Lettings Manager

Job Title: Lettings Manager
Location: South West London
Salary: £100,000 Guaranteed Salary for 12 Months
Industry: Estate Agency / Property Services
Job Type: Full-time, Permanent

About Us:
We are a well-established, independent estate agency based in South West London, specialising in residential lettings, property management, and sales. Known for our customer-first approach and professionalism, we are experiencing significant growth and are seeking an experienced Lettings Manager to join our dynamic team. This is an exciting opportunity to lead the lettings department, with a guaranteed salary for the first 12 months and a clear path for career progression within a fast-paced, results-driven business.

Purpose of the Role:
As Lettings Manager, you will be responsible for managing and growing the lettings portfolio within a single branch. This will involve overseeing the full lettings process, from marketing properties and conducting viewings to negotiating contracts and managing tenant relationships. You will also be expected to drive business development, enhance customer service, and ensure compliance with all relevant regulations. This is a great opportunity to take ownership of the lettings function in a thriving estate agency, with a competitive salary and significant career progression opportunities.

Key Responsibilities:

• Team Leadership & Development:
• Manage and lead the lettings team within the branch, setting performance targets, providing coaching, and ensuring high standards of service delivery.
• Conduct regular team meetings, one-to-ones, and performance reviews to motivate and develop team members.
• Foster a positive, high-performance culture within the team.
• Business Development & Client Relations:
• Generate new lettings business through effective lead generation, networking, and relationship-building with landlords, property investors, and developers.
• Conduct property valuations, secure new instructions, and manage the listing process.
• Build and maintain strong, long-term relationships with landlords, tenants, and service providers.
• Maximise occupancy rates and rental income across the lettings portfolio.
• Operational Management & Lettings Process:
• Oversee the full lettings process, including marketing properties, conducting viewings, negotiating rental agreements, and managing tenant move-ins.
• Ensure compliance with all relevant laws and regulations, including tenant fees, health & safety, and property management standards.
• Manage tenant and landlord expectations, addressing any issues or concerns in a timely and professional manner.
• Ensure smooth day-to-day operations of the lettings function, maintaining high levels of customer satisfaction.
• Financial Management & Reporting:
• Monitor the financial performance of the lettings department, ensuring profitability and cost-effectiveness.
• Set and track key performance indicators (KPIs) for lettings targets and team performance.
• Provide regular reports to senior management on lettings performance, offering insights and recommendations for improvement.

Skills & Experience Required:

• Proven experience in lettings management, ideally as a Lettings Manager or Senior Lettings Negotiator with experience leading a team.
• Strong knowledge of the lettings market, property management, and current legislation.
• Excellent leadership, communication, and interpersonal skills, with a track record of managing and motivating a team to achieve targets.
• A proactive, results-driven approach with a focus on achieving business goals.
• Strong negotiation skills and the ability to build and maintain lasting client relationships.
• Good organisational and time-management skills, with the ability to handle multiple tasks in a fast-paced environment.
• In-depth knowledge of property management software and CRM systems.
• ARLA or equivalent lettings qualification is preferred but not essential.
• Full UK driving licence and access to a vehicle (desirable).

Why Join Us:

• Guaranteed Salary: £100,000 guaranteed salary for the first 12 months, offering financial security while you settle into the role and demonstrate your value.
• Career Progression: As part of our growing business, there are ample opportunities for career advancement and personal development.
• Competitive Earnings: In addition to the guaranteed salary, there are performance-based bonuses and commissions, providing the potential for significant earnings.
• Supportive Work Environment: Work within a friendly, collaborative team where your ideas and contributions are valued.
• Training & Development: We are committed to your career growth and offer ongoing training, development opportunities, and a clear path for progression.

How to Apply:
If you are an experienced Lettings Manager looking for the next step in your career, we want to hear from you. Please submit your CV and a cover letter outlining your experience and why you would be a great fit for the role.