Job description
Job Title: Credit Controller
Salary: £30k - £35k
Location: Central London, Hybrid Options
Summary:
We are representing a Property Management & Investment firm based in Central London, looking to bring a Credit Controller on board their growing team. The successful candidate must come from a Residential Real Estate background and have experience dealing with Residential Tenants collecting Rent & Other Payments.
Key Responsibilities:
- To collect rents and all other charges due from Tenants in accordance with contract agreements on or before the due date as per the lease
- Work to set targets (30 calls per day) as laid down by the Manager in order to maintain a minimum of 98%collection
- Analyse arrears reports for all relevant parties as required in accordance with the client service level agreements.
- To ensure the Credit Control Manager as well as other department members are advised of any potential serious issues and/or payment defaults as soon as they occur in order to be dealt with by the management.
- Ensure up to date and accurate records are kept of all calls, action taken and correspondence relating to the tenants' accounts.
- Reviewing and resolving tenant queries as/when necessary
- Providing copy of invoices to tenants as/when requested
- All incoming communication by email or telephone messages must be responded to within 2 working days.
- Analysing, identifying "Late Payers" and proactively escalating to Credit Control Manager and/or other departments for best approach solution
- Follow debt recovery procedures for each client depending on requirements and to liaise with the property manager on any dispute issues on a timely basis.
- Reconciling tenant ledger and identifying outstanding debt
- Issuing final letters where appropriate and following up.
- Preparing the relevant documentation for Enforcement Agents/Solicitors based on property managers/clients' request.
- Monitoring and assisting in clearing items from both the "Unidentified and Unallocated cash" reports.
- Attending arrears meetings with Property Managers and/or the Company's Clients as/when required.
- Prioritising your workload on a daily basis.
- Ad hoc reporting
- Assist other functions and provide the necessary support to the credit control team and all property managers as/when necessary.
- Undertake ad-hoc tasks as and when required.
Benefits
- Discretionary bonus
- 25 days holiday plus UK Bank/Public holidays
- Company Pension
- Private Medical Insurance (Vitality)
- Enhanced Maternity Pay (subject to eligibility)
- Hybrid working (3 days in the office, 2 from home)
