Senior Resident Manager

Job Title: Senior Resident Manager

Location: Maidenhead
Contract: Full-time, Permanent (40 hours/week, including some Saturdays)

Are you ready to lead a vibrant neighbourhood team and deliver exceptional experiences for residents? As a Senior Resident Manager, you'll be at the heart of creating thriving communities, driving high standards, and leading a dedicated team to success.

Key Responsibilities

• Be the face of excellent customer service, ensuring every stage of the resident journey is seamless.
• Build strong relationships by proactively resolving issues and engaging with residents at key milestones.
• Lead your team in achieving top satisfaction ratings across digital and face-to-face interactions.
• Organize resident events and oversee bookings for community spaces.

• Inspire, coach, and mentor your team to excel in their roles.
• Lead daily team meetings and conduct regular one-to-ones to ensure smooth operations.
• Step in for the Neighbourhood Manager when needed.

• Ensure all operations adhere to regulations and best practices.
• Conduct inspections, manage HMO license requirements, and oversee compliance tasks.
• Handle enforcement visits and liaise with authorities during legal processes.

• Coordinate rotas, manage purchase orders, and maintain efficient systems to support smooth operations.
• Collaborate with property and estate management teams to address any issues.

What You'll Bring

• Experience: Leadership and team management experience, with a focus on customer service.
• Skills: Confident communicator, solutions-focused problem-solver, and highly organized multitasker.
• Knowledge: Familiarity with property systems (e.g., Yardi/RentCafe) and medium-to-advanced computer skills.
• Qualifications: ARLA or equivalent property qualification is a bonus.

This role is ideal for a proactive and adaptable leader who thrives in a dynamic environment and is passionate about delivering outstanding resident experiences. Ready to take the lead? Apply now!