Job description
We are a leading a search for a Customer Service Manager within an award winning new homes developer dedicated to quality and customer satisfaction. The role is focused on aftercare and defects management to ensure homeowners receive the best post-handover support.
Role Overview:
The Customer Service Manager will lead aftercare services, managing defect resolutions and enhancing customer satisfaction. You will guide a dedicated team and work closely with contractors to meet and exceed customer expectations.
Key Responsibilities:
- Oversee aftercare processes, managing defects and ensuring timely resolution.
- Act as the main contact for homeowners, handling inquiries and defect reports.
- Coordinate with internal teams and contractors to resolve issues quickly.
- Lead and develop the customer service team to maintain high standards.
- Monitor and report on service performance, driving continuous improvements.
Qualifications:
- Experience in customer service management, ideally within property development.
- Strong background in defects management or aftercare services.
- Excellent communication, leadership, and problem-solving skills.
- Ability to manage multiple tasks in a fast-paced environment.
What We Offer:
- Competitive salary with performance bonuses.
- Career development opportunities and a supportive work environment.
