Job description
Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic, fast-paced environment? Join our team as a Customer Care Co-ordinator and play a pivotal role in enhancing the customer experience!
About the Role:
As the Customer Care Co-ordinator, you will be the key connection between our valued customers, our teams, and external partners. You'll support our Head of Customer Care, working proactively to ensure every customer issue is resolved efficiently and professionally. Your ability to communicate effectively and handle complex inquiries will make a real difference in the lives of our customers, ensuring their satisfaction and loyalty.
What You'll Do:
- Deliver Outstanding Service: Address customer inquiries across calls, emails, and social media with professionalism and care, using our iCARE system to log and monitor each case.
- Coordinate Efforts Across Teams: Partner with our Site Management teams, Customer Care Operatives, and external sub-contractors to ensure smooth completion of remedial works.
- Drive Efficient Operations: Maintain continuous telephone coverage, manage inspection arrangements, and oversee warranty resolutions, all while ensuring high standards are met.
- Liaise Across Departments: Work with other departments, including Commercial and Buying, to ensure timely resolution of defects and material needs.
- Support Administration Excellence: From satisfaction calls to weekly report updates, your administrative support will ensure the department runs smoothly.
- Promote Our Core Values: Actively embody and promote our company values in everything you do.
What We're Looking For:
- Customer-Centric Mindset: Previous experience in customer service with a proactive approach to problem-solving.
- Communication Expert: Exceptional written and verbal communication skills to handle a variety of customer needs professionally.
- Organizational Skills: Strong time management and multitasking abilities to coordinate priorities effectively.
- Tech-Savvy: Proficiency in MS Office with advanced keyboard skills, plus experience using IT systems for case management.
- Team Player: A supportive, collaborative approach, ready to work alongside colleagues to deliver the best results.
- Resilience and Tenacity: Assertive and able to remain calm under pressure, handling challenging demands with a positive outlook.
If you have the relevant skills and personal attributes required for this role and are currently looking for the opportunity to expand your skills and experience in the property industry, then please do not hesitate to contact me.
We work as one
The key to growth is in our differences, not similarities. Alongside our partners, building a diverse, inclusive and equal environment is at our core: everyone is made to feel welcome and encouraged to be their authentic self. Respect isn't an opt-in, it's the only way forward.
