements on or before the due date as per the lease
  • Work to set targets (30 calls per day) as laid down by the Manager in order to maintain a minimum of 98%collection
  • Analyse arrears reports for all relevant parties as required in accordance with the client service level agreements.
  • To ensure the Credit Control Manager as well as other department members are advised of any potential serious issues and/or payment defaults as soon as they occur in order to be dealt with by the management.
  • Ensure up to date and accurate records are kept of all calls, action taken and correspondence relating to the tenants' accounts.
  • Reviewing and resolving tenant queries as/when necessary
  • Providing copy of invoices to tenants as/when requested
  • All incoming communication by email or telephone messages must be responded to within 2 working days.
  • Analysing, identifying "Late Payers" and proactively escalating to Credit Control Manager and/or other departments for best approach solution
  • Follow debt recovery procedures for each client depending on requirements and to liaise with the property manager on any dispute issues on a timely basis.
  • Reconciling tenant ledger and identifying outstanding debt
  • Issuing final letters where appropriate and following up.
  • Preparing the relevant documentation for Enforcement Agents/Solicitors based on property managers/clients' request.
  • Monitoring and assisting in clearing items from both the "Unidentified and Unallocated cash" reports.
  • Attending arrears meetings with Property Managers and/or the Company's Clients as/when required.
  • Prioritising your workload on a daily basis.
  • Ad hoc reporting
  • Assist other functions and provide the necessary support to the credit control team and all property managers as/when necessary.
  • Undertake ad-hoc tasks as and when required.

Benefits

  • Discretionary bonus
  • 25 days holiday plus UK Bank/Public holidays
  • Company Pension
  • Private Medical Insurance (Vitality)
  • Enhanced Maternity Pay (subject to eligibility)
  • Hybrid working (3 days in the office, 2 from home)
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